Nelson and the entire focus property team are some of the most caring, responsive people I've ever…read moreworked with. They are extremely timely with any issues, they care about you and whatever situation you may find yourself in. Really thankful I can trust and depend on this group. Thanks guys.

NOBODY move to any of the apartments that this company 'Focus Property Services' rents out…read more (Speaking from experience) - I will list below all of the things that are terrible. 1. Get ready to be treated nicely and receive communication from all management at the beginning of your lease but get ready to be fully neglected the longer you stay. They only want you for your rent money. 2. All agents are terrible at communication. Siurabe, Nelson, Kevin - the entire property as a whole. Get ready to send emails/phone calls/text messages and receive no response if you're in need of any type of assistance. 3. All of their properties are poorly made (construction) meaning you will be able to hear all of the residents residing around you way more than living a comfortable life. If you love hearing the toilet flush from your neighbor, perfect for you. 4. When maintenance is being done in another residents unit- get ready to NOT be notified that they are shutting the water down and who knows for how long. They won't answer if you call the office- as I've said, they only care if you pay your rent. Overall these apartments are incredibly terrible, communication deserves a -0000.1, I would grant this a negative star if it was an option instead of "1 star". Nobody move here if you desire to have peace, a comfortable living, if you want to be happy and not stress. You will be neglected. The most unprofessional management to exist.

Avoid this place at all costs. When the renter doesn't pay Scott will not let you know and then let…read morethe rent lapse for several months. I'm starting to wonder how many of the reviews are fake here.

Every time I need service and when I call there always very helpful we love there place we're…read morerenting there a awesome team

Wesley is amazing and so helpful! He makes himself available for questions and has lots of…read moreresources.We look forward to having him manage our property.

Wesley and Team were amazing to work with. They helped us get the house we dreamed of in…read moreAlhambra/MPK, and did it in a very professional and streamlined manner. Smooth as silk. Wesley was very thorough and on his game with documents, Inspections, repairs, etc. Communication was very good and prompt. They Helped us get all utilities transfered and coordinated a move in for us at the exact time of the month we wanted, even if it was off cycle. The house was clean and ready 2 days before move in. They even let us in a couple days early just to take measurements and plan for our new furniture purchase. I would highly recommend their service to anyone looking for a house or apartment.

Professional representatives Knowledgeable employees…read moreVery easy process Good communication

Denise has been our realtor for our investment property for a few years now. We love working with…read moreDenise. She is responsive and supportive. She does everything well to get the property leased out. We highly recommend Denise to other people!

Lived in a property managed by them for 5 years. Issues were always responded promptly and there…read morewas never an issue that didn't get resolved after one message and taken care of within a day.

Highly recommend! I lived on a property managed by NorthStar for over 5 years. The rent was always…read morereasonable and definitely worth every penny. This is mainly because the manager of the property, Mel, sets the highest standard for what a property manager/landlord should be. He was always readily available if we ever needed to contact him. He was extremely efficient in responding and sending someone out to our unit if we ever needed something fixed, replaced, or looked at. The best thing about Mel is that he cared. He cares about the unit your renting or staying in, of course, be he also made it feel like he cared about us which is an uncommon quality in landlords/managers nowadays. If you ever get the chance to rent a property managed by NorthStar Real Estate Group and Mel, himself, you have to jump at the opportunity. You'll be in great hands.

I've been working with a young lady named Burkley for the last few months and she is absolutely…read moreamazing. Everyti I call her with some kind of maintenance problems she's right on it. She's very nice, respectful, very knowledgeable and always returns my calls right away. I'm very pleased with this young lady helping me.

Worked with Lotus Property Services while renting a unit in Sierra Madre. This company was…read moreimpossible to get in contact with, particularly the manager named Stephanie. It was a nightmare to have lived in this unit which is why we decided to submit our 30 day notice to vacate as soon as our one year lease was up. The place was so outdated, AC "central air" was SO expensive due to how outdated the system was and our place was still extremely hot. The company was non responsive for most and all maintenance requests we submitted. Do not rent from any property that this company manages. It will be a nightmare!

A & J Property management provides a wonderful service. My tenants liked them as well. Very honest…read moreefficient and always easy to reach. Everything is documented and very above board. They even helped me work out with an issue with my lease. Highly recommend. Thank you Andy!

Called asking about properties in the area. Man I spoke to was very rude and dismissive - told me…read moreto check Zillow. Don't waste your time.

These 5 star reviews have to be fake. I was a tenant of Louie properties at an apartment Cheryl…read moreroach managed. She is completely inept, would change the gate keys without telling me and so I missed a meeting bc I was locked outside of the apartment. Oh... and... yeah. My BATHROOM ROOM COLLAPSED INTO MY BATHTUB. That doesn't just happen folks, it's complete mismanagement of the property. Over the years I've had my parking spot taken, blocked by maintenance, hot water shut off without notice, BEES in my apt (from an infestation of the unit next to mine?), and yeah my bathroom products destroyed by a collapsed ceiling.

Cheryl is great and always responds to issues in a timely manner. I had an indication of water…read moredamage in my apartment and then shortly after, she sent Mark and Danny my way. They did a great job with the repair over a few days, very professional and easy to deal with!

For Olive Tree Lane - good neighbors, nice property. However, no property manager living on…read morepremises, washing machine & dryer constantly not working, management doesn't respond to requests unless you make a big fuss. Recently everyone got a very aggressive letter regarding dog poop outside and that we were being 'watched' by a vigilant neighbor. Yet outside of dog poop they don't really take action on anything else. Can't wait to see what happens when we move out and get fleeced on our deposit!

I'll preface this review of Rose Gardens by sharing that I've lived in about 8 different apartment…read morecomplexes over the last 12 years and have paid 0 cents in security deposit. I'm very clean and thorough. The apartment manager Robin was great but I learned that you have to research the management company before living at an apartment. Maintenance was substandard, it took many requests to fix problems and they were not addressed promptly. That being said, the apartment price was very low for the area and it was a good value. If you want to live in an updated apartment your feelings may be different from mine. I had no qualms living in an apartment which, I believe, was constructed in the 1960's. I would give Rose Gardens a 4/5 since the value is high, maintenance issues notwithstanding. However, the 1/5 review is for their policies with the security deposit. If you want to have the condition check done in your presence, you have to have the apartment completely emptied 2 weeks before your move out date. I left my apartment pristine and was charged a few hundred more than I should have been. There was a bogus inspection charge, a toilet seat charge (the toilet seat was working great and had no stains), light bulb charge (I installed new light bulbs before leaving), as well as a very high curtain/window charge when the curtains were literally like new. The charges imposed were a few hundred dollars *over* the obligatory $300 cleaning fee and I strongly considered taking Barbera Management to small claims court but decided against it due to the hassle. I did take many pictures of the apartment after leaving but cashed the remaining deposit so couldn't pursue legal avenues. Moral of the story: document everything, take a ton of pictures, and read your contract very thoroughly. I'd also recommend not living at a property managed by this company.

Broken screen doors go ignored rotting wood slum lords who ignore as much as they can constant…read moreleaks crumbling infrastructure holes in walls mold everywhere but the rent continues to get raised frequently & 150.00 +. They take advantage of hard working families who pay full rent, were not charity cases, or living for free, but the owner could care less

They quit to raise the rent & the slow as fuck on repairs. The manager on site should be…read moreembarrassed. That's the title manage. She can't even do that. Actually get shit done when it's needed, especially when it's an emergency, always have people paper work pending at the Maintenance office.. Get a manager that's professional that's willing to cooperate instead of blaming the manager. (Patty). That she's a bitch that she makes all the Maintenance people quit.