My son and I enjoyed this night walking tour with David as our guide and another man who drove the…read morebus. It was how we ended our long Labor Day weekend trip in DC. It was very easy to find the bus parked not far outside the metro station and we had a good group of people that filled the bus. David offered waters and light snacks mid-trip, was very knowledgeable and encouraged questions. Our tour ran roughly over the 4 hours. Tip: I purchased our tickets on Groupon where you save at least $30 vs what is listed on travel advisor or other pages. Always check Groupon first! I'd recommend making sure to eat dinner prior as we were off our meal schedule and struggled to find places open after. In the future, I'd prefer a tour to go inside as I think we could have done all of this on our own for no cost but the convenience in the heat and our limited time made it worth it for his first DC visit. Definitely got a nice workout (and bit by many mosquitoes - forgot to pack spray).

Rose is a fantastic, knowledgeable tour guide. She is extremely open to questions and really gets…read moreto know the group so she can customize the experience/ information to them. Mistral did a fantastic job of making everyone feel welcome and navigating the busy DC streets. She knows her way around this city and was able to adjust on the fly when Secret Service blocked off a route to the White House. She knew how/ where to go so that we didn't have to miss that stop on our tour. The earpiece addition to the tour was FANTASTIC. I've done many tours and get stressed wanting to be close to the guide so I don't miss any info they have to share. The earpiece allowed our group to wander and look at what they wanted to see at each stop without missing anything that was said. AND there was even a mic option where you could ask a question and the entire group could hear. The LED bands at first sounded gimmicky to me, but I have to say, they were great! They allowed us to easily find our group in areas that were crowded and not get left behind. We saw many groups that were getting separated and almost ran into a few people because they were hard to see in the dark. The bus was very new, in great condition, and comfortable. We felt like VIPs when we saw some of the other groups and their transportation. LOL The stops on the tour were excellent choices. We stayed at each location a perfect amount of time. I never felt rushed, but I also didn't feel like I was waiting for the rest of the group for us to be able to leave. The selection of stops covered a lot of territory in a short period of time and saved us a TON of walking that we would have done to see the same sites. The view of the Monuments and buildings at night were breathtaking. We captured some AMAZING pictures. Lastly, the bus was very luxurious and comfortable.

Congratulations on earning the first negative review I have ever left! We booked a 55 person bus…read morefor a bar crawl on 12/13/25. The bus did not show up at the scheduled time. When we called, the dispatcher realized that they had mistakenly booked the bus for the next day (An honest mistake based on the comments they put in the invoice however we had agreed on the 13th and had multiple emails stating that). The dispatcher was very helpful in the matter and was able to get us two 30 person buses to our location 2 hours after our scheduled departure so that the day was not completely ruined and we appreciated that. That alone would not have garnered a negative review from me, I get it, mistakes happen; but how you respond to those mistakes is what matters. So when I called during the week to hopefully get some form of reim or at the very least an official apology for the mistake, I was ignored! Five texts left on 'read', multiple calls not returned, multiple emails not replied to. Not once did I yell at anyone or give anyone a hard time, I simply stated that we did not receive the service that we paid for and I was hoping for some sort of refund or compensation for the trouble. Complete radio silence from the company. I don't understand what I did to earn such a disrespectful unprofessional (non) response. Be cautious to anyone considering this company, they use Zelle for their transactions and so when they make a mistake you have no way to get your money back and they refuse to take accountability for their mistakes.

Flagship Tours has been my go to company for years!! Mr. Stocks was extremely professional and an…read moreoverall great guy. They were able to offer outstanding customer service and their pricing is very competitive!!!

Bad: Buses didn't run as scheduled. Two of the buses had no AC downstairs and it felt like a sauna…read more Good: Drivers were friendly and as helpful as they could be with broken down buses. They also were great maneuvering in heavy traffic.

OMG. First day on the bus it was 80° outside. There was no air conditioning on the bus and no…read morewindows that rolled down. Absolutely stifling. Day2 They had given us a route pamphlet that has the alleged stops on it. We're better with paper than with an app so we use that. Walked all the way to the address given for the US Capitol at Garfield Circle stop, Just to find out the big bus doesn't come here anymore. Tried to take a lift to find the bus at one of the other stops. But after 10 minutes, the Lyft ride canceled on us. Finally ended up getting tickets for the old town trolley. Big Bus was such a waste of money. And no way to get a hold of them to even ask for a refund. Use the Old Town Trolley!!!!

Joe was the best bus driver i have had ever. He was a great tour guide and very funny. He is the…read morebest

I had a great experience. Our driver Arthur was amazing. He assisted passengers off the bus and…read moregave us a stress free trip.

Provided verification of date availability and a quote. When requesting the contract they didn't…read morerespond. We were able to contact via the phone and got confirmation only to have them email after saying it wasn't available and it was out fault. In addressing them again to see if this was a miscommunication, the owner Yulong Ma was extremely unprofessional, laughing when I shared this was upsetting.

Don't know how the buses are inside but outside they're driven like a wrecking ball. Was almost…read morerun over on 495 by plate number 042P89 on 29 May 2019. Driver decided he wanted to get over two lanes instead of one as he was merging.

Vineyard Voyages was an unforgettable experience! The tour combined breathtaking vineyard views…read morewith fascinating insights into local winemaking. Our guide, Dan, was knowledgeable, friendly, and made the journey both educational and fun. 2 of 3 vineyard stops (Williams Gap Winery & Carriage House Wineworks) offered unique wines and warm hospitality, creating a perfect blend of relaxation and discovery. I highly recommend Vineyard Voyages to anyone looking for a unique, enriching wine tour. 1. Williams Gap Winery (good) 2. Hillsborough Winery & Brewery (horrible) 3. Carriage House Wineworks (great)

This experience was absolutely the best. A fun day packed with education, humor, good company, and…read moretime well spent. Christian was the best tour guide, checked us in timely, and just the most friendly person to help answer any questions you may have. And ensure you make it to the next stop. There was a total of 3 wineries we visited, and each was unique and so special. I highly recommend this experience, especially for large groups of friends.

Not sure what's worse.. the accident, the unresponsiveness of the company after the accident that…read moresent several of my friends to the hospital , or falsely accusing one of my guests(and friend) of insurance fraud. Beware! They outsourced our reservation and didn't mention till after the accident. Called them as well as the company they "outsourced" to after the accident and they stopped responding. Not a trustworthy company. Would take my business else where.

Great buses excellent service recommend it , our trip was amazing. Bus bus clean driver very…read morefriendly

They went above and beyond in every way! Also, our bus driver was a total sweetheart. Definitely…read morerecommend them.

Great service, communication was spot on had no issues booking bus arrived on time was clean and…read moredriver was professional.