I took my cat in for a severe balance issue. She couldn't walk straight, jump straight, or stay on…read morehigh surfaces when she would shake her head. The vets and staff were fantastistic and very careful. The vet tech kept her arms between Lilith and the table edge. She caught her a few times. I have only praise and appreciation for the staff here.

Fantastic vet. As a traveler, I'm never in one place long, and my fur babies have been to vets all…read moreover the country. The staff and vets here are phenomenal! The doc spent lots of time with my newly adopted shelter pup who has a few issues. I didn't feel rushed. I didn't feel pressured. Great prices, quick scheduling, and flexible hours. Thanks for getting us in quickly, and getting my new fur baby taken care of.

I would not take my dog anywhere else. You can tell they love animals and they are very loving and…read morepatient with them.Thank you for the excellent care.

First visit with Dr Thomas Hitzeman was good. I told a local how I had a good experience here...she…read morewas surprised because she said she had a bad experience, but then said that was with the "dad" of the business so maybe he had retired. There is one female (don't know the name) that always sounds so annoyed when she picks up the phone...like the caller is inconveniencing her...and it made me not want to go back, but Dr Hitzeman was good so I did (mistake!) Second visit Dr Thomas Hitzeman was in surgery, so I got Dr Robert Hargarten. I have never had such an awful, uncompassionate, rude vet experience in all my life! I had a cat with me. Dr Robert Hargarten walked in with 2 big dogs...didn't say who he was or who these dogs were...didn't care if I am scared of dogs (I was attacked by a German shepherd so bad that it sent me to the ER after it tore up and scarred my arm for life)...doesn't care that my cat was now more terrified in that exam room...HOW RUDE AND UNPROFESSIONAL! I asked for another vet, but he was the only option. He then proceeded TO PULL MY CAT OUT OF THE CRATE BY HER TAIL! Who would do that??? He later grabbed her by the scruff on her neck and jabbed a needle into her. She fell back into the crate, was wobbly, and cowered from me for the first time. I asked what he gave her and he said it was just an antibiotic. I asked why she was acting wobbly and hurt, and he said it stings. I again pressed on that she was now acting really strange and he said the shot wouldn't do that. When I got home, my cat was wobbly, limping, and personality had changed. Well it is 3 days later and I STILL have a limping, hurt cat. I am so sad and angry at myself that I didn't do better homework before coming here. Brought my cat in friendly, sweet, purring, and walking fine, but came back out with a cat that is limping and shows s/s of pain. Please don't make the same mistake I did - go elsewhere!

My pup had his teeth cleaned and he lived through it! They always take care of our pets during…read moreemergencies and regular visits.

I used to love it. No more unfortunately. I do not like the "new young" vets. Little compassion,…read morevery condescending. Also, I felt like my baby was a "box on a conveyer belt" to them. Sadly, I never give bad reviews but felt this was needed.

I just took our 9 month old pit bull to see Dr Day at the tractor supply store. They did great!…read moreThey was fast and VERY helpful and gave me all the information we needed to help care for our lil Annilee without having to take her to the vet for things we can do at home like nail clippings and what to look for in habits. Now they go to certain stores once every few weeks so it's just a walk in vet. So we seen them at the tractor supply store today but u can look them up on VIP Petcare

I can't speak highly enough about the care my dog has received from the staff at Pine Valley…read moreVeterinary Clinic. After getting the run around for months from a very highly regarded clinic that's much closer to our house I started calling around. From the jump PVVC was the first place that didn't make me feel like getting someone on the phone was an inconvenience. My dudes ears were extremely infected. It wasn't enough to qualify for an emergency, but needed to be addressed quickly. They got him in the same day and treated him with so much kindness and care. It was great. We had our follow up today and was met with that same level of care. I'm not one who has a lot of triggers, but I was asked before his vaccinations if I needed to leave before they got out any needles. That meant a lot to me. They care about their humans as much as the pets. Even though it's out of the way, I will continue to support Pine Valley Veterinary Clinic because honestly, they provide a level of care I've barely recognized in hooman hospitals.

We were treated with kindness as soon as we walked into the clinic. Our Pekingese, who was a…read morerescue, can be very shy and timid at times, especially in different environments. The staff knew his history and made sure he had plenty of treats and love. Dr. Ben Ealing was wonderful. Very knowledgeable, kind and actually took the time to answer all of our questions thoroughly. Excellent experience!! Recommend this clinic to all.

Just moved to the area and fortunately came across Barc Avenue. Great service, great price and…read moregreat grooming cut on my dog Sarina

It looks like some people have had a good experience here. Unfortunately, I got stuck with a…read moredifferent groomer and did NOT have a good experience at all. As a result, we ended up at the vet. I took my two dogs there for their first visit (we're from out of town) and I had an uncomfortable feeling when we first arrived. There was one lady behind the counter that was grooming a brown and white dog. She was yanking and yelling at him "to quit being a big baby" as the poor dog continued to yelp. I should have left after seeing that but I didn't because I thought the other groomers there made me feel OK. I came back two hours later for pick up and the owner immediately told me there had been an accident. The lady had cut off one of my dogs pads and wouldn't stop bleeding!!! And then I noticed she had blood all over her mouth and which we figured out she cut her tongue too! The lady who did it never apologized, but instead she used every excuse possible. On top of that it was such a terrible hack job everywhere else. When we got home, I found other cuts on her chest and legs. She should considering use the noose to keep the dog in place. Both dogs get groomed every 6-8 weeks and have never had anything like this ever happen before. Although the owner apologized and waived the both grooms, I would never go back here. I ended up taking my dog immediately to the vet and they wrapped her up and gave her antibiotics. The owner offered for her groomer to pay the vet bill, but not worth the hassle dealing with it. Like the other 1 star reviews for this place, I am sure I will get a brash comment in response to this post. If you're taking your dog there, just be cautious on who you get as your groomer. So glad I got there before their nails were trimmed!

This hospital was about a 2 hour drive for me, but worth the trip. I had to take my Great Dane for…read moreOFA testing, and nowhere near me had the equipment or expertise to deal with a dog his size for this testing. They gave me a quote over the phone, and that was exactly what I paid at check out. It was slightly more than the cost at a local vet hospital for the same procedure, but like I said that wasn't even an option for me! Everyone was helpful, friendly, and the appointment was very fast. I can only imagine they would be wonderful and compassionate in an emergency situation.

I brought my dog in with sudden explosive bloody diarrhea and they did more harm than good to him…read more Instead of investigating the cause, they stopped at a vague syndrome label - "Acute Hemorrhagic Diarrhea Syndrome." That's not an explanation, it's just a description of symptoms. Not even an abdominal exam, rectal exam, or temperature check was done. I was told it would resolve on its own with bland food. At one point, I was even told that his anxiety may have caused it. He was anxious because he was very sick - attributing it to that, without ruling out common causes, was dismissive and unsafe. I explained that I had just taken in foster puppies from a shelter where parasites are extremely common, but was reassured it wasn't contagious. Within days, all three foster puppies developed severe diarrhea and were hospitalized with Giardia. Only after I did my own research and brought my dog back did they agree to run blood work and a Giardia test, which they reported as negative. My dog continued to worsen until I took him to a different veterinarian, who repeated the test, confirmed Giardia, prescribed proper treatment, and my dog quickly improved. When I later obtained this hospital's records, I was shocked. They described exams that were never performed and minimized the details I had clearly provided, even after I showed them photos. For all of this, I was charged nearly $1,000. This was a common, easily diagnosable condition that should have been addressed from the start, especially given the shelter connection I emphasized. Instead, my dog and my foster puppies suffered unnecessarily because the hospital provided poor care and then inaccurately documented both the care and the severity of his illness. The only positive I can offer is that the front desk staff was friendly. Unfortunately, I cannot recommend this hospital as a safe or trustworthy place for veterinary care. Tiffany Holm & my dog, Bruh The response they gave to my review indicates they don't understand. I don't mind being inconvenienced for my dog. They should ask how he's doing. I also never received a call from them.

Great Vet, staff and animal care. Kitten seems to enjoy visiting and has been well taken care of.read more

Dr. W and staff are great! Ended up switching to this clinic, as they are much more flexible for…read moreurgent situations. Went through several months of issues with one of my senior dogs, and the entire office was accommodating and empathetic with every visit. My other older dog is quite the grump, and never once did anyone shame me for his behavior. We will be clients here as long as we live in the area.

Hi everyone! I'd like to take a moment to talk to you about Ragdoll Love, aka Classic City Rags,…read moreaka Travis and Charity Slone of Auburn, IN. They've blocked me on Facebook otherwise I'd link their Facebook page for your own hate mail. Our 4 year old Ragdoll named Aja is currently dying of cancer. We have run every test in the book from FeLV, FIV, FIP, Toxoplasmosis, and beyond. But due to this breeder's poor practices, turns out that she was genetically predisposed to cancer. And before anyone says it's a one off, this is the 3rd cat I know of from this breeder suffering the same fate. So, if you or anyone you care about is looking to adopt one of these sweet cats, STAY AWAY. We are now thousands of dollars in the hole in vet bills, and facing the reality of having to put our precious kitty to sleep. And if you have time, please leave these cowards a mean comment and warn other pet parents. They blocked me after just two so I'm sure the spam would help spread the word.

If you are looking to adopt a Ragdoll Kitten in Indiana do not work with Classic City Rags (aka…read moreRagdoll Love on Facebook) (aka: Travis and Charity Slone) who live in Auburn Indiana and do business from Fort Wayne, Indiana. They have unethical business practices do not care for nor vaccinate their kittens. On 4/14/2020 I was contacted by Classic City Rags (aka Ragdoll Love on Facebook) about a new litter of kittens after being put on a waitlist. On 4/16/2020 I received a verbal contract from this breeder stating the cost of deposit to reserve the kitten as well as assurance of the following: TICA registration, vet/immunization paperwork that included both sets of shots and deworming. I paid a $200 deposit on 4/16/2020 via pay pal. We corresponded dozens of times via Facebook between paying the deposit and picking up the kitten. Picture of the kitten were provided to us during that time. For the day of pick up, they stated they wanted to pick up in a neutral location as they didn't want strangers coming into their home potentially exposing their children to Covid. We agreed to met for pick up at Rural King in Fort Wayne, IN. Upon pick up I was handed a blue TICA registration form with the handwritten comment on the back of the form stating "Strongid T-Dewormer, 1st Booster Shot Given." At that time I asked for the actual vet/immunization record and was assured she would send to me. Once we got the kitten home we realized he was ill, took him to the vet the following day, kitten had a viral/bacterial infection as well as a severe eye infection in both eyes and also had to be tested for Feline Leukemia. He was put on several antibiotics and was also underweight. This cost was additional $240 out of pocket and at that time my vet stated she would have to start the vaccine regimen all over again if records were not produced. On 6/22/2020 and 6/23/2020 I contacted them again asking for records and letting them know the kitten had been to the vet and I needed the records for his care. They stated they were shocked the kitten was sick and had noted an eye infection only (something they did not divulge at time of pick up). They also stated "they would see if they could get a picture to me of the vet records by the next day. The next day, records were not received, I again contacted them asking for the name of the vet who vaccinated the kitten and that my vet would call them and ask for the records to be sent. They stated "I'm trying to get out of work to make that time frame for you to get the records." On 6/26/2020 I contacted them again stating my concerns that they have not responded to my request to produce the vet record of the kittens immunizations and my disappointment that they would care for an animal this way, as well as outlining their breech in the contract. They stated they didn't see how the kitten's vet bills were $240, and that they had never had a sick kitten before. They stated again they would get me the vet/immunization records by the next day. To this day, I have not been provided the vet records and they now have not responded to my last message asking for the records. It's apparent that they do not care for the kittens they are breeding, nor will they live up to their end of the contract. I have given them ample time to make this right, and instead I was met with silence on their part. Do yourself a favor and drive out of state if you must to find a legitimate Ragdoll Breeder. Also the breeder does not have a website and does all business via Facebook at https://www.facebook.com/classiccityragdolls.

Took my dog to have eye surgery here. He came out looking good. He has his regular vaccinations…read morehere, and they do just fine. Lastly, I was taking him to be groomed here; they do a decent job, and the price is very reasonable. However, I now need to look for a new vet for two reasons. (1) I looked at getting his Simparica trio prescription filled at Chewy because, frankly, they are cheaper online, and almost immediately after, Westside sends out an email that they will not be allowing you to get your prescriptions filled elsewhere because (my paraphrase: they insist on getting their beak wet.) (2) After they've precluded me from buying online I tried to buy 6 months of my dog's meds here last week, and they gave me a box with 3 loose pills (still in blister pack, but torn apart) rather than the sealed manufacturer's box of six that I'd paid for. I balked, and I was given the sealed box of 6 pills I'd paid for. At issue #1, I was disappointed. There's a reason we don't allow human doctors to sell medication, because we are trying to avoid a financial motive in prescribing. While we don't legally require it for vets, it seems Westside specifically INSISTS on wanting a financial conflict. However, it's at #2 that I'm well and truly alarmed. Mistakenly giving me a 3-month supply versus a 6-month supply could just be a silly error. One would hope that when filling a prescription, there would be some attempt to verify, but why was this box clearly not factory sealed? If you're going to tell me you can't pass along prescriptions to other outlets because you don't trust them, you had better be cleaner than Caesar's wife. Which means you're not trying to sell people loosies.

Last week we needed to board our6 year old black mouth cur "Curry " for a week…read more We pulled into the parking lot and were met with a nice employee who was wearing a mask and using their leash she took our baby into the building. After a week we picked up "curry" who had been recently been shampooed and had nice looking toe nails again. They took our credit card and without any hassle we were on our way. Everything was professional and well done. We will use the Westside again.