Terrible Food, Terrible Customer Service, Terrible Taste. BUYER BEWARE!!!!
I wish I could give them a ZERO STAR!!!!
FOOD QUALITY:
We ordered catering of 65 ppl for a party at our place last sunday (25th Sept 2022). They charged us higher than the market rate, but we went there because of a friend's recommendation. The menu included:
1. Chana Masala
2. Bihari Kabab
3. Chicken Boti
4. Chicken Achari
5. Chicken Pulao
6. Reshmi Kabab
7. Parathas, Salad, Raita
8. Kheer
We picked up food around 1pm and served at around 2:30pm (same day). It smelled a bit odd when we opened the trays, but we had all the guests arrived and had no choice to serve.
So we served the food, assuming we are being paranoid. However, right after the party (6pm), when we were packing up the leftovers, it started smelling real bad and confirmed our initial fear that the food was rotten, or we were given old food which wasnt even kept in a refrigerator.
FOOD WASTAGE, AND A TERRIBLE EXPERIENCE:
So, we literally had to throw more than half of the food away (losing more than $1600). We were celebrating our son's graduation, and the whole party was messed up because of the bad food, causing us so much stress and embarrassment in front of our guests
HEALTH ISSUES:
All of us (the hosts) had a bad stomach that night, and upon checking some of our guests had upset stomach as well.
CUSTOMER SERVICE:
I have been calling the business for over 7 days, they only responded back with a text to share the concerns over the text which I did and requested a refund because of all the issues. Did not get any response for a week. I was able to get hold of an ill-mannered lady who did not have manners to listen to my complaint and asked me for the pictures of the rotten food. I told her how could he tell from the pictures if the food was bad, and she continued insisting. I told him more than money it was health issues, and I am going to report. She told me in a very rough tone that I can go complain to whoever I want, and they dont care. I am now going to to Health Authorities and will make sure they realize how they are playing with people's lives and hard earned money, and on top not realizing their mistakes.
Please *BE CAREFUL* ordering anything from this business, it can cause you health issues on top of losing money. read more