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Anew Surface

5.0 (1 review)
Closed • 9:00 am - 6:00 pm

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Response time

2 hours

Response rate

100%

Services - Anew Surface

Countertop refinishing

Fixture refinishing

Tile refinishing or restoration

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3 years ago

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Bath Refinishing Solutions Cincinnati - A failing bathtub finish done by Bath Refinishing Solutions because they did not properly sand the prior finish down.  Boooo!

Bath Refinishing Solutions Cincinnati

(3 reviews)

Do yourself a favor and RUN! The Bathtub Refinishing Solutions (BRS) 10-year warranty simply means…read morethat they'll fix their multiple finish chips and flaking as many times as they can and they will charge you for the privilege of messing up your house and losing use of your bath tub/shower. My install was on 12/26/24, and it was already chipped by March 2025. Their "lead installer" came out again (he was late, as usual) and fixed it. It was chipping again by July 2025, and I asked for a different installer who repaired it again and left me with a rough finish that I was told I needed to sand down on my own! It started chipping again in September 2025 and is now flaking so badly that I can scrape it off with my fingernail. I'm having another company come out to completely strip and re-coat my tub because BRS clearly cannot do the job properly, and they're just going to keep throwing multiple bad layers of finish on top of old ones. The representative from the new company I'm using sent someone out to look at the damage in-person, and he just shook his head and said it looked like no bonding agent was used at all in my initial installation. He also said this wasn't the first time he'd heard bad things about BRS. Now BRS is refusing to refund my $695 because they say, "chips and accidental damage are something that can happen, if not taken care of properly." It's just me and my husband using this tub! We've had it refinished twice before (via a different company) and both times it lasted well over 5 years with no chips at all. BRS also pointed out that they should have charged me to come out and fix the chips, but they didn't (and they should NOT have, given that the tub finish didn't even last 3 months). I've filed a complaint with the BBB, and next step will be hitting up the family lawyer (relatives are great!). Learn from my mistake. If it seems to good to be true, IT IS.

They did a great job refinishing my old bathtub. I can't believe the difference it has made.read more

Anew Surface - refinishing - Updated May 2026

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