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Andy's Trophy

5.0 (2 reviews)
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Engraving

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8 years ago

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8 years ago

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Creative Ink and Design

Creative Ink and Design

(9 reviews)

STAY AWAY FROM THIS BUSINESS AND THIS MAN…read more I chose Juan Reyes of Creative Ink and Design to print shirts for my team because he assured me he could meet my specific requirements. I clearly specified 100% cotton t-shirts due to the hot conditions my team works in daily, and Juan guaranteed he could provide dark heather gray and light heather gray shirts in 100% cotton. This specification was even on my invoice. But upon receiving the shirts, I found they were not 100% cotton as promised, with one color being only 50% cotton. When I pointed this out, I expected him to take responsibility and replace the shirts promptly. Instead, he made excuse after excuse, refusing to correct his mistake. He even tried to charge me MORE to correct his mistake. After much back and forth, He promised to replace them in 10 business days and that was on 7/28/24. But after a month of silence, I had to reach out to him. Only then did he inform me his printer was "broken." However, his online posts show that he continued printing for other customers during this supposed downtime. He clearly could have prioritized my replacement order. Because of his lack of accountability, my team has been forced to wear the incorrect shirts for months. We've paid over $5,000 for a product that was not as promised, yet Juan now demands that I return every single shirt before he will consider starting the replacement. Despite everything he's put us through, I've tried to be fair. I suggested he replace the shirts in halves (as he said he needed to), allowing any discrepancies to be deducted from the second half. Alternatively, I asked him to refund of half the cost, he could take back the incorrect shirts, and we could call it a day. He has ignored both reasonable solutions. Juan has ignored deadlines, and repeatedly tried to make this about the color I chose, when his own lack of product knowledge was the real issue. Had he informed me at the start that 100% cotton wasn't available in heather gray, I would have gladly chosen another color. But as a T-shirt printing business owner, he failed to communicate this essential detail. I rarely leave reviews, but I feel compelled to warn others--Juan Reyes is unprofessional, unreliable, and shows a shocking lack of integrity. He's taken my money, refused to deliver what was promised, and has mishandled his mistake at every step. If you're considering working with Creative Ink and Design, I strongly advise you to look elsewhere.

I'm not sure about this other review but I had 1500 shirts and hats embroidered everything was on…read moretime and came out beautiful he even threw in a custom hat for me he always has a full shop he must be very popular

Andy's Trophy - trophyshops - Updated May 2026

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