Customer service is good. Everyone is happy to help. Waiting time is not long…read more Everyone is ready to help you with your purchase.

Resized my watch no problems, even cleaned my bracelet with no damages! even showed me around Andy…read morewas great, showed me around! Thank you Felipe, an Dan the father for supporting the show!

Really great people. Couldn't take my old item. But Robert took his time to get me in the right…read moredirection

every staff member i encountered was friendly & extremely helpful. they always take care of me and…read moremy family. thx guys and please don't ever stop.

Super helpful place. Fair prices. Comfortable environment. I would trust them with your jewelry…read moreneeds

They fixed two of our necklaces for us and did a fantastic job. Great customer service.read more

He sold me a diamond ring and sized it, it is top quality and looks great, Sam also put batteries…read moreinto two of my watches. He is very nice and very professional. I have bought jewelry from him before and he stands behind his products. I enjoyed the experience.

Needed a couple of repairs done locally and quickly. Yelp reviews good do went and sure enough,…read moregreat work at a reasonable price. Will be my go to jewelry repair shop from now on.

Had a great experience, they were able to replace my Center stone when it fell out and got lost…read morewith something comparable and affordable. I've also used Diamonds by Monet for repairs and maintenance, great customer service and pricing. will definitely be a loyal customer.

I want to start by saying my wife had high hopes for this place based on the reviews. There is a…read morepossibility that the company itself is still good, but unfortunately one employee completely ruined the experience for us. My wife was gifted older jewelry from her grandmother and wanted to have it appraised and possibly resized -- approximately 25 items. She booked the appointment online and was never informed of any appraisal or handling fees. When my wife, her cousin, and I arrived, we received no warm welcome whatsoever. We were about 15 minutes late due to being new to the area and accidentally going to the wrong location, and we apologized immediately. From that moment on, the older brunette woman who assisted us was rude and dismissive. There was no small talk, responses were short and snippy, and the overall customer service was very poor. When my wife asked for an estimate to sell some items and have a bracelet repaired and cleaned, the employee scoffed and said, "Just so you know, this is exactly why I asked how many items you had -- because we charge a fee." I explained that this fee should have been mentioned upfront or charged when the appointment was booked online. I also expressed that she had been rude since we walked in and made us feel completely unwelcome. Management may want to address customer service expectations with this employee. We had every intention of doing business here, but her attitude alone made us decide otherwise.

We had a ring resized, a necklace fixed and a watch fixed for a very reasonable price in a couple…read morehours. Miguel was very professional and friendly. All the work was perfect!

I've had them service two automatic watches and received them back quickly and they were in perfect…read moreworking order. Also, their prices were very reasonable. Will use again in the future!

TOTAL RIP OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!! My granddaughter…read morebought me a bracelet and necklace for Christmas spent close to $300. Well, the bracelet kept opening and falling off and the chain was so fine I was afraid to wear it. We took it back to possibly trade for something else. They told us we have to spend another $290. WHAT??? I have never heard of your only way to return was to spend more money even if the bracelet was defective. THIS PLACE IS A TOTAL RIP OFF!!! They took advantage of a young kid and if that's how you do business you will be closing soon. Seems a lot of people are pissed off. We walked out with the original purchase as they would not even fix the bracelet. Hopefully karma takes care of you

I have shopped at the HEMET, CA Daniel's Jeweler once I moved to San Jacinto. I purchased some…read morejewelry that I am very proud I could afford. One of the ring's went home with me that day and the other had to be sized. when I was paying, one of the employees that came in on her day off proceeded to make a face as if she was shocked that I could afford such an item. I'm not sure if it was the way I was dressed (I was dressed very comfortable that day), but she should not make a face if it is not followed up with some kind of explanation. It didn't bother me too much and I didn't say anything, and we left after the transaction was complete. When I went to pick up one of the rings we had sized, an employee was feeding her infant when I walked in. Which is not a totally awful thing, but a little unprofessional. When we got to the counter to provide our ID, she decided she needed to tell my son, who was with me and struggling to pull out his ID from his wallet, that he needs to eat something because he was shaking so much. I let her know that my son has MS and Seizures (due to epilepsy), and that the shaking is for life. Not fixable. She didn't apologize for giving her opinion or what she thought was advice. If she hadn't said it with a matter of fact attitude like my son was doing something to feel the way he does, I wouldn't be submitting such a review right now. I will definitely not be shopping at the Hemet, CA location anymore. My best service has always been the Temecula, CA location and I will only go there from now on.

The staff were very welcoming and very helpful. It makes our experience wonderful! Definitely…read morecoming back.

Purchased a new set of earrings the customer service is always great here very friendly and…read morehelpful. They are good on there prices and will work with you if you have bad credit. Overall will definitely recommend to my friends.

I had an amazing experience at Samuels jewelry. Dana was so sweet and made sure I got something I…read moretruly loved. If you need to upgrade your wedding ring this is your place. They will make sure you get the best deals and they have financing. Totally recommend. Ask for Dana

For a jewelry store in Hemet, this one is not bad. Many of the others have been out of business for…read morea long time. The Hemet Mall is hard to survive. The customer service is decent. They helped me as soon as I walked in. They were polite even though I did not make a purchase on that day. They have a nice selection of things, I would return here again!

The owner of this store was super friendly and helped install a new basket and set a stone. He was…read morehelp in the remaking of a lost item "OUR FAULT in 2019". His craftsman ship was very nice and stone set with care. Then polished up a band I had. His price was very reasonable and work looks great. Would you again and will.

Excellent derivatives a two broken chain links. Took less than an hour. This place is located…read moreinside grocery store. Price was reasonable to repair.