Hours of operation showed 9:30 -6 Mon -Fri, you arrive during that time window only to discover a…read morehand written note indicating lunch 1-2 pm. Should not have that been in the listed info posted.

this lady is a nightmare she needs to retire. I truly believe she's got dementia. She fixes half…read morethe things forgets the other half doesn't charge the correct amount what she charged tell you to pick up things weeks later you go by they're still not ready. This lady needs to retire. She shouldn't be doing business

Best in the business. Was able to see us on a very short notice during non business hours for an…read moreemergency. Was very friendly, professional, and did such a good job. Thank you !

Alberto has always done a great job on the projects that my husband and I have given him over the…read moreyears; from creating costumes to making alterations on jeans, he has done it all for us, and his work has been excellent. He is also a very pleasant person to deal with.

they work on Viking Sewing machines and do a great job!!! locally owned and operated!!! Come by…read moretoday!!!

I took my Brother CS-6000i in because the bobbin case was causing issues as well as my needle kept…read morehitting and breaking. I called before I went and was told that a general cleaning started as low as $24.99 and went as high as $89.99, but averaged about $69.99. I took it in without doing much research into other repair locations because it was the closest to my house and I was part way through sewing a quilt. On arrival, about 25 mins after calling, there was a Masks Required sign on the door, which I was wearing one. I went in and the bells on the door rang. I stood at the counter in an empty showroom for almost 5 minutes, finally calling out, "Hello?". No one came. My machine was heavy by then, so I shifted around to the side of the counter and when I placed my machine up, I must have made enough noise that I was noticed from the back room. There were several masks scattered around the employee side of the counter, but the staff member never put one on, and another employee entered behind me and they did not put one on either, though they stood at the counter and talked to the first person. The staff member glanced over my machine, turned the knob and noticed the needle was hitting, wrote my information down. Questioned the zip code I gave him, even though I've lived at this address for over 3 years, then wrote down that it would be $69.99....with almost zero time spent looking at the machine. BTW, they have signs all over their location advertising that they are Singer and Baby Lock dealers....I should have left at that point.....or the gentleman should have told me when I called that he doesn't specialize in Brother machines. I returned 4 days later after receiving an abrupt phone call telling me it was ready. When I went in, a different staff member, still unmasked, was on her cell phone. She proceeded to "help" me while dealing with customer service about her personal business. On the notes section of the sheet, it says that my needle plate is worn, but it's not worth replacing at $69.95, so I should just buy a new Baby Lock Joy machine for $250.00. I LOVE my Brother machine, but I sat down at the Baby Lock and wasn't impressed with the plastic, cheap machine that was there. If I'm going to upgrade my machine, it should be an upgrade, not a cheaper machine! I got home after a bill of $122.11, $69.99 for the "tune up", $2.98 for a needle, thread an bobbin....which I had brought a bobbin loaded in my machine and received a different bobbin back, and $39.99 for "labor". Immediately at hmy machine acted as it did prior to my dropping it off. The bobbin case was jamming and cutting the top thread while still in the process of loading it and the needle was still hitting the needle plate...which hadn't been replaced. I called the company and because I was working on my machine I put the phone on speaker. My husband and I were shocked at the rude tone the staff member used when I said that my machine was still not working. She told me to "bring it back in if it doesn't work", then hung up on me. My husband decided to take a look at it and inside there were several screws and bolts that were not tightened, and the belt was partially off (which shouldn't have been maneuvered in the first place. Needless to say, my husband solved the machine's issues and I wish I had saved the money in the first place. Edit to add: The owner called the following Tuesday to explain that an error had been made and the receipt had been misinterpreted by a new employee. He had not meant to charge me the $69.99, but had been out of the store when I arrived, and if I brought my machine back in, he was willing to refund the money. I appreciate that he took the time to call and fix the problem.

The great reputation this place used to have is gone after the man with the dreadlocks took over…read more Their customer service is deplorable. We had some pants that needed to be hemmed and after over a month and 4 visits, we asked for our pants back since he never got to them. Every time we would go, he would state that he would place them on the table to get them done ASAP. We would go back and they still weren't finished. The last time and I do mean the last time we were there, the customer before us was also not happy and told him she had been going there for years but she would never go back. That makes 2 of us.

Bad customer service and quality. The shop isn't open as listed and they don't answer the phone. If…read moreyou are lucky to be there when it's open, the tailor will not do the work as asked and will fix it at an additional charge. Overpriced for services.

My son needed to have a suit tailored on a very short notice; he received it on Tuesday and needed…read moreit by Friday. I called some other shops and was told they couldn't have it done that soon. I talked to Mr. Garcia (no relation) at J&C House of Alterations. He was very pleasant and assured me he could finish it on time. We dropped the suit off on Tuesday evening and he had it finished by Wednesday afternoon! Mr. Garcia did an excellent job and his price was very reasonable. Also his shop is very clean and well organized. I will definitely return to this shop for any future tailoring needs!

The owners of this business were very kind and friendly. They did a fantastic job on my daughter's…read morepants. They were very prompt, I dropped off on Monday and by Tuesday evening they had finished and turned it right on time. I will always take my clothes there.

If you wanna get charged for the privilege of paying for work that's not actually getting done,…read morethis is the place to go! I picked up my shirts and they still had stains on all the collars, on all of my shirts. It's as if they just took the shirts and hung them back up and then gave them back to me on the pick up date. When I dropped the shirts off, I specifically pointed out the stains on the collars and ask they be treated. I don't understand how this is so difficult because my podunk dry cleaner in Hawaii was able to take care of these shirts with no problems, consistently, and we live on an island with limited resources. You get one chance to get it right. If you can't even provide the service as requested, then that's it. You know it's bad when I have to take time out of my busy schedule to write a review like this. Every time I see my shirts hanging on the rack with the stains on them, it bugs me enough to warn people about the lack of service this establishment provides.

This is how a company should run their business. Never had a problem with my kiddos dry cleaning…read moreuniform for band/orchestra. They are willing to help any way they can. Thank you to the staff at Custom Cleaners & Laundry for what you do.

Affordable had a seem repaired at the pant cuff for $3 and had A pair of slacks elongated for $6read more

Affordable and pretty good work. She doesn't do the best…read more"original hem" on jeans, but she only charges $8 so you get what you pay for. Otherwise, she's done both mens and womens clothing for us (dress shirts, slacks, shorts, dresses, skirts, jeans) and we've been pretty happy. Overall: decently priced, good turnaround time, fair/good service. She can be a bit unfriendly, so that can be a turn off. If only she would smile...She'd get another star.

Very poor service. Clothing is NEVER ready for pickup on…read morethe date promised. Quality of service is terrible. You have been warned. Please chose another alteration center.

I don't recommend this place and should've pay attention to the reviews. I left my pants to get…read morehemmed a week ago. Went to pick them up only to find out that they weren't ready. Not only that, my pants were not there. The one eye guy said that they were short on staff so they are outsourcing the work to other tailors. So now I have to wait until who knows when to get my pants back. I also thought that it was expensive. The place looks scary, dirty, and old. The fitting room had no lock or handle. I don't recommend it. Please send your clothes somewhere else.

My family has been going to this vendor for decades and recommended them to me when I wanted a…read morecustom patch. After contacting dozens of shops, including some on ETSY, and receiving quotes and printed samples, I was disappointed. I didn't think this shop could do the job, but was I surprised. I thought it was excellent and will continue doing business with them.

Worst place ever!! I took my vest to have the patches sewn on. I told them not to sew my pockets…read moreup. So what did they do? They sewed them up. Then, when I told them about it the Jack??? said they didn't have a small enough machine and that it was too bad, he would not fix it. I then to it to Texas Custom Embroidery and they fixed it for me!! Irene's you will never get any more of my business. They got a 1 because they made me give them something.