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Andy's Grill and Recreation

4.0 (3 reviews)
Open • 4:30 am - 8:00 pm

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Chipotle Mexican Grill

Chipotle Mexican Grill

2.8(10 reviews)
5.6 mi
•$

Lunch was really yum. Kinda spends is why a 4 star. But I asked for a quesadilla and they did a…read moreterrific job. Staff was friendly and helpful. I will be back.

July 26 2025 Let me…read morestart by stating that this Chipotle has a sanitation grade of 100. That's very impressive, especially with them being directly across the street from a college campus and serving a food that is very popular among young adults. This place can crank the bowls and burritos out of there in short order. My complaint is with the service from the food preparer to the cashier. The preparer was trying to go fast and got ahead of herself. I get the exact same thing EVERY time, a bowl with 3 small tortillas on the side, white rice, black beans, chicken, extra corn, sour cream and cheese. Then she asked if I wanted queso and veggies. I told her yes, only queso on the side please. She then told the cashier, 1 chicken bowl with a side of queso and then she plopped the queso right in the bowl. I told her I wanted it the side. She knew immediately that she had made a mistake, I told her it was fine and that I'd eat it as it was. Then the cashier told me that she was going to charge me for the queso even though it was their mistake. By this time I was confused and slightly upset because I didn't understand having to pay extra for something that I did not want. By this time I just moved to the cashier and told her again exactly what I had originally ordered along with queso and a bag of chips and a drink. While doing this the preparer had made the bowl just how I had ordered it but when she got to the queso she put it in a small clear container while I was pointing at the larger cup and asking for the larger size cup. Anyway this was the worst chipotle experience I've ever had. I understand working in a fast paced environment and I respect the preparers hustle and willingness to get it right but the cashier was just flat out rude, inconsiderate, and condescending! One would think that an establishment that is set up like chipotle where the order is made live in front of the customer that their would be -o- mistakes. Also let me point out that it was 9pm and they were not busy at all. The food was good as it almost always is. The cashier just ruined the entire experience with her, "I'm still going to charge you extra because it was put on your bowl no matter if you wanted it that way or not." That statement from her just made me want to turn around and leave. Yes I'm getting older and not up to date on the latest and greatest in the service industry. But what happened to the customer is always right even if they're wrong? When did it become the standard to make customers pay for something they didn't want or ask for? When did it become acceptable to disregard the customers order and make them pay for something they did not wish to have? The preparers only fault is she was hustling and possibly got ahead of herself and I do respect her hustle. The cashier was just flat out RUDE to me as a customer as well as condescending.

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Chipotle Mexican Grill
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Andy's Grill and Recreation - tradamerican - Updated November 2026

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