Don't waste your money or time here. The service is horrible, not a smile or somewhat happy face in the restaurant. The server was rude, another server who asked if I wanted a refill basically slammed my drink down in front of me. The food is disgusting. My husband had eggs and hash browns and said it was really gross and cold. I had chilaquiles (I know, bold choice at a run down after thought of a diner) and I took 3 bites and pushed it aside. My 7 year old loves it here.... because she likes the odd shaped mugs for hot chocolate... that's it. $18 for a plate of cold, bland food? Hard pass. read more

Andy's Coffee Break - Super bland $18 chilaquiles. - Diners Near Me - Kennewick, Washington

Service is horrible. Server argues with every order..... we are an inconvenience at best. No hello, no thank you.... no nothing but a scowl. ​ read more

They need improvement everywhere. Service was like being in a twilight zone. The waitress , when asked about pie she stated, "you know, all the regular ones...". Ummm I have never been here! Then she went to find out and after 20 minutes she remembered we had asked about the pie. Food was "meh". Seemed like the pricing for mediocre food was to keep the restaurant going. If they lessened the Shari's experience and added more flair or modern diner, they would be interesting. Hope you like plastic bread ties with that burger. They had one stuck to the burger ordered. Petite Chef salad was not what I called good. Coffee was though. Ambiance was weird too. They had some diners but even the wait staff were overheard asking why no people. It was quiet at lunch time. I'd say that they were a very mediocre place with crappy service and stacked prices. Not sure I would return at all. read more

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what a lovely old school place to have a nice breakfast and a great cup of coffee. Service is amazing sweet friendly girls. Food was fantastic. Crisis were good. Music was outstanding and the ambience was relaxing. I suggest if you want a great breakfast and a cup of coffee come to this place. read more

We dined in for breakfast. The food was average for breakfast. We got seated right away. The service was not great. The staff had an attitude of that we were an inconvenience for them. The waitress was super rude to the table behind us when they asked what kind of toast they had. The restaurant was nice and clean and bright. Having better service may get better reviews. Being a previous waitress myself, great service goes a long way and will prolly get better reviews. read more

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We had the ribs today for fathers day! Tender and tasty! Another hit at Andys, along with good friendly servcie!

Best Diner ever! My school mock trial team was in Kennewick this weekend and our group ate there for three meals. The food was delicious, including amazing hashbrowns, stuffed milkshakes, and very great drip coffee! The service was amazing. One of our students had a medical emergency and they immediately rushed to help, later assisting with another students Nausea without being asked. They were the sweetest people and took care of everyone so well. They are the perfect place for a late night breakfast as they serve breakfast all day! We loved the pie so much, especially the lemon merengue and mocha crème. Today we were served by Antonia and she was so sweet. read more

Andy's Coffee Break - Mocha crème pie, Mario berry pie, orange juice & coffee. - Diners Near Me - Kennewick, Washington

There was a hair on my coffee cup and I've had better seafood in a TV dinner. Not to mention the worst service I've ever had read more

The best country fried steak in Tri-Cities! The eggs and coffee were delicious too! They seemed a little short staffed for the weekend but that my have been a fluke ‍ Well maintained and friendly people, definitely going back read more

Chilaquiles add chorizo wonderful! Looking forward to trying other things but probably will order the same thing. Coconut cream pie so good. read more

Does anyone understand what a diner is or do they expect a five star Michelin restaurant every time they go out? This is the question I want to ask everyone who's given bad reviews for Andy's Coffee Break. It's a diner and one of the best in our region. The menu is loaded up with classics and their take on American fare. They fill you up with dishes like a Country Haystack or a Chili Omelette. The Reuben is one of my favorites and they sure know how to make it perfect. Okay, I'll give some knock on service BUT they will make it up to you if you work with them. Don't be pushing so hard. Enjoy your meal and let it go. The service isn't that bad you have to trash them on it. And if you have an issue someone with the ownership is always around. I will continue to go and enjoy my time there with amazing food and a staff that truly cares. I challenge you to come for yourself and see how good this classic American diner is! read more

Andy's Coffee Break - Diners Near Me - Kennewick, Washington

Today we had their hot turkey sandwich. It exceeded our expectations. I expected a small plate, it was not small. The white gravy was not greasy, the meal was very good! As usual service was good. We have had several meals at Andys without being disappointed! read more

The food is delicious, & the service was great. Love their breakfast! I would definitely recommend Andy's Coffee Break!

I just had an excellent experience at the new Andy's, formerly Shari's. Completely remodeled, bright and clean. Server was kind and respectful. Even the cook smiled and acknowledged me. Good basic comfort food. read more

George the hostess hasn't ever been nice or greeted us with a smile, he doesn't like us ‍ Jaime is always nice and Armando always has a beautiful smile. I hope they start offering vegetarian burgers and gluten free buns read more

I have been a professional medium for 25 years and am VERY sensitive to all of the energy forces that surrounds us. Not only is all the food straight off the Sysco truck, and put on the menu for $25 but when I walked into the restaurant I was ASSAULTED by the dark energy radiating from Antonia at the front desk. probably contributing to their two star rating across platforms and terrible word of mouth I've heard time and time again needless to say Andy would be disappointed read more

Good food, good company, and bright and shiny restaurant. Everything on the menu looked super tasty. I will be coming back. read more

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April was amazing!! Superior service, very friendly and super funny! The food was amazing as usual! Huge fan of the chicken fried steak.

I went in approximately 1020 1030 on a Saturday morning for breakfast. They seem to be fairly busy and there was only one waitress and two bus boys or whatever.. So it took a few minutes for them to get me seated in the meantime, a couple of gentlemen came in and then a family of four so when they finally seated me, they seated me first which was wonderful. She brought me to my seat, and then walked away, within five minutes one of the bus boys came by and asked me if I wanted something to drink. He brought me what I asked for coffee with flavored creamer. And I presume the menu decided what I wanted and waited Approximately 1055. The waitress brought me the bill for what I had ordered. Needless to say I refused it because I had not received my meal yet.. Five minutes later, maybe 10 my meal came out and it was lukewarm at best which led me to believe that had been sitting under the heat lamp since it was prepared and my order was taken at 10:45. The portions were small and not very tasty. I ordered corn beef hash, two eggs over medium with a biscuit and a side cup of country sausage gravy. I did not get a cup of gravy. I got just a tad over half a cup, but it was enough and it was cold. The eggs were lukewarm And the corn beef hash was room temperature. The whole thing cost me $30 before a tip, I tipped the bus boy who is doing excellent and getting to the tables and clearing them off and the young man that brought me coffee each $1.50 I did not tip the waitress. I will not go back. read more

Food was fantastic 5 star for the cooks but the customer service was horrible did not look like they wanted to be there didn't tend to the table read more

Service was good but food had a lot to be desired. I had the biscuit and gravy with egg and link sausage and a cup of coffee food was tasteless and warm to cool and coffee bland and over priced. Spend your time and money elsewhere. read more

On August 15th I went at 11:30 am to the new location in front of the mall for my lunch time. . Terrible experience after waiting half and hour and finished i One cup of coffee I asked another waiter how much longer do I have to wait for a crab omelet that cost $19, she went to the kitchen and came back to tell me that the waiter even didn't gave them my order. Even I saw the cook smiling. I had to leave the place because my lunch tine was over. And that was it. No apologies , no nothing! Terrible service and customer service! read more

If you haven't been here, I recommend it!! I'm nit sure where the questionable reviews came from but every experience I've had has been legit! Great food and service. Little pricey but what isn't these days? read more

Good friendly service and large portions. Pretty good selection of choices. Walked out very full

While the food was pretty good, the service was lacking. Had to ask for coffee refills all the time. No one came to the table to see how our meal was. The server refilled the coffee cup of a patron right next to us and then bypassed us to go to another table. I don't think we will return. The restaurant was clean and was pleasant. read more

Great food, service, atmosphere and cleanliness. I really enjoyed finding this diner/restaurant. We had breakfast at 2pm and they made us a fresh pot of coffee. Lots of room, lots of booths and freshly remodeled with friendly staff. Their senior menu has many items and good-sized portions. Highly recommend. read more

Service was horrible very bad attitude got 4 of our 6 orders wrong food was cold, never coming back to this place !!!! read more

Andy's Coffee Break - This is they're "quality"prime rib - Diners Near Me - Kennewick, Washington

False advertising. Says Andy's Coffee Break is back but it's literally only the name. Everything else is trash. New owners. Service is lacking. Food is not great. And is now making people think Andy's North is affiliated and it's not. So not ok. read more

Staff was polite enough. I prefer being asked if I prefer a booth or table, this didn't happen. The waitress should be aware that if she's going to ask if a side looks over fried/burnt that bring it to the table offering to bring unburnt offerings later isn't ideal It was a dismal experience read more

We saw bad reviews, so we decided to give this place a chance before judging. We had friendly service and great food with large portions. We will be coming back again. read more

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Tonight was girls dessert the pies are better now than they were when it was Shari's whose specialty was pies!

We waited a month before we decided to have lunch because it was new. It was fairly busy on a Sunday at 11:30. At the time of arrival we were told it shouldn't take long to be seated. It was 40 min, then 15 min to have our order taken and another 20 min to get our food. The food was delicious, however the service was terrible. We asked why when paying our bill. They were short staffed. We will go back because the food was great and the atmosphere was nice. But, not on a Sunday about noon. read more

Took an hour for the food to arrive. Not the best customer service and they took over 45 minutes to give us our check and pay

We went to Andys for brunch, my order was made differently, I told them and they cooked it again and it was wrong again, bad service, I asked for an extra order of tortillas, by the time I got the tortillas my food was cold, that waitress had a attitude, of course I dint tip, the only good thing there was the OJ, never go back there again read more

Food was below average, the service was horrible I asked for a drink 3 times and didn't get it till I was done with my meal. Stay away from that place read more

Es indignante que no contraten más personal y un solo servidor lo tengan para todo el restaurante unes inaceptable cruel e inhumano el servidor es amable eficiente pero no puede con todo es imposible read more

This place was not good at all we had four different servers my kids pancakes tasted burnt and my wife order food that came with hash browns and she never got them and they brought my sour cream that was expired would not recommend this place to anyone read more

Tried them for the first time today. I ordered the Country Haystack, with a biscuit. The chicken fried steak was somewhat warm with no crispness to the breading. I wish I could say that the gravy was bland, but it was not as good as bland. The eggs, order over medium, came over hard with no cheese as advertised. The hash browns were okay but definitely needed salt and ketchup... But such is usually the way with hash browns. The biscuit was sliced and an attempt was made to toast it, but it was instead black... Not dark brown.... Black. Even the tiny Diet Coke tasted funky. I tried to eat the chicken fried steak, but I couldn't get more than 4 bites in... Hoping it would get better. I took it home for the dogs, they'll eat anything. read more

Today, I went there for breakfast. When my food arrived, my first bite was bacon. I immediately spit it out, along with a long black hair. While I continued to eat the other food items, nobody ever come back to see if everything was ok. When we finished our meal, my mom had to get someone's attention for a to go box. The waitress brought a box over and said, "I'll be right back with a check". When she came back, I informed her, that nobody came to see how our meal was or if we needed anything. She replied, she did, 2 times. No, that was not true, I've been sitting here the whole time. I told her about the hair. She said, sometimes the eggs look like hair. (?) I told her, it's definitely hair, and I spit it out onto this napkin. She asked for the napkin, so they can look through it. My mom and I got up to go pay our bill. She met us at the cash register, and said, yes there was hair, so she took $2.00 off for the piece of bacon. I did not leave a tip. Not because of the hair, but for the poor service, and lying about seeing how we were doing. I love going out for breakfast, but I will NEVER return to that restaurant or recommend it to anyone. read more

I arrived just about 6pm and requested a quiet table. The server lead me to a table down in the lanai area, but didn't mention that they don't frequently service it in the evening. After sitting there for a half an hour I flagged down the other server, who took my order. Finally the manager saw that I was looking around and trying to get someone's attention and he asked me what I needed. I told him I ordered a dinner with a salad and that the table which came in and ordered after me was being served and I still didn't have my salad, he went to get it. then I first heard that they normally service the lanai in the evening. He himself seated a man at a table behind me who just after he brought my salad walked out, having never been brought anything, even water. I noticed several other frustrated customers and heard a server apo because there were only two of them. it would seem that their "break in" period is not over. it's a sha that all of that over shadowed the food which was good once I got it, and part of my dinner had to be brought out later because they forgot about it. read more