Wanted a 2nd opinion on "need new tires" from dealer's service department during oil change. Dee's…read moredid a complete, free inspection of my vehicle, showed me the results. No tires needed at this time! Will be giving them all my vehicle service work from now on. Retired woman who can rely on Dee's to give me honest and sound advice on necessary repairs.

On a road trip from Chicago to Mt. Rushmore we were traveling through Onalaska when our oil…read morepressure light came on. We called Dee's the next morning and explained our situation. They able to get our car in right away, diagnose the problem--a faulty sensor, get the part from another location, fix the issue, and get us back on the road in just over two hours. Instead of waiting in the shop, one of the guys drove us to a local diner so we could have breakfast. Not only was it incredible service, but they only charged us for the part and a half-hour of labor! I almost feel like we were lucky to have the problem in Onalaska so we could receive the excellent service from Dee's Auto Care Specialists.

Won't go back they tried to up-sell me new struts on a vehicle with only 60-K miles in it . No real…read moreexplanation in person or on phone of what it needed just some silly text message ?

I have had 2 oil changes done at Del's. They are reliable, responsible, done on time and very…read morereasonable prices. I trust this auto repair shop with my 2 cars.

I was parked outside in Onalaska the week of the January BIG FREEZE. It ended up cracking my…read moreplastic Dodge oil filter housing, creating a leak. Needing to be replaced w a metal one. I live in the cities & reached out for a few quotes there. My mom lives here, always talks up the wonderful service she gets. I emailed for a quote. Luke's was the only one that asked for my VIN. Which i appreciated; means they're confirming what they're looking at! Luke's came in about $150-$200 to the lowest cities quote. Factoring in the fuel i'd burn through to get here, i determined they were worth it! When i received the quote back they were upfront that they couldnt get me in for two weeks. A few days before the appointment i called to inquire about how long the fix would take? And if they could give me a ride the few miles away during the fix? Chad said it would be about 3 to 3.5 hours and i could get a ride. Wonderful. Upon arrival i sat in the cozy & well lit waiting area....as i chatted up the desk fella, i asked his name? Chad. "Oh hey, we've talked a few times!" As we discussed my repair; he said he would recommend the Chrysler plastic/aluminum housing; gave the reason. He said it was the same price so i told him to go ahead w the Chrysler housing. Thanks! A friendly fella brought me home. Friendly Carl picked me up. When i paid i asked Chad "who was the fella that brought me the first time?" Chad "Luke" Me "ahhhhhh" Chad "yes THE Luke" Me "well awwwww lovely" Luke's provided a wonderful & friendly experience. Their prices were reasonable. BTW dropped off my truck @ 1:00, Chad called @ exactly three hours; 4:00 as quoted! With Luke's providing great service, comfortable waiting area, reasonable pricing and just a fantastic & friendly crew...that's essentially the Whole Package. Maybe....i will start planning my oil changes for when im in town? I prefer to support small, local and awesome. Thanks Luke's; one satisfied customer & a new fan!

While the place may be listed 5 stars and is good for other things, they missed the diagnostics on…read moremy vehicle which was a BIG deal due to the price difference. I was told it needed a new motor by Luke's after they ran a few codes and did nothing else to see the status of the motor. Had it towed to my mechanic 20 miles away and he did a proper more in depth diagnostic and found that the motor was fine and that replacing the timing chain would do. SUV is fixed and running great and quieter than it ever has been. Maybe they will read this post and try harder next time. Probably should request the money back for the diagnosis that they charged me which could have been done at Autozone for free and been just as helpful.

Great customer support. Had a urgent issue due to another companies error. Colton immediately…read moreprovided several solution options and provided service in time for our on-time departure for a cross-country trip. After returning home safely, I had questions due to an issue I incorrectly thought was related and Colton patiently helped me solve the new issue. Thanks for exceeding expectations.

People come to Duane Bollom at Bollom's Auto Repair over and over because they get what they are…read morelooking for in automotive service. An Honest, Reliable Technician! I highly recommend him...

Do not go here! I had a flat tire. Tow guy brought me there cuz it was the closest repair shop…read morewhere I broke down. Bollom, himself, asked me if I had an appointment. I was like no. I was like one doesn't plan for a flat. He was rude and uncaring. Told me he was too busy. Just a jerk. Life is too short for mean people! Don't go there!

Terrible customer service! Doesn't want to be a local auto shop for people. All about the money…read more Charge to take credit card but then won't take check.

Super helpful owner! Although they don't do tires they do pretty much everything else! Gunner was…read morewilling to assist me even with something when I had a flat tire & needed help. We've since been back & have gotten oil changes & a hitch added to our vehicle. Lots of cool displays for people who want to accessorize their vehicles & trucks too! They have a great tag line of "You'll swear by us, not at us"!

Came in on a Tuesday morning for an oil change. They don't take appointments, you just stay in your…read morecar, pull around back, and wait in a line. The guys working there were super friendly and speedy! There were 5 cars ahead of me and I was in and out within the hour! I paid $79 for a synthetic oil change on my hatchback Subaru Impreza which seemed fair. They were honest about air filters and other suggested maintenance and it was a great experience

I've gone here for the last 2 years and I can't say anything bad about coming here. The staff is…read morealways happy and willing to help. They are very polite when telling me what services I should get with the mileage. I couldn't be happier with the level of service. Even on a 80+ degree day!

Terrible customer service and even worse craftsmanship on so called repairs . With over $5000 in…read moreinitial charges they had the nerve to tell me after a month of getting vehicle back it would cost another $2800 to fix the problem that was fixed in the first place...or so they say, im questioning if they even did the initial repairs in first place. To the owners id highly recommend "Jason " at the service counter be sent back to school for customer service or demoted down to a more suitable position of windows wash or parking attendant..WOULD NOT RECOMMEND TO ANYONE FOR ANY REASON.

We had a deeply disappointing experience with this business. In October 2024, we purchased a new…read moreset of tires and paid for a full alignment. Unfortunately, despite doing our part as customers, we ran into multiple service failures. Although we missed a tire rotation during an oil change in January--which could impact the warranty--we later discovered that the rear tires were completely chopped and ruined. This type of wear is not normal if the vehicle had been properly aligned. We strongly believe the alignment was never done correctly, particularly on the rear tires. To make matters worse, during one of the services, our hood latch was broken--and no one informed us. We only found out later, and it wasn't until my husband got involved that they finally agreed to replace it. On top of all that, the customer service was incredibly poor. We were met with attitude and zero accountability, and no one took ownership of the damage or the alignment issues until pressed. This shop is proudly advertised as a "Best of La Crosse County" business, but based on our experience, that recognition is not deserved. There are far better options out there for honest, high-quality service.

I HATE car shopping. The folks at Coulee Auto changed that. The first time I stopped in, I spoke to…read moreSkylar. He was knowledgeable as well as kind and pleasant to speak with. We went back the next day. Skylar was not in, but we spoke to Gordy. We test drove the vehicle, dickered a bit, drove away 1/2 hr later with our new vehicle. No pressure. No hard sell. A true relief from previous dealers with whom we have dealt. Recommended.

Very helpful, responsive, and efficient. Got me a new battery in under an hour and put some air in…read moremy tires free of charge. Lovely waiting room (with a dog)