From my experience this business does not even deserve 1 star. I contacted them about our main entry door lock, to fix or replace. The locksmith asked me to send pictures of the lock and other info for his review prior to coming out, which I did. Later I followed up with a phone call to confirm he got the info, as I had not heard from him. He said he had not yet had time to look at the pictures, but would do so later in the day and get back to me. That was three weeks ago. I don't mind if a business does not want, or does not feel competent to do work presented to them, as long as they are forthright. This business took up my time making 4 calls, taking and sending pictures, and looking up manufacturing data. Then no response. The worst thing about this poor business practice is I delayed calling a locksmith that can do the work. read more