Our experience with this Estate Agent started well with regard to communciations and setting up viewings of properties. A few weeks later we found a property that suited our needs and Andrews were quick to put our offer forward and virtually had the offer accepted the same day, which was great as we didn't have to hang around for days on end wondering what was going on.
Unfortunately once we had had our offer accepted Andrews seemed less interested in us, almost as if they're part of the job had been done. They even sent a letter of confirmation which essentially said if we had any questions/problems then we should contact our solicitors first.
It was very tiresome and time-consuming to arrange follow up viewings so that we could take measurements etc. and even took a few weeks of asking to get them to get a set of keys from the vendor for an outside building that we had not seen yet as it was locked. Anyway, during a follow viewing to take measurements we couldn't finish it in time as we rushed out because the agent had another property to show to someone else.
I'm sure most estate agents are like this.... once they have the sale, the show priority to new clients. read more