Whew, the dentist. I stumbled upon a fellow Yelper's tip, so I called to see if they took my…read moreinsurance. The receptionist was so helpful. I had basic questions answered over the phone and was able to make an appointment on the next day! I even called back to switch times and this was done accordingly. The initial appointment was friendly. They are high tech from the new patient questionnaire to the final signatures. Dr. Lin was nice in looking over my xray and givingn me options on the next step to take. He gave me a minute to think over my options and the receptionist gave me a breakdown of pricing. I didnt feel pressured and this was a big big deal since these visits are usually co$$$$$tly. Once I decided my demise, Dr. Lin was very thorough in telling me what he is doing and making sure I breathe correctly during procedure. He warned me of possible pressure and pain and stayed consistent in telling me to breathe. The new office member was able to watch my extraction. The procedure was painless and done in minutes. Dr. Lin tried to show me my tooth and accidentally dropped it. Though that was a bit unsanitary the clinic overall was sanitarily comfortable to be at despite the circumstances!

It is so unfortunate that they are in business as a dental office. They are giving Dentist a…read morehorrible name and reputation. I am now scared to go to a dentist. They picked on the elderly when possible and think you're not paying attention while the very nice dental assistant in skin type pants walk around in front of you. They take a CT scan without you knowing what they're doing and try to charge you for it, they get very upset when you want to check with your insurance because they know it won't be covered and they can bill you. It is a nightmare from the time you walk in till you leave they tried to distract you and get very upset when you don't want a $1500 cleaning when you came in to get a free check up and cleaning that you're insurance pays for. They are being investigated now by Delta Dental for insurance Fraud and Fraud against the patient. The part of the nice behavior is just an act to relax you and get you in a vulnerable state so you might agree to something that is totally unnecessary. I have the best insurance there is and came in for a cleaning and check up and they left I left with they plan for around $3000 that I sent to my insurance and found out it's all almost totally unnecessary. The nice assistant may not be aware of what is going on, but that is hard to believe I'm 72 years old and they thought I was just an elder that they could scam and pick on, but they have been reported to several agencies already, and I will not rest until these scammers are put out of business. They just have no business ruining a honorable profession. Play do not go here!!! and if you have and it's too late blaze, check your plan for honesty and anything that they have cheated you on because they are cheaters if they were an honest business, they would try to sue me for saying all these things but they won't because they know it's true and don't wanna go near a courtroom. Hopefully they will end up in one soon anyway they truly do not deserve to be in business as far as their dental skill, it is difficult to know because they are scabbing you instead of using any skill. I know there's more than one Dentist this female one who I know is a criminal and it's possible there could be some qualified Dentist working there, but they must know what's going on. I don't see how they could not and again if I'm not telling the truth why don't you sue me please take care of people and heed the advice from myself and the dozens of other that I've read here.

I've been coming to Dr. Lee for several years now. I live here care and compassion, she always…read moremakes sure you understand all options for treatment plans and I feel like I'm always given a choice in my care instead of pressured into it. Dr. Lee is very good at explaining everything so you know exactly what is going on. Dr. Lee gave my husband an ortho treatment and she made sure he was 100% happy with his results and continued the treatment until he was satisfied with his smile. Thank you so much Dr. Lee for giving him the confident smile that he now proudly uses in every photo! This office has a very comfortable feel to it and all the staff are very nice. My hygienist gives me the best cleaning every time! I've even moved my 13 year old here because they do such a great job!

Great staff and dentist! They're upfront with the services and the charges that will be expected…read morefrom the patient.

Dr. Jake Banks and staff are so professional. Office is clean, modern & calming!…read more Best dentist in Reno/Sparks!Dr. Jake Banks is SO knowledgeable and thorough, and the staff is wonderful. A 5-star experience every time!

I absolutely love Dr. Banks DDS office. I've had lots of dental work done over the years and have…read morenever gone to such a knowledgeable and kind dentist. I love that he can "print" a cap in his office. No second visit for a root canal. All his staff are great! So kind and compassionate. I had my teeth cleaned today and the hygienist (Sarah) took her time and did a great job! My teeth are wonderfully clean!! I've been going to his office for about 4 years now... and I realized that I never reviewed them! So I wanted to make sure I did it today!! If you're looking for a dentist... he a great one!!

Crazy day at work today and I missed my appointment for a routine cleaning!…read moreRealized at appointment time I had forgotten it so called right away to see if I was able to still come or have to reschedule. I had to leave a voicemail so headed to Sparks hopeful I could get in. I got a call back within ten minutes and was told they would check with my hygienist Faith if it was a possibility and call me back. Yay I was called again and told to come in! Faith switched a patient who came in early with me and was able to take care of me, thank you for the flexibility and I promise I won't miss my next appointment! :)

My wife went in to have a broken tooth removed it has been a tooth she has had worked on a few…read moretimes and always ends up hurting again so she went to Champagne family dental in hopes they would just remove it so there was no more problems. They turned a simple extraction into a full session with pictures and said they wouldn't remove it but were more than wiling to try to fix it ( of course that meant more money and something she has had done before without it working correctly). But my wife refused so they sent here home in pain and referred her to a surgeon who is trying to verify if they will even help her because of the insurance I have. The original appointment was on Wednesday the 22 of April now it's the 3rd of May and she is still in a lot of pain with no hope in sight yet.

BEST dental experience, bar none. A friend of mine had recommended them after the decision to leave…read moreour prior dentistry practice. First can we just talk about how great this location is, close to midtown, middle of everything, still ample parking. Looked to be a former residential residence, the building has so much character. Upon arrival I was greeted and not too long after they sat me down and started the process. They offered a neck pillow for comfort, tv overhead with earphones if you'd like. Incredibly friendly and helpful throughout without the awkward chatter many of us are accustom too in the chair- you know the continuation of questions while they are taking care of your visit for an in and out, in and out (the instruments) type of experience. The hygienist was fantastic and walked me through some things prior to the dentist arrival. Post this, the visit was great, I shared what I hoped to accomplish in upcoming visits, etc and they were not only incredible professionally but so personable and helpful! They laid out a plan and pricing up front, no hidden costs and were helpful with the scheduling even with it being so close to the holidays! Actually looking forward to coming in for further visits and absolutely recommend for your general dentist needs to cosmetic and beyond!

I had been going to them for YEARS. I have such mixed feelings. Love the dental staff and Dr H, I…read moreeven made a few knit hats for their babies. And what I'm very disappointed in is the billing. They stopped taking my insurance and I have a secondary insurance to cover costs. They told me that they could bill the secondary after the primary insurance decided what they would cover. The office manager never billed my secondary, she would constantly call and text to get me to pay the difference. After three visits of "you owe us money" because they didn't bill my secondary, I was done. Cindy is very rude and snooty. She even told my husband that I still owed them $130 from a "really long time ago" when it's actually on $37. Even the voicemail saying "we've waited a long time for this" is outrageous to me. You didn't bill my insurance, you tried to get money out of ME instead.

I can always count on Sierra Smiles to take good care of me and my teeth…read more Excellent service, and always so warm and welcoming.

I cannot say enough good things about this practice. The entire staff delivers excellent service…read more Dr. McShosh is simply the best!

I had questions about what the rates would be after availing of a dental plan and while I was…read moreexplaining, the receptionist hung up on me by SLAMMING THE PHONE DOWN. Incredibly rude. Don't bother with this at all. Get your dental care done elsewhere.

This was a great dentist appointment experience. There was top tech x-ray imaging for your teeth…read more They gave me an exam and a cleaning. The dentist and hygienist were nice and answered my questions. The office is welcoming and not at all scary. Just don't come late to your appointment after like 7-10 minutes they will reschedule your appointment and you won't be seen at your original time. Understandable so, their schedule will be pushed back to be late for the others that come after you otherwise. I would recommend making this office your new dentist home.

Moving to Nevada, I thought I found a dentist because of the reviews. I wanted to have a teeth…read morecleaning. I was so surprised that I could not schedule a teeth cleaning, and that I HAD to schedule an exam and X-rays BEFORE I can make an appointment for Teeth Cleaning!. The appointment span between the two appointments is about three weeks! I will not be going to there as who has time for this?

I have lived in 4 different states and have had around 10 dentists (I know, it's a lot). Doctor…read moreHong is the first dentist I've trusted wholeheartedly and I will be her loyal patient forever. I highly recommend her. I have had several cavities that she has been monitoring for more than 5 years, and only one of them has gotten worse and required fixing. Every other dentist I've had in the past would tell me to immediately fix my cavities (even little ones barely visible to the naked eye, if at all) and then charge me thousands of dollars. Doctor Hong taught me that good dental care can in fact inhibit the growth of existing cavities. This has proven true --- only one of the cavities I have had has gotten worse in the past several years. Why has no other dentist given me this sound advice? Instead, the other dentists have charged me thousands and thousands (and thousands) of dollars to give me fillings and fix cavities that did not need to be fixed in the first place. Doctor Hong and her staff do a fantastic job. She is very thorough, careful, and above all, trustworthy.

Amazing all around. Friendly staff, excellent dr, beautiful office. Always get appointments when we…read moreneed them.

I am more than disappointed to have to write this review, unfortunately, I have experienced a…read moreneglect in the customer service from the office. The recent process of dental work that I have had recently has left me looking for another dental office. During my visit in September 2025, I was informed that my bridge was 'failing' and in addition I had a cavity underneath a crown, and in addition to that, an adjacent tooth had to be removed. To me, as a lay person, this sounded like a tremendous amount of work and cost. I felt the office manager or Cercek should have sat down with me and gone over various options. However, I was only given a referral to an oral surgeon for implants. Implants did not seem to be a good option for me after having an appointment with the referral dentist. Aside from the exorbitant cost, the x-ray showed that I would need a 'sinus uplift'. The oral surgeon did not even bother to discuss the fact that I have periodontal disease and how that can sometimes complicate issues and even having the implants 'fail'! On my own, I researched other options such as a partial denture. I was very disappointed that no information or options were given to me by the office. I, again, had to research on my own what would potentially be my reimbursement from the insurance company because Cercek is out of network. I only had $825 left for 2025. In 2026, the maximum reimbursement would be $1,500. Because I did the research, I decided to split the dental work that needed to be done over December 2025 and January 2026. I made an appointment for December 17, 2025 and another for the partial on January 14, 2026 shortly after the September visit. I later found out (at the 17th appointment) that a minimum of 6 weeks is required for healing. From the 17th of 2025 to the 14th 2026 is only 4 weeks! My appointment was moved up one week to the 10th of December, but even still that is not 6 weeks! From my researching, yet again, I found out that healing can take up to 3 months. The fact that the office didn't take the time to help me in scheduling is a gross neglect! Back in 2011 I had the adjacent tooth pulled, the oral surgeon packed the gum with cadaver bone and put in a couple of stiches. The tooth that Cercek pulled had bone loss, and I even asked if there would be bone filled in, and the answer was no with no explanation. No stiches either. Why would I go in for a measurement for a partial denture when my gums/mouth are not completely healed. That makes no sense. So, I called to cancel my appointment for the 14th and to relay these complaints to your office manager. I was told she was in a meeting. Did not receive a call back, so called again and was asked if I could be put on a 'brief hold', which I did. 10 minutes after being on hold, I hung up. Called back yet again and was asked 'what is a good time that the office manager could call you back.' Very, very poor customer service. And this is not even the whole story, but that would require a very very lengthy review.

Dr Isaiah, did a great job with my dentures and helped my mom with crowns…read more I highly would suggest this doctor! Tetiana

They have the worst manners and are so rude to you make you feel very uncomfortable and make you…read morefeel as if you're not being heard. Dentist was all right. He listened briefly didn't even handle the reason for my teeth hurting. He just gave me a very generic because you are pregnant thing which sucks. Also, for some reason with them, my insurance did not cover deep cleaning, and they were trying to charge me an arm and a leg but when I went somewhere else it was covered. I feel like they're pretty sketchy. I would not recommend them to anyone. Again, staff is so rude and unprofessional