Bought my kitchen appliances, new queen bed and frame and was treated very well and have gone back…read moreand purchased a dresser. The service was great, had small dent in one appliance and was replaced within a reasonable time since it was Christmas.Ray took very good care of me and am 100% satisfied with my products and am in love with my samsung fridge and jenn air stove but am 110%satisfied with the customer service I received! Thanks Lynn and everyone else who helped me!

From the owner: Founded in 1976 in British Columbia, City Furniture started as a single family-run store with a…read moremission to provide high-quality home furnishings at competitive prices. Over the years, the company expanded its presence across Western Canada, growing into a trusted name for furniture, appliances, mattresses, and home décor.

I was BEYOND impressed with the products and service. What…read morestood out was the service from David Stott. David is a knowledgeable salesperson who provides best advice for his clients. David showed me the models of dishwashers that would suit my needs and wishes. He went out of his way to ensure all my questions were answered and my decision was the best one for me. David Stott then went over the process for the installation and extended warranty. The value and service for my purchase from Trail Appliances is the reason I chose them. A very big thank you to David Stott. I can into the store stressed needing a new dishwasher and left with a big smile and confidence that I was well served.

I was advised that Frigidaire would be handling this issue as quickly as possible, however I have…read morestill not heard from anyone and we have been living with constant beeping since May 29, 2026. The refrigerator alarm continues to sound every few seconds, day and night. This situation has become unacceptable. Given that one of the identical refrigerators purchased in the same order has already required replacement, that a technician was unable to repair this unit, that the replacement part has a minimum four-week wait, and that there is no certainty the part will resolve the issue, I am requesting that this refrigerator be replaced rather than repaired. We purchased five appliances through Trail Appliances and expected a much better experience than repeated defects and extended delays on two brand-new refrigerators. Please let me know by return email what steps are being taken to replace this unit.

I ordered a mattress online, along with a sectional, dining table and chairs and headboard set…read more The mattress is horrible, you can actually feel the springs/coils in your back and when you move can hear something moving inside?! The worst 'brand new' mattress ever. Called to complain after weeks of sleepless nights and had to take 10 photos of it and submit it to manufacturer to approve. It finally was, and when I went into The Brick in Kelowna to pick out a new mattress, was informed by sale person that the original one I bought is meant for a child, I'm in my sixties?! Its now been over 3 weeks and still no new mattress:( delivery has been delayed/postponed 3 times now and I'm fed up, as have stripped my bed three times expecting the delivery of new mattress and pick up of original one...the Brick has my money and I have nothing Worst customer service EVER!!

I've given this store a few chances in the past few years, but every time am disappointed…read more Extremely aggressive, tactless commission sales staff literally will not let you browse the store without following you around. They do not listen to what you're actually looking for and make it exhausting to shop there. There will be one or two decent deals for most things, but a lot of their stuff is priced pretty high. Not a bad thing, but they don't offer anything any different/better to any other store, so I don't see much value in what this store sells. If you want to spend a lot, why not go to a store that had better style? The main problem at this store is their company culture. Not much you can do about that. With so much competition in this business, there's no advantage offered by this company.

Really great sales guy. Delivery was seamless right to my room and set up…read more We purchased a sofa bed with a memory foam mattress and matching love seat. Very comfortable.

My daughter bought a sofa & chair. The chair had 2 broken feet and the back of chair is caved in…read more She's called many times and I visited them & the guy said he would order a new one on Monday & call my daughter. To-date (a week later) he has not called her or picked up the phone. Will be visiting them again. Very poor service or really caring at all.

Went in here to find something but they didn't have it. The store is jammed full of everything. It…read morewas also crowded so I got out of there as fast as I could. They didn't even have what I needed.

While much has changed in the computer department over the past few years I can always rely on…read morereally helpful, friendly and knowledgeable staff when I'm looking for tech stuff.

Apathetic lazy cashier in the garden at the Kelowna store. Knows nothing, can't get tape for the…read moreprinter and can barely ring in the items! Whomever hired and trained her should be fired . Rona has no concept of customer service and the plant dept is the worst. We are trying to buy Canadian but they really make it hard.

Picked out some cement slabs and asked the guy there if he could please get the fork lift and load…read morethe pallet 2200 lbs. he said you have to pay first which is fine I ran in and paid 5 minutes , came back out with the slip and he said his shift was over and wouldn't load. It would have taken him 3 minutes. He had spent the whole time we were there chatting up a co worker girl,not working at all. I had to go in and find an operator.

terrible customer service after the sale. If issues arise they are unresponsive and unwilling…read moreresolve. 6 weeks with no response. I recently bought a fridge Floor model. I requested the door be reversed and paid for the service. The door was not reversed and the required hardware was missing. door handles also missing. contacted the sales rep 5 times then emailed customer service. There response was to email the sales rep that is ignoring the problem. there are better options in town.

Avoid at all costs. Have never dealt with a more incompetent group of people, promised 5 day…read moredelivery. After numerous calls it's now 10 days later and told to call back in another week. Better to pay a bit more and get decent customer service!!!!!!

My wife and I were looking for new phones, our old provider was so incredibly lacking in service…read more So we went looking for a deal. We went to the Source at the mall, the service was outstanding. Rory and Eli went above and beyond to make our experience amazing. They made sure we received a better deal than we had seen before. It was worth the time we spent at the source! I will go back! I will return to a place where the staff goes above and beyond.