My wedding experience would have been far more joyful if we had a more engaged, caring & professional planner. Andi deeply misrepresented herself to us. At the beginning, she conveyed a sense of trust, expertise & support. Once she received her large upfront deposit, Andi's attitude completely flipped. Straight through to the end of our wedding weekend, Andi was condescending, unhelpful & dismissive. We feel manipulated as we were led to believe that she had a sense of competence & work ethic..two qualities that never materialized. A fee that Andi charges demands exemplary service & support, none of which we received. We waited throughout the 1.5 year planning process for the magic to kick in that we were promised, but it never did. This was evidenced by the many issues we experienced, but below are some of the worst.
- Andi forgot to give the vows to our volunteer officiant (bride was aggressively told by Andi it "had already been handled" on the way to the ceremony) causing an awkward delay in the ceremony & ruining the moment for bride and groom. Andi deflected all blame & did not take responsibility. This was unforgivable, ruining a once in a lifetime moment
- Unprepared / Lack of Detail / Poor Execution / No Accountability: Standing microphone was missing from our ceremony set up leaving our readers with no microphone adding to a chaotic ceremony. We also went to the cost of producing custom signs for our ceremony - one was displayed poorly & the other was completely forgotten by Andi to place. She also forgot our custom napkins we had created during our cocktail hour & then deceptively pretended they were out. Andi forgot to have our reception flowers placed for our Sunday brunch (really the only task she had for that day). Just a few examples showing impactful details that she completely missed.
- Consistently missing in action: Andi missed important cues all night at our reception. Namely for the cake cut (where there was no knife) & bouquet toss (where there was no bouquet, resulting in one of our guests taking it upon herself to find a bridesmaid bouquet & save that moment)
- Andi reluctantly referred us to an inadequate Miami alterations place. Her vendor referral destroyed my Monique Lhuillier dress & after paying them $1000 to give it back to me I had to take it to NYC to have it fixed urgently 3 weeks before the wedding. Andi never checked in with me on this, never asked how things were going or ensured we were taken care of by her recommended vendor. Again exemplifying that she does not care for her clients & their experiences
- Day before our guests arrived, Andi delivered our welcome bags with unacceptable presentation. When confronted with our disappointment, all Andi said was "sorry to hear that" & no further assistance was offered leaving the bride & MOB to redo all of it
- Andi did not appear to double check anything before sending. There were always mistakes or important details missing. When we made corrections, Andi appeared annoyed that we were making too many changes but all we were doing was correcting the lazy work being put forth. Never asked to have a conversation with us to review anything including our banquet event order, leaving us to make multiple rounds of edits by ourselves in the 2 weeks leading up to event
- Anytime we set up calls to review details, we received the minimum time with her. Reluctant 2 minute calls with no interest in details or developing ideas
- Never presented options and it is always one $$$$ option only. If we ever asked her to go back & look at more options, we would never hear anything else & have to do things ourselves. No enthusiasm or interest in any of the process
- Not an advocate for client & quick to say no to all requests that are outside of her purview. Although the vendors we hired were good, she didn't pay attention to what was going on with them & put all responsibility on them so she wouldnt have to do any work. In fact, any time that we inquired about important details relating to our event, we were met with aggressive arrogance & told repeatedly "I have it under control. You're covered." Sadly that was not the case at all
- Interestingly, Andi never reached out after our wedding day. In fact, Andi has not communicated with the MOB since our wedding night. Once again, this underlines the lack of service & professionalism of Andi.
If you want a planner with a basic cookie cutter 'wedding in a box' type event with no creativity, or if you want to carry the weight of managing and communicating to your vendors directly with no support, input, ideas or suggestions from your planner, Andi Soirees is right for you.
If you are looking for support, fun & joy, creativity or custom experiences, hire elsewhere. We can only surmise by her actions & attitude that she doesn't have a deep commitment to pleasing clients & delivering exceptional service. Ultimately, Andi left a lasting negative impact on a once in a lifetime event. read more
