"What a difference a day made" the famous song said. If I was to become a famous singer and do a cover version of this song I would change the lyrics to "what a difference good customer service made."
Good customer service can put a spring in the step of an otherwise drab day. Nothing cheers you up like being faced with a complete stranger who goes over and above their job requirements to be kind and helpful, simply because they want to make your day that bit easier.
I was on the receiving end of such service last week, when I visited the post office on St Vincent Street to send a hideously stressful parcel of very important documents halfway across the world by parcel force priority.
I was served by a man called Colin who was helpful and knowledgeable way beyond the call of duty, even though it was near closing time on a Friday. He made the situation much less stressful as a result.
So Colin, I wish to thank you for taking pride in your job. Not being able to post my parcel, or doing it incorrectly, would have resulted in disastrous consequences. You can go to bed at night knowing you really have made a difference. read more