Crossroads Apartments is a beautiful place to live, the management staff is very friendly and…read moreaccommodating.

Although the rats, mice, cockroaches, and lizards that infiltrated the apartment incessantly were…read moredistressing, regardless of numerous visits by "pest control" who "filled holes" and left glue traps, Crossroads Apartments and 1st Lake Properties continued to disappoint well after move-out. The shabby and dated condition of the apartment, the exceptionally poor carpentry, and the trash and cigarette butt littered parking lots and stairwells can be overlooked, but I became apoplectic when my deposit refund was not only late but reduced by $622.75 for carpet replacement, blind replacement, "Dep Forfeitures", and photo documentation. My lease ended on August 10th, 2019, I am entitled to a refund or a notice of withholding with an itemized list within 30 days per The Rent Deposit Return Act, La. R. S. 9:3251. My check was dated September 20th, 2019 and the postage stamp shows it was mailed on the 26th of September, 2019. I assumed they would wait the entire 30 days to send it, but as the 30th day came and went, the office was contacted and they stated it had been sent on the 13th. Therefore, 1st Lake Properties did not withhold their legal responsibilities, which there are monetary penalties for, but also has questionable business ethics. Furthermore, when I moved in, the apartment had black stains in the carpet, that I removed myself, which leads me to question the legitimacy of this 504.89 dollar deduction. I literally left the carpet cleaner than it was when I moved in. The blinds, of shanty quality and with already broken pieces, fell from the bedroom window due to poor installation several times during my lease, which did cause some additional pieces to break, rendering that deduction as reasonable. I am unable to discern what exactly "Dep Forfeitures" are, but they amount to 100 dollars. Photo documentation, at $5, is peculiar, since most photos are stored digitally (like my photo documentation) and prints at Walgreens start around 23 cents. More on the property and community itself. Door knobs fall off, paint chips from the walls, the bathrooms have no ventilation and are of poor quality, the pantry door cannot stay on its track, I had to ask for a window screen (the one provided to me did not fit the window correctly, leaving a gap, and since there was already a pest problem, my window could not be left open), there was a large gap beneath the front door (again, critters could mosey in and out at any time) that I had to deal with myself, the doors inside the apartment cannot be closed all the way, the noise from I-10 is a nuisance, other tenants are oblivious to the fact there are others around them, and the air conditioning is terrible as it froze up unremittingly and is older than Medusa. The maintenance workers seem hardworking and clean up the trashed parking lots the best they can. Most office employees are subpar and I only ever had pleasant experiences with one of them. Finally, they wanted to increase the rent if I began a new lease, which I found to be both a laughable and money hungry move. Attached photos include the condition of the carpets and blinds before and after move-in, the gap beneath the door, the pest problem, and my dated documents. The images that have red circles are from move-in day. TL;DR Avoid Crossroads apartments and 1st Lake Properties due to the dreadful property itself and questionable business ethics.

Moved in two years ago and it started out really good. Recently there has been a change in…read moremanagement and it has been problematic since. Dumpsters are constantly overloaded with garbage spilling out of them. Trash is all over the stairwells. Neighbors are grilling in the parking lot. It took two weeks for my maintenance requests to be completed as they stated they were not staffed. The complex is filthy. They stated that I changed my locks that were in fact never changed. Upon me calling the office Emily was very dismissive and rude.

I lived at Bella Ridge North for four years. Overall, I think property management did a great job…read moreat maintaining the apartments and buildings themselves clean and well-kept, including the common areas (pool, gym, walking areas, etc.) Any minor issues were resolved quickly and the ladies in the leasing office were polite and responsive. The apartments themselves were large and spacious. With that being said, over the past year there were definitely changes in who was coming and going/leasing the apartments. Noticeable differences in a higher police presence (I saw cop cars within the property gates four of five times in the six months up to leaving), random people walking around, being let in the gate who clearly did not live there, parking spots being taken by non-residents etc. Unfortunately my husband's car was stolen right from outside the apartment, on the top floor of the parking garage and several of our neighbors cars were broken into over an extended period of time. While, understandably not First Lake's fault directly, I feel like better measures could have been taken to provide a safer and more secure atmosphere, up to and including, cameras on every floor of the garage (not just where you enter) and better measures on securing the property for non-residents. When addressing the issue with corporate leadership the attitude was dismissive and very much "Not our problem" instead of "Hey, you've been a valued resident for x amount of years, we care about your business, these are the measures we are taking to improve". We had to follow-up several times not only with corporate but also with the "courtesy officer" on site, who I don't even know is a real person because he or she never reached out or contacted police. This is less about physical property and more about the attitude of the business/management and caring about resident safety. If people will steal in that close of proximity so brazenly it will probably escalate shortly into apartment break-ins. Overall, they have some major safety issues to work through.

Scummy business practices, Deplorable application process; completely mismanaged experience. Leslie…read moreKimble, the overly bubbly clueless leasing agent is scattered brained and lacking the appropriate information to give serious prospective tenants transparency and ease of process. Bellawood has dozens of apartments vacant listed online for weeks. I was initially rushed to apply under the soft threat of "they may be gone if you wait!You should apply ASAP" Standard sales tactic. I watched the price plummet $50+ dollars in the weeks each unit stay unrented. Then when I went to apply for 9/2 move in date it was arbitrarily changed to 10/3 move in. When I asked Leslie why it was moved I got a bright shiny "Well, I don't know!" she deals in syrupy faux polite "I don't know"s. When I spoke to the manager Sydney about this, she explained it calmly and logically offering a closing comment of "there's no way Leslie would have known why" So, leasing agents don't have proper information to give to prospective tenants? WHY? Ridiculously juvenile antics and word salads from half baked brains. Total Confusion, chaos and mismanagement when there are tons of other properties in the area. All of the women there are surface southern "nice" but social politeness doesn't supersede intelligence and professionalism. I contacted Tonti Properties and filed a complaint against Bella Wood. To add more confusion, Tonti Properties is different than the corporate entity Tonti, which owns a large amount of SE Louisiana apartment complexes. Additionally, there is another business name that appears when applying after being debited for app fee: Creekwood Elmwood, LLC. So it's a bunch of scam companies triangulating their schemes with haphazard, sloppy tactics. Seems like a scam. Happy to be looking elsewhere and away from this nightmare of stupidity. I can't imagine having to deal with these type of people on a regular basis in a place you want to call home! These apartments will stay unrented. Enjoy Hurricane Season!

There are no light fixtures or fans in the bedroom. You must buy lamps to provide lighting. Water…read morewas coming up from the flooring and was never provided a clear answer as to why. You will incur a whole bunch of fees upon moving out and they are never accountable for the problems they have caused.

I would strongly suggest against living here if you are a young female. I lived here for a year and…read moreof course expected to not get my deposit back after reading reviews and also knowing how these big rental corporations work. I had a friend who worked as a property manager for 1st lake who told me that the less deposits back the bigger the bonus for the property manager at the end of the year so they will do everything in their power to keep it. This is factual information I was told directly from someone who works there. They tried to pull one over on me claiming that there are stains in the carpet and they have to replace it, so they are taking my entire deposit. I will be fighting this in small claims court. They don't know how I am and who I know. I am in grad school for this stuff infact. Another very creepy and unsettling note was, I lived at Magnolia Creeks in Harahan and AT LEAST. 3 times had the maintenance guy "accidentally come into my apartment, once while I was half naked. Literally not just knocked on the door, this guy had keys in my door, coming in.. How do I know it was no coincidence? This is a huge property, if you know anything about the creeks, it's massive. I had a best friend there, and I asked a few neighbors if this had ever happened to them and they said no. This guy is the ultimate creepster. Always saying he made a mistake in coming to my apartment, On the third floor... seemed very weird to me. One time he even goes "oh I'm sorry baby, I came to the wrong place." Yeah, no crap. This is the third time you did this.. I kept reporting it to the management and they would apologize. Stay away from the creeks if you are a young female living alone!!!!!

Magnolia Creek apartments are around everything. I love that it's close to the Elmwood Plaza, AMC…read moretheater, the 10, and a small mini mall. The grounds and the staff here are great too. The greenery of the grounds are awesome too. I love the fireplace in my apartment... even though I will probably never use it. The closets are huge and the bathrooms are good sizes with enough vanity space.

If you're looking for a company that truly values and supports its employees, this is not the place…read morefor you. I began working here as an Assistant Manager, coming in with a strong background in real estate and a proven track record of success. Unfortunately, from my very first day, the experience was disappointing. I was essentially thrown into the role without proper training, and it quickly became clear that some team members were not interested in setting me up for success. My manager, Dwanda Jones, chose to gossip about other employees -- including her own RVP, Brittney -- instead of focusing on training or team development. This created a toxic and unprofessional environment from the start. Despite that, I remained passionate about my work and took initiative, often being the only one on-site ensuring operations ran smoothly. When I brought issues and updates to my manager's attention, she did nothing to address them. Later, when her RVP visited and called her out for poor performance, she shifted the blame onto me, even though I had consistently tried to communicate and ask for guidance. I requested additional help learning their new system multiple times, but instead of support, I was told not to seek assistance elsewhere -- and the promised help never came. Overall, this has been the most unprofessional and disappointing company I have ever worked for.

Great apartments, I've been living in Windmill Creek South for 3 years. Ms.D"s the best property…read moremanager that has been over the complex since I've been living here.

i lived in Breakers for 7 years. so quiet and peaceful. Neighbors are respectful. The property…read moremanager is so kind. I never had an issue that wasn't addressed quickly. I am sad to leave to say the least. A wonderful place to live close by the city, 1-10 and West Esplande.

My husband and I just moved here from California and have been living here for three weeks and we…read moreare very impressed with the apartment, the neighbors, the management, the quietness of the area, the convenience to the freeway for my husband to get to work. The grounds are kept neat and clean and easy access to walk on the levee for exercise. The area is very well lit. It is well worth the money.

‼ DO NOT MOVE HERE ‼ WORTH READING BEFORE LEASING‼…read more This has been the worst living experience! I've been a resident at Lost Bayou since April 2021, and have had issues with my apartment from the very beginning. They started small in comparison; not cleaned before move in, broken dishwasher, trouble opening front door. Then grew; lease renewed without notice, hot water stopped working, bathroom door stopped closing, etc. But this last issue was the LAST straw! I've been forced out of my apartment since November 20th, 2022, due to a leak in the bathroom. I called the number they have attached to Google, and was redirected at least 4 times before finally reaching their emergency operator. She told me she would contact maintenance and give me an update, which I never received. When I went back to check the apartment the following day (Nov 21st) nothing had been fixed. I went straight to Lost Bayou's leasing office and spoke with Ms. Jeannie ( who was there from Frenchman's Creek Apartments ) and informed her of what was going on. I also expressed my concerns about not feeling safe to stay in the apartment, but was told it was still inhabitable since the ceiling hadn't fallen yet. Despite the vent leaking over the toilet, soaking wet floor, stench, not knowing if/when the ceiling would fall, and water spots also appearing in the bedroom. I reiterated that I did not feel safe or comfortable staying in the apartment, and would continue staying with a family member until repairs were complete. Ms. Jeannie told me that she would have roofers assess & repair the roof, followed by sheetrock repair, and give me an update. I received a voicemail from Ms. Vicky on November 23rd, right before closing, claiming that the roof had been repaired and the sheetrock was scheduled to be repaired the following Monday (Nov. 28th). The office was closed by the time I received the voicemail and on Thanksgiving. I called back on Nov. 25th for an update and to see if the sheetrock could be rescheduled to an earlier date. No answer. I called again Nov. 26th, still no answer. That night, after work, I stopped to check the apartment myself. Not only had there not been any repairs, the ceiling had now caved in/fallen and the floor was still drenched in water! I contacted the emergency operator the following morning, and was told that maintenance would be sent. When I arrived back to my apartment on the 28th for an update, once again nothing had been repaired. I went to the office to speak to someone but no one was there. A nearby employee directed me to Frenchmen's Creek, where I spoke with Ms. Jeannie. I told her how the damage had worsened since we first spoke on the 21st, and there seemed to be no urgency or compassion towards my situation. At this point I had been out of my apartment for a week, with no estimate of when I'd be able to return, and rent was due in 3days. I was never offered prorated rent, or any other accommodation(s). When I requested to be moved to another apartment, she said she would reach out to her regional manager and give me an update (never received). When I called Lost Bayou the following morning (Nov. 29th 10:02am) for an update, Ms. Vicky answered. She was not aware of anything Ms. Jeannie and I discussed, but said she would reach out to her and let me know what the regional manager had decided. She also said that roofers would be sent out again and she'd call me with an update (never received). When I arrived to the office that evening (4:35pm) for an update, the roofers had just been sent & Ms. Vicky was just then sending someone inside the apartment to pick up the debris that had been left for days. Her excuse was their lack of personnel. When asked what Ms. Jeannie said about me being moved to another apartment, she said that she hadn't spoken with her. I expressed my concerns again about having to pay rent for an uninhabitable apartment; due to not being able to use the toilet, shower, or tub. I was told that it was my choice not to stay there, and I could take the option to not pay rent & face a judge. At this point, my only option was early lease termination. Which meant I'd be paying the end of November, December, and January's rent ($2,138+) for an apartment I couldn't even live in! Of course the "accommodations" came once I turned in my early termination notice (Nov. 30th) and began packing my apartment. The ceiling was FINALLY removed on December 2nd. On December 5th, I was called to tour another apartment; which was unfinished and drenched in cigarette stench & God knows what else. I haven't heard anything from management since then and the bathroom hasn't been touched since the 2nd; I'm glad I got out of this hell hole when I did. It's unfortunate that I had to pay for management's negligence and incompetence, currently seeking representation, but hopefully by reading this you will not go through the same!

Where do I even begin to start with this review there's just so much wrong in this place so it's…read moregonna be a long review! So to start this place wasn't so bad when Jessica was in the office she would get everything done quickly and professionally, whoever is in the office now is terrible and incompetent!!! We've called MULTIPLE times about roaches and gnats and they STILL haven't done anything!!! Also there were RATS here as well a few months back, this apartment is truly disgusting and outdated, they also went up on the rent at the beginning of covid for these shitty apartments, we had plans to move once our lease was up but unfortunately with the pandemic that didn't end up happening so now we're stuck here until the lease is up next year and it's miserable. ALSO our toilet wasn't flushing and we again called multiple times and the lady in the office literally told us it was a city problem so we suffered with this issue for over a month and called again to get any update on the city plumbing issue and she FINALLY sent a plumber out and he fixed the issue is less than 10 minutes so why did she never send a plumber to begin with???? this lady in the office lied to us and made us have toilet that barely flushed for over a month...there's also a rehab center on Wabash street and sketchy people are always hanging around and throwing trash and their plate lunches everywhere, maybe that's why there's so many's BUGS AND RATS!! Ugh please save your money and pick anywhere else but here if you're looking to move.

Pros: The management staff are nice, and maintenance comes…read moreusually within 2 days and does their best to fix the issue. There are people who tend to the greenery and maintain the greenery to look nice. Cons: All equipment in the apartment is old, this includes AC, washing machine, dryer and kitchen stove. When it gets to 90F and above the AC cannot keep up and your room temp will be in the high 80s.They recommend your thermostat be set between 75 to 78, which is just ridiculous in Louisiana. Your AC bill gets extremely high during the summer as the AC is old and inefficient. Every month you have to go to management to get a filter for your AC. There is a gate, but it works 3 months out of the year. Finally, there is a problem with crows cawing right outside your window between 5am-7am. It is LOUD enough to wake you up every morning. To quote their response "Unfortunately, we do not have bird deterrents, and we do not offer such measures as part of our building management services. That said, we encourage you to explore temporary, non-invasive solutions that may help minimize the noise within your unit." Therefore, if you don't enjoy having your sleep disrupted in the early hours of 5am-7am I do not recommend staying here. Apart from the 2 treadmills, the equipment in the gym is all extremely old or broken. There is no AC in the gym. When you walk in you can immediately feel the air is stagnant there is NO air circulation. Extremely disappointing as we are paying more because of their gym but the gym is awful.

We love living at Citrus Creek East. The office staff is nice and maintenance is very effective.read more