Barry's Burlingame was one of the worst first-time gym experiences I've had. (And that's saying…read moresomething since I recently tried 7 gyms in the Burlingame/ San Mateo / Millbrea areas). I showed up 5 minutes early and instead of focusing on onboarding or safety, the staff prioritized forcing me to create a marketing account and hand over my email before class. Nobody asked about **my knee pain** or offered workout modifications like Basecamp or Burlingame Fitness did. I was thrown into a dark room mid-class with no idea where my station was, what weights to use, or even how to start(!) the treadmill, while the oversized class made it impossible for the instructor to notice I was struggling. I had to stop multiple times just to change weights and restart. Change and restart. In the end, I lost the class credit and time. The whole experience felt like corporate lead-generation and profit mattered far more at Barry's than the safety and success of new members.

I've been incredibly happy to join the Basecamp community. Their 30 days for $60 deal is what got…read moreme in the door, but after those 30 days, I wasn't ready to quit! The workouts are varied and challenging. Each day of the week is dedicated to a different part of the body (legs, upper body, core, etc.). The coaches are motivating and great at both correcting form and offering variations for moves that may be difficult for people with knee or other issues. Shout out to Coach Euni! Her classes are always the most intense and leave me feeling spent in the best possible way! The front desk staff are incredibly friendly and make an effort to learn your name so they can greet everyone personally. Great gym! Highly recommend!!

Jackie at Criminal Fitness is hands down the best instructor I've had. I've taken five of her…read moreclasses so far, and every single one has pushed me way outside my comfort zone--in the best way possible. Her workouts are seriously tough, but Jackie keeps the energy high and motivates you to keep going even when you think you can't. She's great at encouraging everyone in the room while still making the class feel challenging and rewarding. I leave every session exhausted but feeling stronger and proud of what I accomplished.

I LOVE criminal fitness! I've been going a couple times now & got their membership recently. It is…read moreLagree, megareformer Pilates studio. It is slower than regular reformers and IMO harder! Theres only 12 machines, and theres one teacher machine in the middle that's elevated so everyone can see. This studio is clean, has great equipment, and the design is so cool (cool lighting)! The toilets in the bathroom are also heated. I love Lorene (main teacher), Riss, and Rich! They are very knowledgeable! I love the energy and community here too. Thanks for kicking my butt every class :)

As a lifelong athlete, I found Burlingame Fitness to have an inc array of fitness options and…read moreequipment. The setting and personal vibes are first class. I highly recommend the gym and trainers (shout out to Brandon!)

Best fitness training I've had in decades of memberships. I'm impressed in every session by the…read morelevel of expertise and professionalism across the training staff, the warm and uplifting atmosphere, and the beautiful indoor-outdoor design of the training spaces. Owners Phil and Liz have created a very supportive community of coaches and clients, people at every age and stage of development. The group classes are exceptional and a great way explore the fantastic resources at Burlingame Fitness.

A friend referred me to this gym and I'm so glad that they did! As someone who works out, but still…read moregets intimidated by weights, this place feels like a breathe of fresh air. First off, parking. Huge win. It's super easy to get to, which removes one more excuse not to show up. The instructors, Toni and Justin are both incredibly knowledgeable and approachable. No ego, no judgement, just genuinely helpful coaching. The circuit-style workouts are great and honestly so much fun. The classes tend to be on the smaller side, which I personally love because it feels like you're working out with friends. The instructors are always nearby if you need help with equipment, form, or just a quick little confidence boost. This space feels safe and everyone is friendly and welcoming! Bonus: they're on ClassPass. Will definitely be back again! Highly recommend if you want a great workout without the scary gym energy.

Top notch facility + instructors here at JustTone. Both Justin & Toni are well accredited,…read moreknowledgeable owner-operators that care about you & your physical wellbeing. There are so many favorites about these classes: - Variety of exercises - Scheduling; whether you're an early bird or a post-work zombie - Structure of the class (set vs rest periods) - Brand new equipment What I'd love to see more of: - Open gym Love it

I've been a loyal member of this gym since April, but after this horrible experience, I wouldn't…read morerecommend it to anyone. I've been trying to cancel my membership since Thursday, Sept 19th, well before the October payment. I've reached out to the owner through EVERY possible channel--her personal Instagram, the gym's Instagram, and email. I even followed up again on Wednesday, Sept 25th. STILL no response. I've asked her multiple times to just confirm that my membership has been canceled, but she's completely ignored me. Meanwhile, she's active on Instagram promoting the gym but can't take two minutes to respond to a paying member trying to cancel? Just a simple "Your cancellation has been confirmed" It's beyond unprofessional. As a gym owner, communication and customer service should be a priority, yet she's clearly avoiding handling this. What makes it even worse is that the sign-up link says you can cancel, but apparently that's not the case when the owner refuses to acknowledge or confirm anything. I've never dealt with such terrible service. If you're considering joining this gym, I'd highly advise looking elsewhere.

This gym is my second home. The trainers are top-notch. Katelyn is always pushing me to achieve my…read morefitness goals. The ambiance is incredible, creating a motivating space. Being a client since day one, I can confidently say this is the best gym in the Bay Area!

I did the RUN X LIFT: Total Body, Double Burn class and it was a lot of fun. The instructor was…read moreenergetic and had a nice flow through the sets. I like that they have theraguns available for use too which is nice for recovery and the amenities continue to be clean and high quality so I can get in and out clean after a productive workout.

I do not recommend this location due to the extremely poor customer service I received from the…read moremanager, Neijah Cox. On May 26, I purchased a three-class package. All three class reservations were made in person at the studio, not through the app. Today, I arrived for what was supposed to be my third and final class. Upon arrival, Neijah informed me that I was not enrolled in the class. I responded, "That's fine, can you book me into the next class?" Neijah then told me that I had no remaining classes or points on my account and that I would need to purchase additional classes. I explained multiple times that today's class was my third and final class, and I asked her to review my account to verify that I had only attended two classes. After checking, she claimed that her system showed I had cancelled classes, missed classes, and therefore had no remaining classes available. She repeatedly told me that I needed to buy more classes. I explained at least four to six times that I had never cancelled any classes and that I had personally booked today's class at the studio after my previous session. I suggested that either the system or the employee who assisted me may have entered something incorrectly. Unfortunately, it felt as though Neijah was not listening to anything I was saying. Rather than investigating further, she simply continued repeating what the system showed. At no point did she attempt to look deeper into the issue, review the reservation history, determine who helped me make the booking, or otherwise investigate what may have happened. She showed no interest in resolving the situation. What made the experience even more frustrating was that I knew I had not attended a third class, had not cancelled any reservations, and had not even redeemed the complimentary shake that comes with completing the three-class package. None of that seemed to matter. Her response remained the same: "The system says you cancelled classes, had no-shows, and have no classes left. You need to buy more classes." The situation then escalated unnecessarily when she threatened to call the police if I did not leave the premises. At that point, I began recording the interaction to ensure there was an accurate record of what was being said. I asked why I was being told to leave when I was simply trying to explain the situation and seek a resolution. After returning home, I checked my email and discovered what had actually happened. My class was not scheduled for 7:15 a.m. as I believed--it was scheduled for 9:35 a.m. All Neijah needed to do was thoroughly review the reservation details in the system, and she would have seen that the class existed but was scheduled for a different time. Instead, I was subjected to an embarrassing and completely avoidable experience. I printed the email confirmation showing my 9:35 a.m. reservation and returned to the studio to provide proof. When I arrived, Neijah again told me to leave or she would call the police. I left the printed confirmation on the counter and departed. This occurred at approximately 8:30 a.m. Then, at 9:09 a.m., I received an email notifying me that my 9:35 a.m. class had been cancelled. The entire situation was handled terribly from start to finish. A simple review of the reservation details could have resolved everything in minutes. Instead, I was repeatedly told to purchase more classes, treated as though I was at fault, threatened with police involvement, and ultimately denied the customer service and professionalism that should be expected. I have recordings of the interactions because I felt the situation was being misrepresented, and I am currently attempting to contact the owners or someone above Neijah in management to request a refund and formally address how this matter was handled.

Terrible studio with unfriendly customer policies…read more Plenty of other accommodating vibrant pilates studios around- no need for this dingy one.

Tried this place for the first time today and loved it! The workout was amazing and the studio is…read moreincredibly clean and welcoming. Definitely won't be my last time here

I posted a comment a week ago suggesting a extra fan for the Zumba class since the crowd is large…read moreand the dance is energetic, only 1 fan isn't enough. Surprisingly within couple of days, 2 extra fans was been added to the rear of the room. I really appreciate the management react to our comment so effectively. Now we enjoy the cool air during the workout. Thank you.

Too busy, too crowded and overworked. And this location…read moredoes NOT open 24 hrs -- nothing's wrong with this; just want you guys to know it because the others are usually 24/7.