Bought a car from another state. Wasn't sure what I needed to register the car and I didn't want to…read moredeal with the long dmv lines. DMV San Diego made the whole process easy and quick. Highly recommend

Great customer service very helpful getting me a moving pass and they had no lines which was…read moreamazing.

I booked an appointment last month for a 9:40am on Wednesday. I must say DMV has really dialed in…read morethere process to make things flow much smoother. I needed to finally get my REAL ID and address change complete. This was by far the best experience I had at DMW, mainly due to Jill at Window 06. She was friendly, kind, professional and helpful. I can't say the same for the other 3 agents I encountered on the same day. Overall the process went quickly. I was in and out in under 30 minutes which is almost unheard of for my history with DMV. Make an appointment is the way to go. Someone give Jill a raise, she makes the DMV experience less painful!

The line moves relatively well. I overhear the same comments where online you cannot schedule an…read moreappointment; thin because there's only limited spots. Plus when you try to do application online, it recommends you come in-person. I lost my DL. In actuality I was supposed to fill out an application online as a replacement. But I had read that if you have a police incident #, they will waive the fees. Not true. The good news is they have plenty of computers where you can submit your application online while you're there's. The application is only just a few questions. The bad news is they do not give you a wait number until you come back to the line which I think is unfair because you don't get to come right up to the counter to get a number. My experience was turned from bad to great by the staff named Gerardo. He started with a friendly smile and a "good morning" unlike the other two staff that greeted you if you could even call it a "greeting." He turned my experience to a positive one. The process once you actually get started is not bad. I had no appointment and got there at 830a and left after about an hour.

First time coming in to the Normal st. location !…read more Huge shout out to Carlos!!!! The norm of DMV anxiety, did not exist in this location visit. Thank you Carlos for making this process so smooth, welcoming, and helpful. Your customer service was outstanding. Thank you thank you !!!

Everyone here was good to go except Ramos…read more Ramos is the perfect example of why one should study hard in school, marry a confident woman, continue to work out and stray from fatty foods. I was told correctly by one of the nice ladies to go to his window after completing a Smog check on a registration I had already paid. He could not handle that as a government worker that someone would come in with their paperwork and tasks correctly done and go straight to his line. To say he was perturbed is to put it lightly. All is good though I had some E-mails to write and I made a phone call. Went back to Ramos's line after a short wait and proceeded to call him sweetheart the entire time, which enraged him. I don't know the problems Ramos has, but he appears to be one of those people that even the family dog hates. Ramos is a miserable person I hope at least his Wife's boyfriend is nice to the kids and dog, because I know Ramos isn't.

Outstanding service! They went out of their way to help me get the job done even after I offered to…read morecome back another time because of time constraints. Very professional, helpful and amazing staff

The San Ysidro DMV field office looks relatively new! This state-of-the-art facility has a…read moreself-serve kiosk to avoid waiting in line. DMV kiosks are convenient and offer services that are quick and easy. No wait times and open daily! I scheduled an appointment for my daughter to take her behind-the-wheel test at 9 AM. We arrived early at 8:45 AM and were directed to window 8 for early check-in. They checked us in and furthermore instructed us to bring our vehicle around for inspection before heading out to take the driver test. I'm not even exaggerating when I say, we waited an additional 50 MINUTES outside in our vehicle, in the hot blazing sun (no shade) before my daughter was able to take her driver test. I was very disappointed in the lack of organization and communication. At times, it seemed both instructors seemed dazed and confused about who was next in line. Mind you, there were (3) separate vehicle lanes and many people were not made aware of which lane they were designated. In the end, my daughter passed her driving test and is now a licensed driver in the state of California. We are super stoked and very proud of her! I will definitely reconsider coming back to this DMV in the future!

I had a really good experience here! The service I experienced was very friendly and helpful from…read morestart to finish. I'll admit it was my fault and I didn't realize I needed to bring my ID, and I had one of the last appointments of the day. The doors were already closed, so they let me know I wouldn't be able to go back in and out. It was completely understandable though. I ended up coming back the next morning, and it worked out even better. I got there early and was one of the first people to check in at 7:50am. I was in and out in about 11 minutes! Easily one of the fastest DMV experiences I've ever had! I'm not sure how new the QR code system is (I usually try to avoid the DMV and do everything online), but I actually liked it. It shows your place in line and how many people are ahead of you, which made the whole process feel way more organized. All in all, a super smooth experience and way better than what you'd expect from the DMV!

I liked the QR code that was quick but I was G204 I must of…read morewaited for 45 mins then it changed The teller was so nice. But the lady did the test Was rude as the line for photos was long I was done! Waiting for my Real ID

Mohammed assisted me in transferring title over. It was a quick process, no waiting. I will be back…read moreto this specific location. The customer service was fantastic.

Very nervous. Don't like the new test.I have to take my DL after a fail…read more The old test was simple, but when you get use to 1 way, it's hard to change. I don't see a reason for it being changed.

I was here yesterday and waited for a while. However their system went down and they were not able…read moreto do anything. Was a total waste of time. The staff were friendly and did what they could.

I had outstanding customer service experience here Her name is Debbie…read more She always polite respect great attitude tthank you Debbie' you made my day

I wish I would have caught the woman's name, but I had the best interaction with the kindest woman…read moreat the El Cajon DMV on a Friday afternoon (4/11/25) Let me paint a picture, it was Friday around 3pm... the line was wrapped around the door just to check in and this angel of a human at window 12 was nothing short of amazing. I had no idea that getting married before getting my California license many years ago was going to complicate getting my REAL ID, but she worked her magic and made it happen... all with a smile on her face!!! I'm literally kicking myself for not getting her name, but she was the wonderful woman at window 12! I appreciate you and pray God blesses you in every aspect of your life

Filled out everything online, submitted all documents for my son's permit. Waited 2 months and had…read moreto drive 45min away for the soonest appointment. 1) Received a text to click on a link to check in 10 minutes before our appointment time and the link is broken/unusable. 2) Got there and scanned the QR code, expecting to be seen in 15-20ish minutes because we were "Express" (having everything done online ahead of time, and approved, and had an appt time). WAITED OVER AN HOUR. What's the point of "Express" then? 3) I have a screenshot of our online process that says they take electronic copies of proof of residency, printed is not required but is suggested. Finally get called to the windows and the worker says we are REQUIRED to have printed copies. I show her my screenshot and she says, "I need to scan it." I asked her what was the point of submitting the documentation online then? She had no answer, just stared at me. I explained AGAIN and said the DMV website states that proof of residency will be accepted in electronic form, printed ISNT required but is suggested. She stared at us again, long pause, "I need to have the physical paper to scan." I asked again, why don't they have it already if I had to pre-submit it and it was approved. Again, no answer and long stare. 4)I stared back, waiting for direction, and nothing. I asked what we do next and she said "I don't know, I need the paper." I asked if there was anywhere nearby I could print out copies and she says "I don't know." Then I asked what we do when we have them printed and she said, "Get in line agan." Clearly, NOT HELPFUL and had no intention of being helpful, she just started chatting with her coworker nearby about nothing related, NOT A QUALITY EMPLOYEE. *the ONLY good thing I have to report is that the facility was very clean and organized well.

Aloha gang! My return visit to the DMV office in Poway was not bad at all. I can see that they are…read moreworking to have the lines move as quickly as possible. A staff member is there to check you in and lnsure you have all the proper paperwork to complete your transaction. When my number was called the staff member at the window was kind and answered all the questions I had. The transaction was fairly quick and easy. I always try to visit between 1 pm and 3 pm when the line is a little shorter.

This DMV is great! Everyone here is polite and friendly. It's a small DMV so there is not a lot…read moreof people. As soon as you come in you get helped, even without an appointment is super fast! Location makes a great difference and this DMV gets 5 stars from me. Specially the workers, they're all happy, respectful and friendly!

Did a smog check. Go here if you are happy paying 2.5x the market rate…read more A quick google search will show that smog checks form other providers in the area are $20-40. They charge $79.95! Additionally the pricing for services is hidden in the back auto shop and out of view from customers. Only way you'll know is if you ask, my mistake is a didn't.

Always efficient and friendly service there. Now that he is "full service," it is one stop…read moreshopping for smog check, DMV submission, and registration tag.