The employee working at Window 12 was the only bright spot in an otherwise frustrating experience…read more I came in with a complicated licensing issue during a statewide outage, and while most people would understandably be stressed, he stayed calm, professional, patient, knowledgeable, and genuinely helpful the entire time. He treated me with respect and actually seemed interested in solving the problem instead of making customers feel like a burden. The DMV needs more employees like him. Unfortunately, two of the women at the front counter acted like helping customers was personally offensive to them. I was snapped at just for approaching the counter and immediately met with hostility for no reason. If you hate dealing with the public that much, customer service probably isn't the right job. Being stressed is one thing; being rude and dismissive to people asking for help is another. Their behavior was honestly horrifying from my point of view, as someone who has also worked customer service her entire adult life. Window 12 is the only reason this office is getting 4 stars instead of 1. He carried the entire experience.

First time coming in to the Normal st. location !…read more Huge shout out to Carlos!!!! The norm of DMV anxiety, did not exist in this location visit. Thank you Carlos for making this process so smooth, welcoming, and helpful. Your customer service was outstanding. Thank you thank you !!!

Bought a car from another state. Wasn't sure what I needed to register the car and I didn't want to…read moredeal with the long dmv lines. DMV San Diego made the whole process easy and quick. Highly recommend

Great customer service very helpful getting me a moving pass and they had no lines which was…read moreamazing.

Can't recommend Zak's DMV services enough. They register out of state vehicles as well as in state…read moreand other dmv services, and make it easy. The price is reasonable for about $70 for the service so you don't have to wait in line or make an appointment at the always busy DMV. Mahdi was my service representative and the brother of the owner. Was really nice and I received my receipt via text as I preferred. They had the service that I requested which saved me time. Thank you and would use their service again.

5/5 all around! I stumbled on this location and I'm so happy I did…read more I recently realized my tags were expired ... I know I bought new tags but they must not have arrived and I completely forgot.... Anyways I have been needing to call the DMV who wants to do that? So when I saw this cute little shop with DMV on the side I wanted to give it a shot!!! They were able to help me with everything I needed and I just paid the replacement costs. I got a new tag and papers. The guy helping was so so kind! Thank you thank you thank you

This was a great overall experience. I needed to transfer title for a car I purchased that was on…read moreexpired tags. Mo was amazing, giving me all of the information I needed on the phone in advance. When I came in he was able to help me immediately - the process was quick and super easy! A+++ for service and experience!

Malik was friendly, professional, very thorough, and courteous. I would return or recommend anyone…read moreneeding the service. Malik seems like a smart business man and just as good a person.

AMAZING CUSTOMER SERVICE AND WORK!!!They know exactly what needs to be done and will help politely…read morehelp you with everything. Definitely recommend this place!

Absolutely love this place we come here for all our renewals super fast easy and convenient. You…read morepay for the convenience and speed. I would def recommend going through the tag shop they dmv takes forever and is annoying worth every penny.

Was very nice to have an enclosed seating area. The technician was friendly and professional! I…read morewill recommend this smog shop do to great service and clean waiting area. The is close to SDSU and Rolando very convenient to find plenty of safe parking. A gas station next door for a snack and beverage. Was in and out in 15 minutes you call or text to ask about availability and reserve a test time. Don't blink it's on the north side of the road!! They accept cards for payment! Service is remembered long after the payment. If I can recommend some smog flags banners out front curb side. You re a hidden gem!! Love to keep you around.

Great customer service. Easy to work with. Would definitely recommend. Open almost every day.read more

If I could this would have no stars. We made an appointment for a behind the wheel test, after…read morewaiting for 20 minutes to get checked in, I waited 2 hours and 15 minutes in the car. & that was with an appointment! Thanks DMV.

I would like to say that the voice automated for the DMV Sucks!! BIG TIME! And the BOT Miles Sucks…read moretoo!! Can't even get through a DMV Agent! I was on hold for 2 hours yesterday. All I need to Information on my plates and title for the used vehicle that I purchased!! Please do something about your automated message and MILES BOT! They are NOT AT ALL Helpful! It's FRUSTRATING!!!!!!!!!!!!!!

Amazing service great for when your pinched for time and need your paper work fixed fastread more

Friendly staff, very helpful. She answered my questions with no hesitation, very helpful.read more

Cali V. Smog is always such a smooth and simple experience, I bring all my vehicles here and I will…read morecontinue to do so!

Went in for a smog check and it went well. Cost a little more than other places but much more.read more