I wish I would have caught the woman's name, but I had the best interaction with the kindest woman…read moreat the El Cajon DMV on a Friday afternoon (4/11/25) Let me paint a picture, it was Friday around 3pm... the line was wrapped around the door just to check in and this angel of a human at window 12 was nothing short of amazing. I had no idea that getting married before getting my California license many years ago was going to complicate getting my REAL ID, but she worked her magic and made it happen... all with a smile on her face!!! I'm literally kicking myself for not getting her name, but she was the wonderful woman at window 12! I appreciate you and pray God blesses you in every aspect of your life

Filled out everything online, submitted all documents for my son's permit. Waited 2 months and had…read moreto drive 45min away for the soonest appointment. 1) Received a text to click on a link to check in 10 minutes before our appointment time and the link is broken/unusable. 2) Got there and scanned the QR code, expecting to be seen in 15-20ish minutes because we were "Express" (having everything done online ahead of time, and approved, and had an appt time). WAITED OVER AN HOUR. What's the point of "Express" then? 3) I have a screenshot of our online process that says they take electronic copies of proof of residency, printed is not required but is suggested. Finally get called to the windows and the worker says we are REQUIRED to have printed copies. I show her my screenshot and she says, "I need to scan it." I asked her what was the point of submitting the documentation online then? She had no answer, just stared at me. I explained AGAIN and said the DMV website states that proof of residency will be accepted in electronic form, printed ISNT required but is suggested. She stared at us again, long pause, "I need to have the physical paper to scan." I asked again, why don't they have it already if I had to pre-submit it and it was approved. Again, no answer and long stare. 4)I stared back, waiting for direction, and nothing. I asked what we do next and she said "I don't know, I need the paper." I asked if there was anywhere nearby I could print out copies and she says "I don't know." Then I asked what we do when we have them printed and she said, "Get in line agan." Clearly, NOT HELPFUL and had no intention of being helpful, she just started chatting with her coworker nearby about nothing related, NOT A QUALITY EMPLOYEE. *the ONLY good thing I have to report is that the facility was very clean and organized well.

Angie was a great help. I know most people don't shout out the dmv for a good experience so I…read morewanted to make sure I was able to! She was able to help me resolve an on going issue with my cdl and I'm so thankful for her. She was kind and very helpful.

Angela, Zee and Joanna were awesome! I over looked my name and they corrected it with grace. They…read morewere so busy and had to call Sacramento to finish this correction. They were polite and professional. Thanks so much! I know I can count on this team and will recommend everyone who has a commercial license to know they will be treated right. I rate this DMV will a hundred stars.

Came here and was in less than 10 minutes to drop off physical and DOT card to update my husband's…read moreCDL license. The staff greeted us with a friendly welcome. We came here about 2:30p. There was a moderate amount of people taking tests but that didn't affect us getting in and out. Thank you to the staff that don't get much recognition for the hard work they provide.

Not friendly. They talk to you like you're an idiot. They are miserable people and bring you down…read moretoo

Amazing service great for when your pinched for time and need your paper work fixed fastread more

Friendly staff, very helpful. She answered my questions with no hesitation, very helpful.read more

My income is late again and I am on the phone for the 6th hour today waiting with the same hold…read moremusic from the other day that made me sleep for 24 hours with a migraine... like this one. Please return my missing income from last year as I have not recovered any from the fraud payee that has been closed permanently under the care of Carolyn Housman and CA Senior Adult Services Don Myers who couldn't understand I fired him for so many years before all the pains expressed through every neglected call with SSI before I was evicted from them defaulting and caused me to lose all of my property, home, family, supplies, tools, clothing, artwork, all promised to be recovered by SDPD and property who also hung up on me with my disability that needs acomodation sometimes even costing me 50% of my paychecks to get assistance when I am well. SSI leaves me less than $300 a month after my humiliating rent amount of $1000 at the very top of what I will sacrifice for a roof over my head after 100% of my money has been on rent and trying to recover lost tools and supplies. I still need towels, heat as reaquired by CA LAW in a rental- I can't afford with default and forcing me to continue reporting SSI left me in my car screaming for help and getting hung up on... sick and unable to reach them by my car that I lived in until I lost it with my rights to have a safety plan and for care at the hospital of my choice or not. I lost my rights to protect myself and have been slandered I have been harassed by CRF workers and they have been reported to SDPD and APS when I stayed at their abusive non accommodating crisis home for health care vs hospitalization against me trying to walk again and recover after so many years stuck in a gas leak and with CPTSD from being raped by someone I cant seem to get arrested with companies who make me look so bad such as the reports of me screaming about the poor care I have never been forced to continue to encounter until Don Myers closed actor of El Cajon PD. I need help with recovering money from this month and still on hold. I hung up after a few hours on hold the first time and the other time almost an hour and half. Now I am still on hold for almost 2 Hours and they are rude and have called me Pet names at window 3 needing help suing and recovering payment for my personal charges as soon as follow up as requested in many calls since and closing of my witness as my payee shortly after as he was a Captain in the Marines and also heard the PET NAME or SEXUAL HARRASSING OF UNWANTED NAME CALLING and Sexualizing me calling me MAM countless times as I just needed help and placement. My rent was due on the 1st and you have neglected to pay my income on time I have set up direct deposit several times before you were forcing me again into the abusive company of your office and waiting room eyeballing experience. I proivide myself peace and privacy and choose only 5 star business and people to remember with the other a concern with my duty to report previously as an agent salesperson in CA licensed for 12 years I am unable to pay for the car or home I lost I lost all of my work supplies and tools as well as electronics and files I lost my files with sensitive material and records of my birth and health needing me to change my name I asked to talk to the judge and you hung up on me after I was hit with a knife asking for my rent to be sent to me to evacuate for safety I asked help to flee from your care I asked for land in CA from Washington DC and need to push my draft through so still waiting for records I have asked for you I have asked you to turn in the person at window 3 and close your office I have asked you to report yourself to civil rights all while my children visitations ignored and also reported with my duty as an agent when I could afford the test and associations checking me out I still have them waiting for mom My service animal needs grooming professionally and I am trying my best to even cut my own hair for the 5th year You are unable to help me with care or decent customer care or accomodations for my disability and inability to do business in the face of your poorly maintained care workers I am still patiently waiting your response on the phone as I have today again reported you to fraud as I have at my banks and yours with the payee mess you caused against the judge and I as we already decided my care and you are stealing my rights I asked help for gas leak victims as myself with communication disorder due to my large tongue and large webbed neck swelling when I need your help to commuynicate === I have 72 hours promised care by IHSS after a social worker saw I needed basic care like grooming and feeding myself as I am still begging for help to be able to afford enought to cook 2 to 3 times a day or eat that much as I prefer healthy but am forced to poor diet after cancer STOP HELP JUST NEED MY MONEY PUT IN MY ACCOUNT AS IT IS MISSING AND I HAVE $0

Seriously the worst experience. Slow and no one cared. I had an appointment and was still here 2.5…read morehours. Asked to speak to the supervisor because the associate couldn't help me and was asked to go back to the lobby and wait more. Save yourself hassle and go to the La Mesa office or San Diego. Insane.

I passed!!!! Yeah!!!!!…read more All of the gentleman at this place were super nice. I told the one who range me up that I had did a check in and there was a discount, I was surprised to see that!!!! Because I have a truck I was not able to use it but he offered me 20% off!!!!! Their discount if for MOST CARS. But I'm satisfied with my discount. Yeah!!!! So pleased with the staffs, service, and accommodations. Will recommend!!!!!! This establishment came highly recommend to me from a nice gentleman at the GENIE AUTO CENTER 2ND ST. - he told me his name and I'm sure it starts with an S but I can't spell it but his name is listed as ZS- cashier on their receipt.

I went in the other day and the lady in the office went above and beyond to help me…read more She took great care of me, and I was in and out. Thank you! See you on the next one.

Great guy! Super easy and fast only about 10 minutes. For young people with little knowledge, hes…read moreyour guy.

I had a nightmare situation involving an out of state vehicle purchase and an incompetent title…read moreclerk. Skip The Line saved me so much hassle and gave me plates immediately. Everything was seamless, no frills, up upsells. Honestly, my time is worth so much more than waiting 3 hours at the DMV. This is definitely the place I'll go to for anything requiring me to go to the DMV.

So much easier than going to the dmv. Great service. In and out quickly. Very nice people .read more

I don't normally leave negative reviews, but some things should be addressed. I was parked in front…read moreof this establishment while it was closed. I was in my car waiting for my 8 year old son to finish boxing next door. About 20 minutes later, a woman comes to my window and rudely asks if I'm paying my registration- to which I reply "umm no?" I could barely hear her as my window was closed. She then gave me a dirty look and said I needed to my car if I wasn't. I got out and noticed she placed a makeshift handwritten sign in front of my car that said "McKee's parking only". I understand parking is tough here, but a little kindness goes a long way. I had my 4 year old daughter in the car waiting with me and this woman's demeanor scared my daughter. I had to explain that some people don't have manners and only know to be rude. Had she just asked nicely or explained that her business was now open and needed the spot, I would have gladly obliged. I guess this is what's to be expected when people can't be trained on customer service or common decency. I want to be clear that the business was closed when I arrived and parked. She placed the sign there after about 20 minutes of being there. I had the sun shade on my car as me and my daughter were sitting in the sun.

First off I would like to state Jessica has serious mental issues, If I could give Jessica zero…read morestars I would, this lady made me drive down over a hour and when I arrived she changed her pricing and doubled it to $1000.00 after I tried to negotiate she called her other employees and told them to "Escort" me off the property at which point I left and told her I'm going to leave a bad review for her then she started yelling and throwing a tantrum saying your asking me to do illegal things,l and I will report you and your car to the dmv and I said there's nothing illegal about a 1923 hot rod with a souped up engine as I walked out the door, I'm very upset with the way she talked to me and went about things so I will also be reporting her business to the BBB and in addition to the DMV seems like she does many illegal activities for the right amount of money and she should be investigated by the DMV Overall experience was extremely hostile and Jessica has some serious anger issues, do yourself a favor and just go to the dmv or find another registration service

I wish I would have read the reviews before I went here. They have the WORST customer service I…read morehave ever seen. Mine started last August. Jessica screwed up my Transfer and registration, Blamed it on the State. Wouldnt take responsibility for the error. I brought the paperwork in to get it fixed, she took all my paper work and said I will call you in a week, That never happened, That happened several times. I went back in about every month to find out the progress and I would get the standard answer, we're still working on it, still waiting on the state. (without checking her computer to even look at my issue) The more questions I asked the more she would stonewall me. Today I went somewhere else and got everything taken care of in about 30 minutes. I feel she totally ripped me off. Do yourself a favor, Go anywhere else than here.

Helped with registering a few vehicles for me. Nice people, helpful. Took a little time waiting but…read moreto be expected. It's a small business and only one person working there. Better than waiting at the dmv

Horrible service never open on time and the place stinks I…read morewould advise people to go somewhere else save their time and sanity