I contacted Ashley via text to which she responded promptly. We then scheduled a time for her to…read moreget an estimate of the cleaning at 12PM then next day. I was contacted at 12:15 by the property owner that no one has shown up. I texted her thinking maybe she was running late and asked the property owner to wait 10-15 more minutes in case she was. Ashley then contacted me that she was running 2 hours behind due to a family emergency. Life happens. I asked if she could do the quote later that day and schedule a cleaning for the weekend; which she responded that she could give a quote but could not do a cleaning on the weekend. Sure that's fine. I asked her what time would she be able to come to which there was no response, then asked again if she would be able to do the afternoon the next day. This was an extremely frustrating interaction with Ashley due to very poor communication on her part after giving her another chance despite the no-show.

I'm so happy to have found Ashley! It's nice to have someone I can trust and someone who goes above…read moreand beyond cleaning. Her prices are incredibly fair, too. I highly recommend this company!

Can't recommend Kenia and her crew enough. We had them for our home in Providence and begged her to…read morecontinue when we moved to Foster. She goes all over RI. They are friendly, thorough and reasonably priced in line with others around. We will keep her as long as she'll keep us!! Excellent. And the queer o meter is a perfect 10.

Kenia's Cleaning service is amazing. I can't thank her enough. I moved into my apartment late at…read morenight (after traveling across the country) to discover is full of trash & dust- i literally couldn't breath, so at 9pm, I was on the phone furiously trying to find anyone who could clean it in the morning. Kenia happened to pick up my phone call and was so accommodating & helpful. She showed up the next morning at 7 am and worked WONDERS on the room. It's so beautiful & breathable now and I have Kenia to thank. She was very professional & had a strong attention to detail. I definitely recommend this service!

Do not hire this company. The owner is very unprofessional and doesn't follow the agreed terms…read more As a business, I told her (before ever starting) that we pay on Net 30 terms and we could be billed monthly. She agreed - no problem. She then sent invoices before the month was over, always labeled PAST DUE when some of the services weren't even completed yet. Communication was horrible and we terminated our agreement - Then the unprofessionalism went to a new level. Over a month to return the key, even after the final payment she demanded had been paid. She wasn't willing to make the trip to leave our key and would only do it when she was already in the area, she said. Finally got our key back and then an email that she met the new cleaners and "had a good chat with them - Good Luck!". I mean really... This is not someone you want to work with or trust in your home or office. And I've read several of her other negative reviews and she has excuses galore. I'm sure this will be no different. You've been warned, potential customer. Do yourself a favor and find someone else.

Kendall Cleaning Service did an incredible job deep cleaning my house! The cost was very affordable…read moreand well worth it for the attention to detail that went into the clean. I seriously had no idea my house could look this polished! Amanda was fantastic; very professional, and timely. I will absolutely be using this service again!

I paid for deep cleaning and did not get any of the services that were offered with deep cleaning…read more I had to vacuum and clean my floors myself after they left. Only there for 2 hours. False advertisement and charged for services not given. Would not recommend. Update. The manager contacted me. Was passive aggressively rude. Refused a refund and told me I was basically wrong. STAY AWAY!! UPDATE to the update. I have now been contacted that I had excessive pet hair and it's their policy not to clean that. So seems the story changes by the hour. I have a 2 month old kitten who weighs about a pound so he must just be shedding everywhere in the three weeks I've had him. What a joke!!! Basically their deep cleaning feature is just something to make you pay over $200 for subpar work. They will not complete the items the promise on their website and then make up random lies to defend why they won't refund money for services not completed. This is the worst customer service I have ever dealt with in my life. With any business. If you want to be ripped off and treated poorly when you question it then I'd choose this business. The response the owner has given here is completely untrue and ridiculous. I filed a complaint with the BBB for services that were not provided and their response was that they will give me my money back if I removed my reviews from online. Basically extortion. I would rather let them keep every dollar than let them bully me into removing my ACCURATE review of their terrible business.

I just finished my walk through with Kristina's cleaning, I had them do a move in deep clean on a…read moremill/ loft apartment about 1900 SQ FT. I had a great experience from the time I contacted them to the end of the process. They were friendly while booking, listened to me and were realistic with pricing. They got me in as soon as they could as well. I have a strange parking situation and they were able to text the night before to tell me how many were coming etc. The two women that cleaned were so nice. They worked really hard and listened to my concerns. When I came back the place looked great. I paid extra for them to do the stove/ oven and it looked brand new. I feel comfortable moving my things in now due to their attention to detail. I would use their services again, will most likely have them come in a month or so to do a light cleaning. I would request the two women I had, Ziomara and Janine? (I'm so sorry if I spelled or got them wrong. I'm terrible with remembering names) They went above and beyond. Thank you for making my move in less stressful. I appreciate it!

Our family has been appreciating the services that True Cleaning provides for a few years. Juliana…read moreis so detailed and thorough and does an amazing job getting out place spotless. She is a magician with the tough kitchen stains she's been able to get out for us. She also is very willing to work with our requests to use certain products for specialty countertops and bathroom cleaning. Her scheduling is easy and flexible and she is a lovely and trustworthy personal all around. We can't recommend her services enough!

I had guests coming over and needed my place cleaned while I was at work. Arielle had responded…read moreover the yelp chat and told me she would be coming in to complete the job at 4:30. She did not show and did not tell me she wasn't going to show and my out-of-town guests came to an unclean apartment as I was still at work. Completely unreliable and unprofessional. If she wasn't going to come, she should have at the VERY LEAST told me so I could get things situated otherwise. As you can tell from my profile, I almost never review a company but I wish I had a review like this to warn me so I'm making sure it's here.

We needed a move-out cleaning and Arielle (owner) did a great job. They scrubbed the cabinets, tub,…read moreand made the refrigerator sparkle. The best part is that they brought ALL of their own supplies (including mops, eco friendly cleaners, etc). The team of 2 was very friendly and able to clean out split ranch (with 2-ba) in 2ish hours. She was also very punctual and works well with us popping in and out the house to do errands during their cleanup period. I'd recommend this team!

Ok so I only leave reviews when completely necessary. The rudeness I just received was absolutely…read moreINSANE!! I called to make an appointment and the lady answers the phone "what do you want?!?" I go "I want to book an appointment..." and she goes "on New Year's Eve are you kidding me?!" I go "I'm confused are you open, why did you answer the phone?" Mind you, I never said book me an appointment today! All I wanted was to book an appointment to clean my house and to see what her schedule was! I'm genuinely confused how someone with this nasty type of energy even has customers. I have no idea how well she cleans houses, but I do know I don't want someone who treats potential customers with that much negative energy anywhere near my house. I feel bad for her I truly do. Mind you, it's New Year's Eve not New Year's Day. I'm working, my wife is working, and not once did I mention I needed a cleaning today... I'm actually in awe that anyone who has a business would answer the phone like that. That's the most unprofessional I've ever been treated in my entire life. As if me wanting to use her business was a burden to her... I truly truly truly wish her the absolute best. But your energy is not going to go unrecognized. Learn to treat people better. Or better yet, don't answer the phone if you're in a bad mood!! It's really not that hard. Your entire business model is customer service... God bless you to whoever answered that phone today, and oh yeah happy new year!! Good luck to whoever uses them.

We have used TLC services for years! They are thorough, reliable, and have cared for our home as…read moreif it was their own!

We needed a whole house clean after my wife went to the hospital. Jen did a fine job describing the…read morescope of the work and all of our options. It took a few days to get started since the service is in demand based on their popularity and quality of work. The job took two full days and involved two crews working all the Time. They broke for lunch but brought their lunches and didn't leave the house. The whole place gleamed by the end of these sessions. I am hiring a return crew for 2x/month based on my great experience.