I am extremely disappointed with the billing department and the way my account has been handled. An incorrect billing code was entered for what was simply a regular doctor's office visit to discuss and schedule a colonoscopy on 11.20.2025. I did not have a procedure performed at the doctor's office or at the hospital.
Because of this incorrect coding, I have spent nearly a year dealing with billing issues, insurance, and repeated follow-ups to correct a charge that I do not believe I should have been responsible for. I have continued paying my bills in good faith, even though this issue was caused by an error in the billing/coding.
This situation has caused me a tremendous amount of unnecessary stress, time, and frustration. I expected the billing department to review the situation carefully and correct the error, but instead I have had to spend months trying to resolve it myself.
I hope the office takes this complaint seriously, reviews the coding and billing practices involved, and prevents other patients from experiencing the same situation.
Lusine Tamazyan read more