First, the good. I've been a member for about a month now, and there is a lot to like about the…read morefacilities. Everything is what you would expect for the price point of the gym, and free parking was an important part of my decision since I drive in from east of the river (we only have planet fitness over there, sadly). The complementary training session is good, I know it's meant to sell personal fitness sessions, but if that is something you are into, it might be worth it.
Now the gross/ugly:
There is a stated policy that "regular swimwear is required" to use the spa in the locker room. Some women have decided not to follow this policy and get in naked, without showering off first, no less. When I said something to the staff, she rudely told me that it was DC law that they couldn't enforce that, told me I could follow her upstairs to talk to a manager while I was standing on only a towel after showering off from the hot tub. And of course, she lied. The law says the opposite, I looked it up --
D.C. Code § 7-431 expressly defines a "spa pool" as a structure intended for bathing or recreational use whose water is not ordinarily drained and replaced after each use and may instead be recirculated. The same statute defines people using a swimming or spa pool as "bathers."
More importantly, the District's Aquatic Facilities Regulations, 25-C DCMR § 202.1, specifically provide that rules for admission to spa pools and saunas "shall be enforced." The regulations also require bathers to shower before entering a spa pool or sauna.
The regulations further address contamination directly. Under 25-C DCMR § 201.4, aquatic-facility personnel are required to restrict the introduction of "dirt, excreta, and other extraneous matter" into the water and to exclude people showing apparent signs of infection such as open cuts, wounds, rashes, or blisters. The same section specifically requires protective clothing for incontinent bathers.
When I brought this to the attention of the membership manager (on duty) she just gave me the GM's card and corporate's email. I have contacted them and cited all DC laws which require them to enforce their stated policies. I know it's uncomfortable to ask people to follow rules, especially when they are naked, but by not enforcing their own rules (or enforcing them selectively, like insisting that nobody have a cell phone in the spa), they risk a decline in the quality and cleanliness of the gym, which is why people pay extra -- for a classy environment that is comfortable for everyone.
So I give a huge thumbs up to the classes and the facilities, but unfortunately several of the attendants (all female, sadly, and I'm a girls girl) are at best unfriendly and often rude, and they selectively enforce their own health and safety policies to the detriment of the members.