I ordered my countertops from Ana Stone because they were local to my East Windsor home and they had a lot of positive reviews. I think you can really tell a lot about a company when things don't go as planned.
First, when shopping there I came with a measured drawing of my kitchen and kitchen cabinets. The owners work in the showroom and I found them to be knowledgeable and friendly. I choose my countertops and left them a copy of the measured drawing. They provided an estimate by email within 24 hours.
When it came time to create the template it was the owner who came to create it. Once again, he was knowledgeable and friendly, only this time I received a revised estimate that was $512 more than the original with no explanation for the difference. The measurements had not changed from the drawing so either they're not good at estimates or they intentionally estimate low to get work then charge more during the install.
A week later a new crew came to do the install that did not include the owner. AFTER they had all the countertop pieces glued down to my new cabinets they informed me that one of the quartz slabs was bowed. They were very quick to place all the blame on the stone manufacturer and took zero responsibility for failing to check the slabs before cutting them OR installing them. The installers had no solutions to solve the problem and they seemed to want to pressure me to accept the bowed slab.
Fortunately for me, my contractor was at my house that day and was quick to offer solutions. It seemed as though the installers did not have a high level of expertise as they had very few solutions.
At one point the owner told the installers to tell me that either I accept the countertops as is or they would remove them and I could come to their showroom to get my deposit and shop elsewhere. They had this entire conversation with me while the owner was on the other end of the telephone. The owner did not make the 5 minute drive to my house from their store until AFTER I called an request that he come to my house.
Once he finally arrived he was not apologetic or even friendly, rather he seemed quite annoyed that I had the expectation of straight and level countertops for my +$4,000
Ultimately they did solve the problem - but the journey to get there was terrible. They were rude, they left a mess of dust in my kitchen and adjoining living room, and they spent so much time on the problem slab, the other seam was not finished properly. There is still glue where the other two slabs are joined.
The next day my contractor and I discussed the situation and we both agreed that we would never recommend Ana Stone to anyone. read more