I recently inherited my beloved aunt's wedding ring (who passed in 2020) from my incredible mom…read more(who passed in 2021). My dad brought it to me the weekend before Thanksgiving and we were on a mission to find a local jeweler to trust with resizing it. Rahul and Isabelle were patient and more than understanding when my dad wanted to do more research before leaving our special ring behind. Upon reading his other yelp reviews, and their professionalism when dealing with us the first time, we decided Atlantic Gems was the jeweler to trust. Even with the Thanksgiving holiday, I received the ring back in just a little over a week, and I couldn't be happier with the results. I will definitely be back for all jewelry repair, resetting and resizing needs for years to come. Not only do I give them 5 stars, but so does my dad (a tough customer in Michigan)!

Very attentive and detailed. I didn't think they would be able to help with my ring repair but they…read moredid.

Fantastic customer service...felt very welcomed. Will certainly be back as SSJ has earned my trust!read more

I took my white gold rings here as they were desperately needing a resize, cleaning, and rhodium…read moreplating refresh. The rings were ready for me today as quoted and they look and fit amazing. They look brand new and you can't tell they were dramatically resized. My husband needs a new ring as his can't be resized and though the one he liked best can't be sized small enough for him, the gentleman who was helping us offered to call the manufacturer on Monday to see if special ordering at that size will be possible. So, they have great service! Fingers crossed hubs can get his first choice ring!

Excellent customer service and the staff was friendly and personable. Considering having them to…read morecustomize my wedding rings.

I just went to ask how much they could fix a brooch, they started to "fix" it, they damaged my…read morechain and they didn't solve it. They wanted it to be another day. They were not responsible for the damage. Be careful solo fui a preguntar cuánto me arreglaban un broche, la empezaron a "arreglar"me dañaron la cadena y no resolvieron. querían que fuera otro día, no se hicieron responsables del daño

I would give them zero stars if that was an option…read more They destroyed my platinum and diamond ring. I stated very clearly and emphatically that I did not want my rings cut. I just wanted the retentive beads added back to the intaglio surface to help prevent my rings from rotating. I had previously had the retention beads but had Greenan remove the beads when I gained weight. W. Greenan even placed a drawing of what I wanted on the envelope. They got so focused on the size of the ring instead of my desire to JUST add the beads (like I had before). What did they do? They cut my rings. :-( Now, the diamond setting is so heavy because the cut (replaced) band is so much lighter it can't counter the weight of the setting. So now my diamond rotates worse than before and stays in the palm of my hand. I have used Greenan and Sons for the past 20 years for all my fine jewelry needs. I even sent friends to them for their engagement rings. Disappointment doesn't adequately describe how I feel right now. When I pointed out my concerns, nothing but rationalizations and talk about size again. Walt Greenan argued with me and stated that he called to get my approval when he did not. He called to say the rings were ready for pick up. If he had NOT gone on ad nauseum about his foot/boot and Thanksgiving with his family that included his ex, he would have heard and understood my request, his customer's request. I thought I could have a more rational conversation with the younger Greenan who was in the store when I brought my rings in and also heard my request for my rings not to be cut. I pointed out that the weight of the engagement ring was grossly different. The band had been cut, and the rings prongs and band had been overly polished so that the prongs had been burnished and the ornate scribing of the band had been completely removed. He, too, was a hot head. He also went on to state that the ring had to be cut to be sized. I DID NOT ASK for the RING to be SIZED. I asked for the beads to be added. He handed my rings back to me. He stated he wasn't going to argue with me and marched off. All I asked for were for the retentive beads to be added to my rings, nothing else. I am thankful I have 2 previous appraisals with photos for my next steps. Greenan and Sons are not what they used to be, not in customer service and not in craftsmanship.

I have just had the most horrific experience at this store that's 4 months in the making. My…read moredaughter brought a strand of pink pearls (20) there in August to have them repaired. They did not call us back to inform us that the repair was completed until today. When I looked at the strand of pearls one was the wrong size and the wrong color the other was the wrong color. When we took them back to the store to point out that there was an issue before we even finished the sentence the guy at the store Walter completely lost his cool. He was shouting at us saying that they didn't do anything to our jewelry and escalated the situation far more than it should have been. My daughter attempted to tell him that this was the second piece of jewelry that they have damaged (the other was her promise ring) he waved her off, spoke over her and said "well I don't know about that". He proceeded to say something about "you people" which is concerning. Walter also called us "disgusting" and began to twist whatever we said into the most absurd thing he could think of. For example I said "there's more than one way to skin a cat" to my daughter when she began to get visibly upset by Walter's actions and words and his response was to shout "oh so now I'm a rat and you're going to skin me, so you're threatening me". After this he started getting more and more angry when we tried to reiterate that these pearls were matched to each other and he began to slam things on the counter, he snatched the pearls from my daughters hands and when she took them back from him, he marched behind the stand, picked up the phone and threatened to call the police. At that point we left the store and called the other location as that's where the owner is. We spoke to a nice gentleman at that location and told him all that had happened. This gentleman's first response to the name Walter was "oh god". When we finished the story and told him about Walter calling us "you people" and we raised the question on whether he is a bigot or a sexist he said "well Walter has an antiquated view of women". Take of that as you will. I plan on never coming here again, in addition I don't think you should either as at the very least this manager is a sexist with anger issues. With his mannerisms I felt as though if there hadn't have been a display between us I would have been struck.

I had a custom pinky ring made by a jeweler in Washington state, however they sized it incorrectly…read moreand it was too big. I googled searched jeweler in Maryland and Kripps Jewelers popped up with 5 stars rating and 190 reviews so I decided to call. The woman who answered was extremely helpful. She informed me that I needed to come in just to ensure I was re-sizing it properly. I'm glad she told me this because I went in before Paul left for the day. I met with Sammy and he was extremely knowledgeable. He measured my ring and it was a lot larger than what the original jeweler told me it was. We worked with Paul to make sure I didn't size down too small. I appreciate how they both took the time to help me and get my ring perfect! It took less than 30 mins to resize my ring and polish it. I was in and out so fast, I was left in awe. I'm glad I found them so I wouldn't have to mail my ring back to Washington state and wait to receive it. Everyone was extremely professional and I will be back to Kripps for all my jewelry needs.

I wanted to check out their jewelry as I was at the shopping center. I was impressed by their…read morejewelry and prices. I fell in love with the ring that was a little different than what I see in any other jewelry store and I kept going back three times to look at it because it was so unique. I ended up buying the ring and I absolutely love it. The gentleman was also talking to me about other services that they offered such as changing batteries or buying jewelry so I took in the watches to get the batteries, changed it and soldered a pendant loop closed for. I was very pleased. I also took some old gold necklaces in that were in a snarled mess and they gave me a very reasonable price for them. I highly recommend them. Thank you very much for doing all my jewelry needs.

The ladies here were very friendly and helpful. I was looking for everyday earrings and dainty…read morerings. I found their selection to be the best in the area and at a fair price.

Sadly I have to give them a low rating. Two stars instead of one are just my generosity. I bought…read moregold jewelry from them before and things were great or so I thought. However, recently I had a few not-so-good interactions with them that left a bad after taste. I liked a pair of earrings (4.3 grams) so I asked for price. The owner said $395 including gold weight, labor, rhodium, etc. Still, $395 is a lot for 4.3g even considering other factors mentioned above. Anyway, I left that day and came back another day when gold prices dropped a little, hoping for a lower price. The owner dismissively said $525. She gives prices on a whim without any reason. Anyway, I had the same design custom made from another shop for a lot less $255. I went back to see current designs, and they just acted very awkward. Oh well, her loss of a good customer. I buy a lot of jewelry but I also like a good deal and some respect.

Lived nearby forever but didn't need to use this business until recently, when I needed to have…read moreexpansion watchbands replaced and resized. The woman who waited on me was amazing, and the bands are sturdy and fit snugly on my tiny wrist. Would definitely go back again for further services and to possibly buy a piece or two.

I've been Goin here [University Blvd] Since I Was A Child. This Is A God Fearing Family Business…read more Ramon Jr., Myra and Nari Are Amazing, Courtesy, Kindness and Friendly...

I brought my watch with a cracked glass face to Moren's for an estimate for repair. Although my…read morewatch was not expensive the staff took the time to listen to my story of how sentimental the watch was to me. My watch was handled like it was the most expensive watch in the world. The staff treated me with dignity and respect and provided an excellent customer service experience. The turnaround time was amazing, and my watch looked brand new! I would highly recommend this business to anyone in need of any repairs for your watch, clocks, or time pieces of any kind.

Excellent and gracious service - Luis attached my new watchband in minutes. Thank you so much…read more Julie

Bethesda jewelers is outstanding for jewelry appraisals. I…read more used them for a complicated insurance appraisal several years ago, and recently had an insurance appraisal for a ring. The appraisals were completed promptly and with detailed explanation of the values of the items. They charged a reasonable price for the services. The owner is extremely knowledgeable about about all types of jewelry and also provides custom services such as resetting and/or sizing a ring. I highly recommend them.

Had a fantastic experience here with getting my engagement ring downsized. I had it back within a…read morefew days. The owner was very knowledgeable and helped me figure out what size I needed. Highly recommend coming here for all your jewelry needs. My ring is a perfect size now!

Excellent store with beautiful things and very helpful, knowledgeable staff. We were looking for a…read morevery specific thing (replacing a broken platter we loved) which they did not have, but they went the second mile brainstorming with us about where else we might look. Super friendly and helpful.

A bit pricey but worth the funds. Unique gifts you cannot find anywhere. Staff super friendly and…read moresurely care about their customers.