This is the most ridiculously unorganized and highly unprofessional company. Our train was scheduled to leave at nine pm. We checked the Amtrak website to make sure it was on time, and saw it was delayed until 2 am. This was understandable as the weather conditions are terrible, but we didn't receive any notifications. We called the station, and were told the train might actually be as late as five am; it is now 5:22. They claim that the trains location is unknown. One woman has cried. I have never been more eager to board a 13 hour-long train ride, and will never be riding Amtrak again. Update: we were transferred to a bus once we reached Spokane. We stopped at Burger King in Moses lake because Amtrak graciously treated everyone to fast food to make up for the all of the inconveniences. Thanks, but we decided to pass on the Whopper and fries. 8 hours later (Spokane to Edmonds is normally a six hour drive, but the burger king detour and multiple other stops in between added time) my friend and I made it to the Edmonds station. When we went to receive our bags that we had initially checked in whitefish, they were not there. We were concerned about our luggage and its whereabouts throughout the chaos of this trip, but were told by 3 different amtrak employees to not worry, that our bags would without a doubt get on our bus with us to Edmonds. I have been on the phone with several different amtrak customer service employees, train station employees, and the bus company. Our bags are still missing. read more