We were suppose to leave Lorton on the auto train yesterday at 4:00pm but did not leave the station until 1:45am this morning. that is almost a 10 hour delay. As if that's not bad enough we now have a delayed lunch. There are 3 designated groups for lunch. Group 1 was called late at 12:30. It is now 2:33 and the 2nd group has not been called to the dining car. Once they are done group 3 will be called which will easily be 4:00 or later. This is the worst travel experience I have ever experienced. Amtrak makes the airlines look good and that is a very, very low bar. And to think my husband and I paid over $3700.00 to be treated this poorly. I will never, ever ride an Amtrak train again. Horrible way to start my vacation!!!! read more

They told me they were putting me off the train at the next stop with no way to get another train in either direction till the next day. As briefly as possible, this is what happened. Let me start by saying that, while I raised my voice, at no time did i yell or use bad language. Train #79, The Carolinian from Balti. to Raleigh N.C. on Sat Dec. 28. I'm sitting in the front of the car, behind the disabled seats, which were not occupied. A young woman, I guess in early 20"s sits down in the disabled section which is an additional charge and noted on your ticket. Female ticket taker, with no name ID asks for her ticket. "Get up, lets go you don't have a ticket for this seat" in a brusque and I mean brusque voice. "I'm sure I that is what I purchased" the young girl quietly replied. "I have the Amtrak app let me check" Oh I'm so sorry, I'm having trouble can you help me" in a soft voice.? "I don't help with apps especially with adults now get your bag and follow me" as she turned and walked away while the young lady was trying to get her bag and mumbling "It hurts for me to walk in a soft voice with pain and distress showing on her face. Now the meat of it, ten minutes the same ticket take comes back thru the car. I said to her Were you able to accommodate that young lady? That's none of your business she replied. I thought you could have been more nicer when you talked to her. What is your name? You need to not worry about what it, she replied. I said I'd like to speak to the conductor. She turned her back leaned over the people seated opposite me and said, loud enough so that I could hear, "I don't have to put up with that racist" (Should tell you now she is black, passenger she is addressing is black, I'm white.) I raised my voice in reply, "Don't play the race card with me" and again told her I wanted to see the concuctor. Five minutes later a younger black woman comes back and identifies herself as the Assistant Conductor" and do I have a problem? As I start to speak she literally turns her back and takes a couple of steps away. I said i would like you to turn around and listen to what I have to say. I then said I would like to speak with the conductor. Ten minutes later the first ticket taker says the Conductor wants to see you. I go up three cars and see him. Before I can say a word he says "I'm putting you off at the next stop, Quantico". i said why? His reply I will not allow abuse of my crew" I said can I tell you my side. "No your getting off at the next stop" So as I set and talked with my friendly seatmate, about twenty minutes later I was again told to see the conductor, not at the Quantico stop but all the way down to Richmond, Va. As I reached the conductor he said he was not going to put me off unless I interfered with his crew again. I started to say something, bit my lip and said thank you and got off at my destination in Raleigh. ( Why they didn't put me off I don't know but I think they were behind schedule and didn't want to take the time to get my baggage (which was loaded in Baltimore) and that would have taken too much time). Otherwise, the baggage agent in Raleigh was very friendly and helpful in getting my baggage, as the Balto. agent did not give me my claim stub. The scenery on the route is not interesting but the seat was comfortable and I would have liked to read that book I brought with me. Will i take the train again? Yes. Will I speak up for someone is being abused? I don't know. read more

Everything...starting with the restrooms. Some of the stations could also use a pick me up as well. Definitely Penn station Newark.

Always something with Amtrak. Over 45 mins late, power went out on the train. They tried to make up the time.

So YOUR train has a 3 hour delay, which made my mother and a handful of others miss their connection in Oregon to California by 7 minutes, and your response is too bad?! No wonder your trains are half empty. Hope you plan on issuing a refund since your people didn't deliver services that were paid for. Nice business model. #amtrak #amtraktrain read more

I consistently take the train from Fredericksburg to Philadelphia and for the longest time there was never a board to indicate which track to stand on. However, they FINALLY got a board, but do no post the track!!!! How difficult is it to alert passengers 3-5 minutes prior to arrival? People always have to scramble if they're on the wrong side of the tracks. read more

Amtrak - Fredericksburg Station - Trains Near Me - Washington, DC, District of Columbia

Floridian train (from Chicago to Miami) now has true dining car! In addition to cafe car. Custom cooked meals Flat Iron steak was excellent. Included with sleeper cars; can be purchased by all, tho Btw- use wax earplugs to quiet train noise (mainly just the horn from time ti time) I am 6' 5" and roomette beds ARE comfortable read more

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The train is old and dirty. Seats are super small with very limited leg space. Train is always overbooked and there are not enough seats.

Amtrak needs to do better when it addressing train mechanical issues. Enroute from NYC to Ontario, the train broke down three times before getting through Buffalo. We waited an hour before heading to Canada. Now the air conditioner in one of the cars is not working (Ontario via NYC). This trip was to try something different and enjoy the scenery; however, the tain ride is not enjoyable when the train breaks down or the air conditioner. ​ read more

I have taken Amtrak's northeast regional line to Washington DC often for business pre-COVID. This was my first time to take Amtrak's northeast regional line home post-COVID from Washington DC's Union Station. The day before on the internet I purchased the 11:15am one way ticket from Union Station to NY Penn Station for $202. The price from Union Station to Newark Penn was the same price of $202. Per CDC and Amtrak all riders are required to wear masks. Since I arrived earlier I was able to change my 11:15am train ticket to the earlier 9:05am train without any added cost. I got off at Newark Penn station, since the train does not stop at Secaucus. At Newark Penn Station I changed to NJ Transit. I purchased a one way NJ Transit ticket from Newark Penn Station to Oradell. I use to travel to Newark for work so I know the station well. I changed in Secaucus Junction for my Pascack Valley train to Oradell. read more

I like Amtrak and overall they do a good job but one big shortcoming is that they need to start actually policing their pet policy. They're just letting bums run wild now with giant non-qualifying, clearly non-service dogs on both trains and stations. What the policy (on their website) is: dogs only allowed if nmt 20 lbs. and IN A CARRIER that can slide under one coach seat. What I saw on my most recent trip: Some hobo brings what looks like a Bernese on a leash (a solid 100 lb. dog) that is friendly and quiet but running up on everyone in the station all undisciplined, into upper coach. On a segment with assigned seating where there is no possible way another passenger will fit into a seat with that dog there. Luckily it was empty enough people could spread out. Then, at the tiny SLC Amtrak station, they let some hobo woman sleep on the floor all night with an off-leash territorial giant sh!tbull that was growling at everyone for being "too close" (in like a tiny little 400 sq ft waiting area). Her only restraint being to mumble at it in tweaker talk like the dog is fluent in English and can be persuaded with facts and logic. Absolutely nothing stopping that thing if it decided to lose its mind, run up and lock on someone, something that breed has a real poor track record with. There is no reason to be catering to this or expect other passengers to cater to people's giant aggressive dogs. You gotta stop letting bums walk all over you like this. read more

The trip north from NYC through the Hudson Valley, along the Hudson River, has some of the most beautiful scenery in the North East. Amtrak provides a clean, comfortable ride, with a decent cafe. The express, that terminates in Montreal moves at a nice clip. The conductor is professional, but maybe a little curt, but that's ok and kind of adds to the charm of the trip. The train I was on was pretty packed but I still had a comfortable seat with a great view. My only complaint is that the train inexplicably stops in Albany for a 30 minute layover. I'm sure there's a technical reason for it, but maybe not! Overall a great experience. read more

Amtrak - Trains Near Me - Washington, DC, District of Columbia

The train boarded and departed on time. The seats were clean and I had no complaints. Nice serene ride to Wilmington Delaware! read more

Amtrak - Trains Near Me - Washington, DC, District of Columbia

We made it to Washington DC as a stop as we continue to the southern states. Here the train engine failed causing it inoperable to move. We were stuck for 3 hours. That's a heck of a long time for a delay. They had to actual bring in another motor train cart to change the one that was being used. We dealt with no electricity, hence no a/c, no toilet flush. Only good thing was we had an exclusive private room for our journey. read more

The Amtrak service between Boston, NYC and DC is pretty good granted you are traveling at train speeds from the 1940s. Service has improved and trains are running on time. Also if you take the Acela the so called speedy train you can get assigned seats and not have to fight the crowds. read more

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I enjoy riding . I usually ride from Wilmington De to Norfolk VA and sometimes to Washington DC. I can say that have never had any issues or witnessed anything reportarle. The conductors are always super helpful. read more

Train 40 to Chicago was an excellent trip due to Don Reed. Very accommodating and professional individual and I highly recommend Amtrak travel due to him. read more

Very few of the Amtrak personnel were friendly and at one point, in the train station, people were screamed at like they were animals to get in line. And during breakfast on the train we were continually told over and over in a not so nice way to get up and leave to make room for other passengers even though the were a number of tables that were empty. To top it off the train was hours late getting into the station. This was my sixth trip on the Auto Train and it will be my last. read more

The conductors need to reinforce this prohibited. I'm traveling with an elderly person and everyone has put their luggage's there, when they're not supposed to. The conductor just passed it and doesn't say anything about it. read more

Amtrak - Trains Near Me - Washington, DC, District of Columbia

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I rode the texas eagle from Chicago Illinois to San Antonio Texas. I was really nervous I suffer from extreme anxiety but everyone was very helpful and nice especially the lady who helps people off and on the train. I never got her name but she's awesome. Our conductor was also awesome we even arrived 1hr early! The gentleman who was in charge of information in Chicago was great I was super confused and he was extremely helpful. Overall the employees are wonderful and thanks to them I made it to my destination safely and before schedule! read more

I decided to take a one day trip by train to DC at the suggestion of my colleague and friend. I was initially apprehensive because I'm the kinda traveler that like to get to where I'm going as fast possible and traveling by train would not quite fit that category. However much to my surprise it was not all that bad and I arrived DC in 6hrs. What I liked most about taking the train is it allowed me to see parts of the country you would not see driving the highways or traveling by plane. Each town we stopped in was different form the last and almost like traveling through a Time Machine. These small towns almost looked like they were suspended in time... antique shops, diners, markets, etc most of the architect were "all brick" building. It was just amazing. Since this was first time taking a train ride since I was 8 or 9yrs old, I decided and booked the coach car. As you know riding coach means you're in "general pop" lol!!! But it was all good. The car was clean and the seating was pretty comfortable given the 6hr ride. They do serve food in the food car but I didn't venture from my seat. All in all the trip was wonderful and look forward to my next train trip... maybe I'll go to New York next via Amtrak read more

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NOT the Chicago to New York train 42. I had the WORST experience with a first class attendant aboard that train two days ago. Traveling with my mother who uses a walker and going on a three week vacation so we had a total of four pieces of luggage between the two of us which I was solely managing. After missing the train due to poor weather conditions during our first leg of the trip and having to wait what we thought would be 19 hours before board the last train of our trek only to find out when we arrived at the station that they put us on a different train departing two hours later AND adding an additional train to our itinerary. When we were able board the Chicago train 42 that I had to find space in our roomette for the two on board tote bags with personal train essentials, two large suitcases and a walker. After trying to explain to him we didn't know and the first train was stowed as we entered and this was our first train traveling experience. Owen was quick to tell me, that me not knowing to check our bags was a "me" problem and that if I would have said please he could've helped me. I was also told I needed to fix my face or I would not be helped by him at all. He then informed me the conductor instructed him he didn't have to help us at all. After we arrived in New York he left my bag on board and continually stared and shook his head at me as I stepped off. After we were both off train and on the platform walking by each other I was called a b@*%h" as he passed. For $2,000.00 1st class tickets I excepted something different than what we experienced aboard that train! What was supposed to be 3 days 2 trains and 70 hours turned into 5 days 3 trains and 102 hours. I am dreading our return home! For the cost of tickets accompanied with disappointment, tears, frustration and sore back it now feels like that $ could been spent wiser! I can't believe this was on my personal bucket list and how one person can change an entire experience! read more

If I could leave "no stars" I would. This was my first and last trip with amtrack. We started in Toledo, OH going to Atlanta, GA the trip was for moving my mother-in-law to live with us. Reservations were made for two disabled adults when we arrived at the station I learned the reservations were NOT how I made them and had to be changed which snowballed from that very moment. 1. There was no proper access for people with disabilities Except for boarding the train. 2. The room on both trains were the most disgusting, nastiest place I have ever stayed in, who knows what diseases infested the places. We were all but forgotten because we were in the very last car on the first train from what I could tell. 3. The food was beyond horrible and not edible. 4. When we boarded our last train we learned the toilet in our room was non-functional because someone flushed a paper towel. My mother-in-law was forced to once again walk sideways with a walker down one-and-a-half-ish cars to get to a bathroom but was unable to get there in time. Later I learned there was a room with a functioning toilet they could have put in from the beginning of this part of the trip. 5. When we arrived in Atlanta I personally heard the maintenance worker say the problem with the toilet was an easy fix that could have been fixed long before we arrived in Atlanta. 6. So, the staff decided to move us to another room with a working toilet, I didn't understand the move but later learned they thought we were going to Alabama for whatever reason, so once again, my mother-in-law had to walk sideways down a very long corridor to the room. Once in the room, she fell but was ok and it was not the fault of any of the train staff. The train staff was exceptional! The whole experience was completely and utterly disgusting for people with disabilities. As Americans, we fund this atrocity with our taxes then we are charged an atrocious amount of money to use this method of transportation. Date of experience: October 20-22, 2024 read more

Highly unreliable and very expensive. Last two trips train had outage causing me to spend more money on Uber to get to destinations. One outage was compensated with Amtrak points that were less than the train ticket cost, while the other had no compensation. This mode of transportation will never be a dependable commuting option. Sad. read more

I would be concerned about riding Amtrak as a senior based on my mother's experience recently. She boarded a train today from Washington DC to Newark NJ having attended a funeral. Let me say she is a active senior and it was even challenging for us to get her to let us help with her bags. Later, I get a call from my Dad saying that she never got off the train even though she spoke with him a few stops before Newark, Penn Station to say she should be getting off soon. I got a very concerned call from my Dad saying she never got off the train in Newark. This started a very frantic serious of calls to see what had happened to her. Finally she called to say she could not get off the train as the doors were locked. Others tried to help as the conductor could not be found. The behavior of the conductor during the trip was not customer service driven which may be to being short staffed she said. This is concerning again because she had already asked the conductor how far they were from the Newark station at a previous stop. Also, it was odd she thought that he had collected the small ticket they usually use to mark who was getting off earlier than usual. Finally, she had also observed him being what she felt was unnecessarily rude to other passengers who were also older. It was challenging to get information as to were she was or assistance. We finally were able to get someone we knew who worked in a elevator role on the rail system to make some calls and get her on a train back to Newark. My concern is the conductor showed no concern in making sure she and other departed the train and did not even apologize for her inconvenience. She was nervous going into New York and not really knowing what to do. A little concern and customer service to my mother would have made all the difference. We were told this often happens from the Amtrak staff at the station and it really should not as I am protocols were not followed. We are thankful to the staff members Sue at the NY station and Will at the Newark station that assisted. Also, her trip coming down to Washington DC was great she said. read more

Don't take the train. Jesus Christ, just don't do it. Never take the train. Employees are confused, they don't know what's going on.

I don't know anyone who doesn't love the romance and nostalgia of a train and with our new fanboy president as conductor-in-chief, Amtrak is going to be in the spotlight for at least four years. The problem is... sometimes the train doesn't love you back. I've ridden the Northeast Corridor Line forever and many times I am simply amazed at the speed and efficiency of their marquee Acela service and other times, it just feels like a third-world train in vain. Like the Post Office I know they lose billions with Congress as a backstop but while I understand you can't always anticipate the weather and sporadic logjams in the system, you can control cleaning and cleanliness. It's time for some elbow grease Amtrak because if the Acela is your best of breed, the US is still in the dark ages of train travel. Maybe Biden can transform his train fetish into excellence (the brand new Moynihan station in NYC is a brilliant start) and properly "invest" in high speed rail but this train enthusiast isn't holding his breath. All aboard (I think.) read more

For me AMTRAK service has been improving! Wonderful journey from Richmond Staples Mill Rd to Washington, DC Union Station R/T. Employees efficient & just did their jobs. Are employees perfect? No, but upon seeing I was having trouble carrying suitcase up train steps, employee helped me. Everyone is doing the best they can! So I am grateful! Thank you AMTRAK Employees including the ticket checkers & conductors! Appreciate your services! Love AMTRAK Reward Points. read more

Worst experience of my life. Some one POOPED in the trash can attached to wall and it dripped all over the bathroom. I told the conductor and he just shrugged. I went to customer service to try to cancel my return trip and they accused me of doing the poop. This is 100% serious. Do not ride the Amtrak. Always late, bumpy, crowded, smells horrible, expensive, passengers have no sense of personal space, they do not turn off the lights or horn so you cannot sleep on the train. read more

Amtrak - Bathroom - Trains Near Me - Washington, DC, District of Columbia

This is my first and last ride with Amtrack. Horrible customer service, train delayed over 4 hours. As I am typing this, we are delayed yet again, just sitting on the tracks. A horrible way to start a vacation. Rude staff that are so uncaring is just the cherry on top. I will NEVER ride on Amtrack again. read more

I'm new to riding trains. I wasn't aware I was in the wrong part of the cabin. One of the employees followed me while I was walking toward the Restroom. Once I finished using the Restroom, his demeanor and tone was extremely rude. He explained I wasn't allowed at this particular part of the train. I was aghast at the carelessness he displayed.I wanted to ensure him I was sorry, and wasn't fully aware of my error. Yet, he decided to turn his back fully ending the conversation. Customer service is not this employees strong suit! This all happened on Texas Egale. Not sure of his name. He had redish hair and glasses. I am so disappointed at the level of professionalism! Not a great first experience or introduction to traveling on trains!! read more

Left my iPad on a train. Immediately filed lost item report (#37215409). Apple Find My Device shows exactly where it is - Sunnyside Yard & Facility, Long Island City, NY. But three weeks later, the very nice Customer Relations staff at Amtrak still can't get anybody in New York to answer their emails asking them to put my iPad in the system and get it back to me. So much for customer service! read more

Amtrak CEO Stephen Gardner, should be ashamed of himself and his company. I took Amtrak for the first time since 1982 , when the trains were disgusting, dirty and filthy. I was on the same train on 1/24/25 and February 3, 2025 and I feel for the people who ride these filthy and disgusting trains. Both times the trains had no heat or internet and most of the conductors uniforms are dirty and dingy,. please tell me that they get a clothing allowance and yes they need some Tide Detergent and Heavy Bleach for the collars. Damn it doesn't take a rocket scientist to know how to was a white shirt and just because the uniforms are blue dont mean they won't smell, if you don't wash your A$$ and Pants. At best you may be able to get away with wearing the uniforms 2-3 days at best if the employee does not sweat a lot. The union and my tax dollars must not mean a whole lot because imagine this is the winter time and I can smell those nasty uniforms, I could imagine how they smell in the spring and summer time? Mr. Gardner, you need to ride your Nasty, Unsanitary Trains and you would clearly would see, they are even safe for homeless people to ride on. It took me using a entire of bag of Clorox bleach lemon wipes to get both my seats clean on Train 86 and 93. Thankfully I am not limited to transportation but I will say this much, no one came on the train to clean either train during the exchange of engines in Washington. I see why people were wearing mask on the train. Gave a lady $5.00 for a mask the smell was horrible and the last thing, during the safety inspection by the Amtrak Police Officer, his damn uniform was Dirty and Dingy and he was out of uniform it ain't like they get under the train . I have seen my homeless people take pride in t appearances, maybe we need to go back to basics and make people earn their jobs......Cleary Amtrak and their prospective unions forgot about their upbringing, When you look and feel clean, you work better..... Guess, I'll be flying or driving to my destinations....... Respectful Much Needed Feedback Danny T read more

Most businesses come down to individuals who make the trip better or worse, that's how life is. everyone knows we have less than great trains in the USA, -I am traveling in the south - and virtually no trains in the west. This is a review of the $211 seat. I took it to and from Marks Mississippi from New Orleans. It is a 6 hour trip normally. Today is Memorial day, the train was 2.45 late but will make up more than half that time on the track. This car is dirty. they did not clean after the last person whose coke was on the drink rest. They have not cleaned the handles of the room/car, I imagine, since 1987. Or vacuum? that on top of the sewage smell that wafts through the cars makes it pretty miserable. It comes at intervals and lasts about ten minutes. It's disgusting. The first woman in charge of us customers - Jasmine - was very helpful and at my request, brought drinks. But she was hesitant to get food. in spite of what the web site says this car offers. The porters are not interested in getting up out of their seats, in serving. The one today, she did not introduce herself, and she was talking to the other employees when I told her my table would not open...maybe... I needed help. (had to go find her, she did not come to the 'ring for help button) She never did come. someone else came. The food lady was nice but very slow. Ten minutes for two customers. But like I said, nice. I tipped her a fiver. If you MUST take the train, I am not sure that it's better to upgrade, because I dont know if the rest of the train smells as bad. I do know that the wifi is non existent here. It would take so little effort to make this a good trip. Too bad. It's amazing to see America from a train. read more

I traveled from Santa Barbara to Glendale, California and back. What a fabulous experience! Ticket agents were helpful and so pleasant. The service attendants were incredible - helping me get luggage on and stored, making sure I got the best seat possible, making sure I knew food was available, helping me get my luggage off the train. Coming back the service was just as wonderful. This is the best customer service experience I have had for decades and hope I can plan more train trips in the future. For people who complain that their train was 13 minutes late or they arrived 40 minutes late -- just think of driving those distances and expecting to arrive right on the dot!! Thanks Amtrak!!!!!!!! read more

I took Amtrak May 9, from Virginia to NYPen, it was fantastic. But the return trip today May 12. So ugly. Nowhere is it indicated a wait time of 45 minutes in Washington union station. Also at NY Pen station, you have the subway + LIIR and Amtrak all together. And the Amtrak agents were unpleasant. On the train the staff was great. But 45 waiting in Washington . Ridiculous for the price that I paid. I don't think I will take Amtrak again.Also, there are no trash on board the train. No idea on which train car number you are seating. Amtrak thanks but no thanks. read more

Used Amtrak for a quick getaway to NYC. The train was clean and the conductor was friendly. They had a janitor wiping down railings as well as seats the entire ride to NYC. The train seemed new and the ride was quick with no delays. read more

Amtrak - Trains Near Me - Washington, DC, District of Columbia

I recently travelled from washington dc to massachussets on the vermonter 56 and back home on the 55. Both experiences were atrocious. On the way there, I received a notification 30minutes before my scheduled departure time that the train was cancelled. As I was already almost of the way to the station, I went into to speak to the representative who said that only 4 stops were cancelled and I was unaffected. I thought it was super weird that they would tell everyone the entire train was cancelled as some people may have not come to the station and missed the train entirely but I figured it was just a mix up and let it go. However, it turned out that I WAS affected and we had to change to buses part of the way through the trip. Not what I paid for, but I understand things happen sometimes and changes have to be made. On the ride home however, there has been an issue with the track and we are going to be more than 4 hours late. I called the customer service number to ask if I could get some of my money back. After waiting for over an hour, an incredibly rude woman answered the phone and said that trains were delayed "1 or 5 minutes" (mine was already 2hours late at that point) and when i tried to let her know that she continued to interrupt and snap at me saying "MA'AM if you will give me a MINUTE as I was SAYING I cant do anything you have to call customer service" (i thought this was customer service!?) Apparently the number listed on the website to call with any issues is actually only the number you can call to purchase tickets. Then she informed me that the actual customer service department closed 15minutes ago (I called when it was open and waited on hold for an hour to get accosted). I decided to try and contact via email, and discovered that Amtrak doesn't take emails regarding issues with trips in the last 2 weeks (only trips from before April 3 when I checked) Crazy! I never write reviews like this but it is literally my last resort as the company has ZERO customer service. Just take a plane. Even with TSA and the crammed space, it is 10 times better. Never taking Amtrak again. Also, we will now likely be getting dropped off in downtown dc at 2-3am, a time when public transit doesn't run and they don't even have a decent tracking system so that the people picking us up can plan accordingly. UPDATE: we did not arrive in DC until 5am. 7 hours late. read more

Amtrak - Amtrak won't let me contact customer service via email about any issues that happened after April 3 - Trains Near Me - Washington, DC, District of Columbia

Despite efforts by the administrators to turn it into an airline on rails, Amtrak is still a wonderful travel alternative. We boarded in Los Angeles for a day-long trip to San Jose. From the moment Keith greeted us in the sleeper car lounge at Union Station, through Jesse's amazing, welcoming service on our sleeper car, to Jason's superb stewardship of the dining car, the personnel made our trip relaxing and enjoyable. To the executives who are determined to cut services and personnel, please know that when we travel by train, we are looking for an experience rather than simply a way to reach a destination. Don't mess with the things that make Amtrak special. read more

Currently sitting in an AMTRAK car at Union Station "waiting for the conductor to arrive"; it's been an hour and still waiting. Passing by the scheduled arrival time; people waiting at destination. No help with logistics, unprofessional behavior, conflicting guidance, no air conditioning, bathrooms that do not work. Easily the worse trip I have ever taken (I'm 67 and travel frequently for both personal and business. I could say more as we're just stuck here.... But will instead contest the charges for theses services that were not rendered... read more