So, I am taking an Amtrack from Alexandria to Fredericksburg. Total cost of the ticket $27.00 I got there early, train was not full. Tried to change my ticket for earlier train. No one was maning the station. I asked a guy if I could get on board. He waved me on and they charged me an extra $25 for the ride. I could understand if the train was packed, but I am literally in a seat by myself. Shame on you Amtrack for bad customer service. read more

Over all a good experience. The staff was super nice and attentive. Gotta love free WiFi even though it was a bit slow. Didn't like the whole delay thing, it se ms to be always the issue with Amtrak there have always been delays. The waiting area in Newark,NJ was super hot and I assume it must be really cold in winter. The food is obviously not great but if you forgot to bring any sneaks, you have to eat what the have. I tried the Sicilian veggie peanut noodle. It was okay and I had no other option coz I was hungry and needed something to eat. Majority of the choices have meat. Over all, Amtrak is clean and the staff is just amazing. read more

Check-In was easy here. I scanned my phone on the Kiosk and it printed out our tickets. We waited in "line" and then headed over to the train. We were handed our seating assignments as we boarded the train. Train was on time. The trip itself was good as well. Plenty of leg room, large seats, comfortable enough to sleep in. Food was average at best. Staff were nice enough. Fellow travelers were somewhat noisy at times. Overall, I want to travel by train again - it was a good experience. read more

Worst travel experience of my life. I was going from Old Saybrook CT to Boston MA, and my 9:09am train did not arrive at OSB until 1:15pm. There was hardly any information given to the few dozen people waiting on the platform for 4 hours, every hour or so the app would update to say the train was delayed another hour so I was constantly thinking it was close enough that I shouldn't leave and wait somewhere more comfortable. A different train to Boston went by first, and the conductor said we could get on that one but we might have to stand, so I decided to wait. Once my train finally came, 4 hours late, no one told me which way to go down the train so I walked all the way to the front looking for Business class before another passenger told me it was on the other end of the train. I had so much luggage and had to walk the entire length of the train twice to find Business class, it probably took 20 minutes and my body was aching the next morning. Finally I found my seat. I was utterly exhausted from spending 4 hours in the cold wind and then lugging probably a 30 pound bag up and down the train. I went to get some food at the café. The only food. They had. Were almonds. I had never felt so miserable. I went back to my seat with my almonds and quickly fell asleep. There were no announcements of the stops though??? So I kept waking up every time the train stopped in full panic that it was my stop. If I listened hard I could hear people discussing the stop or a conductor telling another car, but he never would tell our car where we were. I literally do not understand why everything was so ridiculously awful. I am never riding Amtrak again for as long as I live. read more

$93 for a business ticket that takes 2 hours is not worth the price. On the line from Grand Central to Albany, business is the last car next to the cafe. There is a thin curtain separating it from the cafe car, and the noise from the cafe is loud and distracting, especially if you are trying to get work done. No other perks for this class, which is $19 more than a regular ticket. Bathroom reeked of urine and was wet and sticky. Don't do it! read more

Boo not a good experience here. Not only is the way people are lined up like cattle annoying, but the trains never seem to leave on time. Today the train was held up because someone was looking for something in lost and found? So I train filled to capacity was held up for 45 minutes for one person looking for something. While I am sympathetic, I've worked in the transportation industry for 5 years and I know that this isn't good service. At this rate you might as well take a bus for $50 round trip since it will be the same amount of time to get to your destination. read more

I find this so ironic. Just last week I was on facebook and a friend asked if anyone had traveled via Amtrak. I took the opportunity to say how great my Amtrak travel was in 2019. I touted the beauty of each state and the great way travelers are treated on-board. I gave them a thumbs up. Since soon after the "plague" started to hit the travel industry, I have been inundated with offers from Amtrak, encouraging people to travel again and offering such deals as "book a roomette and take a companion free," or 35 % off summer travel. As a disabled, service connected vet, I thought I would try for the roomette this time, making it easier for my condition; and I could take my husband for free. I put in my call-back number and received a return call 25 to 30 minutes later. The individual on the phone said he has not heard of any of these discounts (the ones I still have saved in my emails), and he proceeded to quote me a price MUCH higher than the cost displayed in their on-line ads and in their emails to me. I mentioned to him that I had such a great trip last time and was excited to travel again via train. The representative was disinterested in what I was saying and asking, and then when I inquired about coach rates he said they were booked well in advance; no seats available for a July 20 or a July 21 departure from Burlington, IA. He then hung up on me. He said specifically that Amtrak had NOT had any decrease in travelers during the pandemic. I find that hard to believe since most travel options were somewhat affected by the pandemic. It wasn't a secret that companies of all types had a decrease in business over the past 1 and 1/2 years. When I tried to call back the 800 number it was busy (or I was "blocked.") I guess I am one of those "old school" gals who likes it when what is advertised is available; and the customer service representatives are knowledgeable as to what special deals their company is offering at any given time. He also said there was not a veteran's discount. (I received it last time; they must have changed their minds about giving vets a discount.) I don't fly anymore, so my husband is renting a car and we will make the trek via automobile. When customer service reps don't show enthusiasm toward their product and when they appear not to care about the customer- - it matters to the customer! The rep I spoke with had no enthusiasm for this customer. I can say, without reservation. (excuse the pun) that I will not travel on Amtrak again. Paulette Theobald, Wilton, IA read more

Rode Amtrak from Union Station Washington DC to Miami: All was great except for two things... # 1they do not have any hand sanitizer in there bathrooms, even greyhound has hand sanitizer, and there bathrooms are not the cleanest. # 2 they just recently changes the dining, they used to have a dining car with an actual chef who prepares food served at an table..no more, they only fixed these prepared meals for sleeping cars. They ride was great, even a long ride like that. read more

I will never ride an amtrak train again. Delayed an hour and 40 minutes on the way to my destination, and now that or longer on my way home because we have to wait for a new engine. The last trip I went on was equally awful, a sweltering 7 hour trip...because the heat was blasting and they couldn't turn it off. If you are even considering taking the train rather than an airplane or driving... RECONSIDER. Oh my god, don't do it. Unless you are buying the ticket for your worst enemy? Then definitely put them on this train. read more

Just returned from a 1st Class BR round-trip LA to Washington DC. The outbound leg was wrought with problems, delays, and a attendant who was all talk and no action. Train # 4 Car 0431 (25 May) Train # 30 Car 3001 (27 May) Train #29 Car 2900 (9 June) Train #3 Car 330 (10 June) We missed our connecting train to Washington. Amtrak put us up in a second-rate Hotel (see attached photo of our bathroom) for the night and left us to fend for ourselves to get to Washington. There were no BRs left on the next day's train to Washington. We were offered a BR on a train via NY connection to Washington arrival at 12:30am the next day. Not only would we miss other booked reservations in Washington but we lost 2 of our vacation days as a result. Lost deposits on our hotel room. We canceled the train to Washington and flew Chicago to Washington ($1000) + two Taxis ($100) - to O'Hare / to Union Station Washington. On Train problems: 1) Departure from LA was 1 hr 30 minutes late. This coupled with combined delays for weather and numerous scheduled stops got us into Chicago some 5 hours late. No Dinner on board that last day, but gave us a in-station meal voucher...$20 for 2 people. 2) Not able to hear any announcements in our bedroom suit. Therefore missed Breakfast call reservations. 3) A/C did not work in our car. 4) Attendant, Bobby, had no idea what he was supposed to do, and continually bragged it was only the third time he'd been on a train. Had to chase him down EVERY time we wanted our beds prepared, one time found him sleeping in a chair, couldn't answer any questions about the train or travel. Pleasant, but needed much more training. read more

This is a letter I have written to Amtrack Customer Service. I have traveled twice this week on the East Coast, and I have been surprised at how there does not seem to be any respect, service, or appreciation given from the staff that works on the train. The story I reference is an isolated incident that happened between myself and one staff member, but in writing about it, it made me recall that not one interaction or announcement I heard while on the train felt like it was from a place of mutual respect or appreciating that there were paying passengers on the train. I questioned if this is the new normal for Amtrak, or have we as customers accepted being treated this way? The Letter: I want to express how disappointed I am in how the simple idea of courteous service, seems to be completely lost in the world of train travel on Amtrak. I took two 8 hour train rides, and two 3 hour train rides this week, and what I experienced was less that pleasant. It has made me question if this is the new normal, your clients pay money to be treated, and spoken to like we are a bother to you, and we the customer just accept it? (I guess that is the root of the problem, we are allowing it) So I have decided to write to try and see if it will make any difference. The first thing that was clear to me is how inconsistent things/rules are between different staff shifts, when riding in the quiet car. The first half of my trip from DC - NYC, it was very clear what the rules of the quiet car were, and also how things should not be in the aisles, or in the way of other passengers. Well the second half of that trip when the staff changed, it is like all of those rules went out the window. People were talking all over, there were newspapers on the floor in the main aisle, just waiting to be slipped on. And the conductors that came through the car did not say or do anything about it. My return from Back Bay in Boston, is the part that sealed the deal for this email. I am on the platform, the train gets into the station, stops, and one of the staff gets off and stands in front of the door. I approach him, with my ticket in my hand, and he is still standing in front of the door. I look around me and notice no one else is getting on the train. So I ask him "Are we allowed to board the train, no one else is getting on" he replies with a smart tone of voice " If you plan to get to your destination you better get on the train, stop worrying about what everyone else is doing, and worry about yourself". There is nothing about this reply that was appreciated, I found his tone of voice, sarcasm, and message all to be completely unnecessary. I asked him a simple question for instructions, mainly because he was standing in front of the door, and his unwillingness to move, is what made me think I should not board the train. This is what made me think to myself, "Why am I allowing him to treat me this way, I am paying money to a company that is allowing their staff to treat their customers like dirt" So I have decided to take a stand, report my findings, and see what the outcome will be. I do hope that this is not the new normal for what customer service is, within the structure of Amtrack. I can't imagine that much of anything I am told in response to my message, will convince me. I will need to see a difference in how the staff speaks, makes announcements, and interacts the next time I ride the train. read more

Waited at their location for over an hour and the bus never showed up. I called the customer service and they had no idea where the bus was or how to get a hold of it. So done with their crappy service. read more

MY first dealing with Amtrak and it wasn't pleasant. website isn't very user friendly and customer service isn't either. I went online to view the schedule and book a trip from NYC - Montreal. Kept getting an error message that there is no service between the cities selected on the dates entered. Certain I was doing something wrong, I perused the website to determine the reason no train was found - despite the posted schedule. Not a clue! - so I called customer service. I chose the callback option due to the expected long wait time. 45 minutes later I received the callback and was put on hold for another 11 minutes. finally a representative came on the line. Three times I explained what was happening and three times he didn't understand my question. On my fourth attempt he finally said the Adirondack line won't start running until August. What?! Couldn't that info be boldly posted somewhere on their website? and save me a lot of time?? That agent may have be ill-informed but he was definitely unhelpful and uncooperative. (For all I know I still may have been doing something wrong.) I couldn't seem to get a clear, concise answer - such a frustrating experience. I came away with a sense that this is not a very well run company. read more

Shameful on-time performance. Train 94 from DC to NY is consistently over one hour late leaving DC. The staff have no clue what's going on and make no effort to be helpful. The WiFi never works. A train company that is this bad at keeping its schedule does not deserve to stay in business! Amtrak is the most unreliable form of travel from DC to NY. read more

The train boarded on time and car staff and dinner staff were amazingly friendly and helpful. The dinner was great and they offered complimentary bottomless wine because they ran out of baked potatoes. HOWEVER once 9pm hit, that TRAIN WAS FLYING OFF THE TRACKS. Whoever was conducting the train from Sanford Florida to Lorton Virginia on Feb 3, 2023 was a dangerous conductor. My entire family did not sleep at all because we thought we were going to die every time the train flew over a bump which was about every 10 minutes. Our hearts were in our stomach as the wind would whistle and we knew we were coming up to the next bump. I was so scared that I put my 3 year old's medical alert bracelet on and slept behind him near the window in case we flew out. This is no joke. I am a nurse that usually gives people the benefit of the doubt and usually very forgiving but this train ride was extremely unsafe and I will not be traveling on Amtrak in the future. read more

Had the most godawful experience on empire builder taking 7-8 hour delay ( I was stuck in the williston station for 10 hours) and thanks to that I ended up missing the 1st day of my college classes,and also got food poisoning from their "complementary stew" thanks alot, you guys suck and I'm not taking another amtrak till they get their s**t together read more

I use Amtrak daily to commute to work. Each month I spend over $1,200 to purchase a monthly ticket from 30th St Station in Philly to Penn Station in Baltimore. Today the train I usually take was delayed due to a pedestrian strike. After waiting at 30th St Station for over an hour we were told that all passengers heading to Wilmington, Baltimore or D.C. could board train 51, and our tickets would be honored. After boarding and when we were under way the conductor, Anthony, scanned my ticket and told me I couldn't be on that train with my ticket and that I would have to get off in Wilmington and wait for another train. I, along with other passengers, tried to explain the situation - that we were told to board train 51 and that our tickets would be honored. He was rude, aggressive and unwilling to listen. Despite the fact that train 51 was not crowded and that there was plenty of room he made us all get off. Horrible customer service. Lousy way to treat monthly riders. read more

Acela from DC to NY in the early morning is great, albeit comically unstable on the tracks compared to a European or Japanese express train. Business class in the morning. Acela from NY back to DC at night was painful. People were loud, messy, they brought screaming infants (why East Coast?! why?!). But then, it was coach. In both business class and coach, I was able to charge my phone. Bathroom in the A.M. in business class was very clean. Bathroom in the PM in coach was post rock concert gross. Business class may be well worth the extra money for your ride home. read more

Amtrak overall is a great company. I had a good experience when traveling from ALX-Alexandria VA to Penn Station-Newark NJ. This review is regarding "Janae" an Amtrak Rewards Customer Service representative who I had the great MISfortune of speaking with when I had questions regarding a recent trip. "Janae" is most definitely the worst customer service agent I have ever dealt with. Rude, condescending, abrasive, and a general lack of professionalism. Amtrak, you can do better than this. There are many qualified professionals available who are seeking employment. Janae, should be replaced!! read more

i do not recommend riding with amtrak i got on at 3:05 and didn't get off till 1am i had a funeral to go to and because of the mutliple delays i was late and the temperature on here is terrible it goes frm hot to cold then from cold to hot not comfortable read more

It does not take 8 hours to get from Norfolk to dc plus the several delays. To make things better they cant even give a time or estimate of when we will arrive. Horrible read more

Fan of the Acela train-only problem is taking Amtrak to NYC you end up going slow near the city as the are single tracking trains...annoyingly slow on approach. I like the quiet car. First class car is the best of course...pricey though. I wish you could catch an earlier train if you get to station early without paying anymore. They will reprice ticket. If there is room they should let you take an earlier train without paying more as tickets are quite expensive already. At least you can bring a bottle of water and you don't have to remove your shoes for inspection-makes train travel more desirable. read more

Taking the trip from Union Station to Penn Station via train was better than I expected. Amtrak offered many more departure times, Bolt Bus only offered two that were both scheduled earlier than I wanted to leave DC. I arrived to Union Station 20 minutes before departure and there was a a line. The line was short and moved quickly. The train seats were comfortable. Though there were several stops along the way, Baltimore, Philadelphia, and Newark the train was very empty. It was bumpy occasionally and I did not like that the light was on 30 minutes before arriving in NY so I could not sleep but at least the train was on schedule. An Amtrak employee walked through the train cars announcing each stop. I also got a AAA discount of about $7. I would take the train again for a short trip. read more

I have been a member of Amtrak Guest Rewards for a number of years. My wife and I recently took the Lakeshore Limited and City of New Orleans from Syracuse, NY to Chicago, IL to New Orleans, LA. The first leg of our trip was uneventful. 4/13/2019 on Train 49 Room 4912 B., I woke early enough to stretch my legs in Toledo. The temperature was 38 F and there was blowing sleet in a strong wind. I was in the dining car and mentioned to the attendant, Mike, that I would like to step out. He kindly opened the door and allowed me out on the platform. I walked for a few minutes, and it felt great. Mike remained on the platform monitoring me the entire time. He must have gotten uncomfortable, but was unfailingly pleasant. He treated me as I expect to be treated, as a valued customer. The second leg of the trip was to NOLA. 4/14/2019 on Train 59 Room 5900D. Brian was our car attendant and was very attentive and pleasant. We spoke for a while about the 8 hour delay into Union Station for train 58. Brian stated that he was on that train, and had not slept in about 30 hours. I couldn't tell, because he was very efficient in his duties. Except for helping me with my bags. I am 68 years old and don't mind assistance. I welcome it. There was a supper served at 9 PM in the Dining Car. There were two tables fully occupied, a table with one couple and 7 tables vacant. My wife and I sat at a vacant table and were promptly asked by the attendant to move to the table with one other couple, which we did. That left seven tables vacant. We ate a VERY disappointing Muffaletta. Almost tasteless. And it proved to reside with me for a couple of days. The server was surly. We finished our meal. There were still seven empty tables. Breakfast was more of the same. One table fully occupied, one with one occupant, 8 empties. We were told to join the one occupant by a server who was, to understate the case, RUDE. We waited a very long time for the meal and ended up wishing it had not come. Some sort of egg/potato/sausage dish that was not completely heated (HOT AND COLD in One Dish) and was almost inedible. We finished our coffee and left. Still 8 unoccupied tables. The server was RUDER if possible. I should mention that we had three carryons. I carried them up the stairs, and I carried them down the stairs. The attendant was nowhere to be found. My wife and I had paid a first class rate and were treated as steerage. And fed accordingly. We returned on 4/20/2019 Train 58 Room 5800B. More of the same. Our attendant greeted us, and that was the last that we saw of him. We were informed by someone that dinner would be served at 4 pm and 5 pm and would we like to make a reservation. We chose 5 pm. We learned later that there was serving at 6 and 7 also. Same seating as before. Forced into an occupied table while many remained empty. A chinese noodle dish so bad that we left most of it behind. Poor service and long waits. I wanted to retire at 9 PM so I used the button in our room to call Akeen at 8:30. The light on the call remained on for a full hour. No Akeen. I went looking for him. Couldn't find him. Asked a very rude attendant in the dining car how to find him. The gentleman was less than helpful. I returned to my car and happened to run into someone who knew Akeen's location. I found him, He said that he never heard the buzzer/signal. FINALLY in bed at 1030. An hour and a half after my desired time. We asked for extra blankets since the car was very cold. Turned out that was a great idea. I woke and went to the sightseer car. Very cold. Went back to my room, very cold. Could see my breath! Had to don heavy clothes. And we were still cold. Skipped breakfast. Had no desire for rude service and/or bad food. Arrived in to Chicago. No help with bags. A truly miserable trip on the fabled City of New Orleans! Our last leg was on Train 4800 on 4/21/2019. Our attendant, Kevin, actually HELPED WITH MY BAGS! He also mentioned that there was a complementary drink waiting in the diner. We went and were served by the same affable attendant from our trip out, Mike. He was friendly, courteous and allowed us to sit by ourselves, even though two other tables had room for a couple. What a nice treat! Our train was late getting into Syracuse, so we headed to the diner to be served by Mike. Again, tables were occupied by fewer than four. Again, Mike allowed us to sit where we wished. And another surprise...the lunch was not only edible but actually tasty! I had the antipasto and my wife had chicken in sauce. Mine was delicious, hers was delicious and Mike was the perfect attendant. The train arrived in Syracuse late. Kevin assisted me with my bags. A good trip. I checked the dollar value of my trip. According to Amtrak's site, the round trip, from SYR to NOLA and return, with 4 bedrooms, costs over 3300.00. I also checked airfares. A FIRST CLASS trip, on Delta, from SYR to NOLA for two costs 1500 dollars. It is shorter and according t read more

$12 gets you to BWI shuttle station in 28 mins. The shuttle does the rest of the 5 min trip to BWI. Better than the hour long trip ($4 trip) from BWI to the Greenbelt station. Although you do go by corn fields on your way into the city. read more

In general, very bad experience, the coach section is very cold at night, the dining room does not service food. it's for sleepers only. My train was 5.hours late than schedule. Don't recommend it. read more

It's an acceptable option. Definitely not the IntercityExpress in Germany or the Thalys in France, but a thankfully good option for alternative transportation (i.e car) to get around the Northeast. Haven't tried the Acela Express but hope too one day. read more

I recently rode the Northeastern from DC Union Station to Penn Station in Baltimore (now to us rail n00bs that's a real mystery - why is the station in Baltimore called Penn Station? It's not even in Pennsylvania!) My last experience with Amtrak was in 1990 - the lapse in time says it all about THAT experience. This train was clean, very comfortable. What I REALLY liked was the two 100VAC socket right under the window to charge things up. Once you get on the train it wasn't packed, (I was on the Tuesday 6pm run) and every stop was on time. The only "grip" (for the lack of a better word) I had (and this really isn't Amtrak's fault) was how people behaved before boarding actually started. I saw it as a reverse evacuation from a burning building - except everyone had luggage. There really wasn't any resemblance of order or queues - disconcerting to a rookie - and really operated more like an experiment in chaos/self-organizing systems. This rush started when the "prepare to board" sign came on. Once boarding started, it moved very fast, there were plenty of Amtrak folks there to keep everyone moving through at top speed. So it looked chaotic, but it actually worked quite well. Would I do this again? At $21 a pop, yeah! No WiFi onboard, but VZ Aircard worked well along the way. read more

I just took the 7:40 pm NE Regional from NYC to WAS. I gotta say that the Amtrak staff on this train are THE BEST! Not only were they friendly, but I also watched them guide a young college girl to the best way to buy tickets in the future. This is my new train from here on out - just because of the incredible customer service. Amtrak continues to do it right with their excellent employees. Apparently there is a few of older ladies who take this train after every Orioles game. God bless the staff - hey know these ladies and talked baseball all the way to DC with them. It is these small things that truly make a difference. I'm leaving this (1 hr delayed train - weather) with a big smile due 100% to the Amtrak staff! read more

For the first time since I was a kid I went to use Amtrak. I scheduled a train online and booked my ticket for 4:30pm. I got a call from Amtrak the next day stating that the train had been cancelled and that I could take a different train or schedule a bus. When I asked what train times were available I was told only early morning. I then asked what buses they had available which was 5:45pm. What was the reason for the cancellation? It was due to scheduled track maintenance. If the maintenance is scheduled why would you allow customers to book a train during it and waste their time and yours? Also - if you cancel a train have a bus ready for the same time to replace it. This is why people no longer take the train. It is not reliable and appears to be very poorly managed. I won't be using Amtrak again. read more

Rode Amtrak from Flagstaff to Union Station on 9/3/18. The train was supposed to depart AZ 8:38 pm on 9/2/18. The train did not pick us up until 2 am on 9/3/18. No explanation why. No apologies. No periodic updates from the agent working while we waited. No upgrades or vouchers offered to compensate our time. In fact, around 1 am, the agent told us the train would be arriving in 10 min and we were all standing in 42 degrees weather when the train was once again delayed to 1:52 am. No one bothered to tell us anything. Will Amtrak be responsible for our medical bills if we get sick? It's the worst experience EVER!!! read more

I'm current on Amtrak traveling from Florida to Washington DC . My time of arrival was supposed to be 2:30pm it is currently 4:28pm with a new estimated time of arrival of about 8:00pm . The staff is purposely delaying the trip and giving no accurate warning of our delay . An entire 6 HOUR DELAY . I have connecting travel which I will possibly miss my entire second trip . All they have for us is peanuts and " I DONT KNOWS " It's shameful and unprofessional . NEVER AGAIN . read more

Value proposition is lost when the train is an hour late, slow and you can't check into your hotel until 2a.m. Should have caught the Chinatown bus for $25 instead of blowing $250 on Amtrak. Amtrak is the Greyhound bus train service of the world and way behind the rest of the world as far as keeping trains on time... read more

I just had an amazing experience with AMTRAK. Sold me the ticket for the train that just disappeared.in tje middle of the night. Train 165. On June 16. Never again read more

I recently used Amtrak to travel back from Atlanta to Baltimore I took a flight down to visit family I booked a train the arrival time was supposed to be 805 PM on Jan 8th arrival at Baltimore 1105 am I called my fiance to be able I should arrive no later than 12 she took off of work the day on train was running late when I arrived supposed to be by 9 when 9 came no train "it should be here any minute " the train arrived 400 am the following day i requested a refund I was forced a voucher for the price terrible customer service I will never take Amtrak again I suggest you don't take a greyhound or fly they are not professional and only care for the consumers money read more

So backward as if one is back in the 18th century. No joking, riding a horse would be better. Nothing really functions, broke down few times from Seattle to Los Angeles, so called coast starlight is more coast disaster. Compare the trains in Europe and Asia, Amtrak is 100 years behind... read more

What can I really say? If you can't afford to fly or don't have another way to travel then I guess you're stuck with Amtrak, but it's upsetting that Americans have to settle for such an inferior rail service compared to Europe. Not all of the trains have dining cars and in addition most of their trains are old and constantly breaking down or malfunctioning in some manner. The seats are HARD and about the same type used in an airplane so don't plan on reclining. You do get more legroom than an airplane does but you're also going to be on the train quite a bit longer so it's really not a good tradeoff. Half of the food they supposedly offer is junk and it's usually running out on the trains (I'm writing this review from Amtrak's Silver Star right now where we got on at the beginning of the line around noon and they were already out of half their food offerings). The rails are in terrible need of maintenance and updating as you can feel just about ever divot and bump along the way, it makes for an incredibly rocky experience. Oh and the wifi network available through them is unreliable with no internet access. Bathrooms are gross too but that's mostly from other people on the train using them. read more

Amtrak - Trains Near Me - Washington, DC, District of Columbia

My absolutely horrible experience on my ride from Atlanta to Lynchburg. I boarded the train to Lynchburg, Va at 9 ( ALREADY 55 MINUTES late) when ERNEST ROBINSON was assigning seats. I , politely, asked him for a window seat because the seat he assigned me was an aisle , not next to a charger, and was covered in the next persons filth and mess from HER ride and somewhat occupied by the woman in the window seat. He explained that the seats were for parties traveling together, which makes NO SENSE given that a seat is a a seat. I was no asking for two seats, but merely a seat that was unoccupied. Conductor RANKIN also gave me this excuse and neither were accommodating or seeming to want to help. I have taken AMTRAK before and will likely not again due to this terrible new way of assigning seats and not caring about a customers concerns ( especially for a 10 hour ride). read more

The worst public transportation company. I've never seen such unprofessionalism before. Never using AMtrack again until these issues are fixed. A waste of money. read more

Was vacationing in Orlando and decided to stay while my family went back to Miami in our car. I was about to book a bus ticket when it was suggested by family to book a train ticket. Thinking this would be quicker since I would be arriving at traffic time I opted to take the train. While on my way to the station I received a message from Amtrak at 9AM that the train would be arrived at 12:15 rather then 10:20. This last minute message should have been my first red flag. When 12:15 came, there was no train to be seen. It was announced a few minutes later that the train would arrive at 12:45. This was already very frustrating as the time of arrival to Miami was supposed to be 5:45, it changed to 7:30. While on the train, many hiccups had occurred that involved the train stopping for long periods of time. To make a long story short. The estimation for the trains ETA to Miami was about 12:30AM. However this time continued to move upward. I opted to disembark in West Palm Beach and drive the rest of the way after my family agreed to come get me. Many passengers on the train headed to Miami did the same thing. I arrived in Miami at 11:30PM while the train still had another hour before it would arrive. This is assuming the ETA did not continue to move up. God knows what time the train actually arrived at the station in Miami. I was fast asleep in my bed at home while the train was still dragging itself through South Florida. If you find yourself without a car, I would suggest booking bus or just renting a car and if you have the money just buy a plane ticket. A flight from Orlando to Miami is about 30 minutes. MUCH better than a 7-8 hour train ride or in my case, 12 hours. Will steer clear of any Amtrak trip in future. read more