I'm only giving this 1 star because i HAVE to. Normally i'm not one to complain, ever, but i'm soooo tired of Amtrak Bus Connections. Not saying anything about the train since for the most part the customer service there is okay, other than everyone always looking and acting like they hate their jobs. Amtrak seriously needs to start hiring better people as drivers for their buses. The last 3 times getting a bus from Santa Paula, Ca to Bakersfield i've come in contact with 3 rude drivers! Riding on a bus at this very moment and it was the last straw which made me write this, driver did not even get out of his seat, opened the door and was on his phone and didn't even look at me and asked "going to bakersfield?" I saw yeah. Then he said "ok get on" mind you i had a really heavy suitcase, i picked it up and had to get it on the bus and then lift it to get in on one of the seats. Before, they would open the bottom and take it from you and do it for you. He said he didn't need to scan my ticket and told me to sit down. Ughhhh! I wish i was the type of person to speak my mind at that very moment, but i don't like starting problems. So so rude! I rather drive on my own than have to be dealing with his horrible customer service because it only seems to get worse than better. Shame on you Amtrak! oh and PS emailed were sent before regarding the previous drivers and my complaints and NEVER got a response. Great customer service. read more