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    Oceanside, CA

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    Tony H.

    几个月前我来这里,准备搭乘太平洋冲浪者号列车沿着海岸去圣巴巴拉。车站本身和美国大多数类似场所一样,看起来井井有条、管理得当,但(相比世界上其他地方)人手不足。我们想在售票窗口确认一下行李和已购车票的事,但那里没有人能回答问题----估计那个人当时在站台上忙别的事情。慢慢地有人开始排队,等着有人出现。于是我们拨打了美铁的客服电话,试图解决问题。等了一会儿,接线员接听了,最后的答复大致是:"我们在电话里确实没法高效地帮到你,但开车还时间快到了,售票窗口应该很快就会有人来了。"接着,那种经常发生的事情发生了:那个人出现了,回答了我的问题,处理好了我的麻烦,也照顾到了排队的每个人----所有事情在大概8到10分钟内就搞定了,而那时离火车到站还剩10分钟左右。效率相当高。列车本身体验很不错,我在别处写过。非常棒,强烈推荐。和我习惯的东亚火车在很多层面都很不一样(不是更好或更差,只是不一样)。 Came here a couple of months ago to take the Pacific Surfliner along the coast to Santa Barbara. Station itself like pretty much most similar situations in the U.S. seemed organized, well-runned, and understaffed (as compared to some other places in the world). We tried to get some confirmation on some things around luggage and our pre-purchased ticket from the booth, but there was nobody there to answer our questions (think the guy was working on something else around the platform). A bit of line began to form waiting for someone to show up. So we called the Amtrak number to try to get things sorted out and after waiting for awhile the operator and answered and the conclusion of the discussion was something to the effect of: "we can't really help you in an efficient way here over the phone, but there should be someone at the booth soon given how much time remains." And then kind of what often happens, happened: guy showed up, answered my questions, took care of my problems, took care of everybody on the line, got everything done within like 8-10 minutes, all with about 10 minutes left before the train arrives. Pretty efficient to say the least. The train ride itself was quite good, and I wrote about it elsewhere. Quite amazing and highly recommend. Also very different from what I'm used to in East Asia on several levels.

    2023 December 13 Back of Business Class seat
    Debbie S.

    Love Amtrak! Do I love the bad internet, train delays, and prices? Nope, I love that there's an easy way to get to LAX. I ride Amtrak (Pacific Coast Surfliner) when flying out of LAX. Combine that with the Flyaway bus and it's an amazing combo. It beats having to drive and sit in traffic. Tip: Buy Business Class always. With Business class you get a snack box and choice of water or wine. Tough choice . But the real reason I buy Business class is because I'm guaranteed a seat. When you buy coach, if the train is full you have your stand. Amtrak oversells coach but not business class. Seats are comfortable, way more legroom than a coach ticket on a plane. The tray tables are big enough to hold a laptop. Bathrooms are decent. You also get red cap service and lounge access with a Business Class ticket. Staff is hot and miss. It's a government job.,. Remember to sign up for Amtrak's loyalty program. You can use points for free rides.

    Aiko M.

    I've been taking the Surfliner for close to 20 years, and have used almost every stop from Oceanside to DTLA. I've watched this particular rail system deteriorate in service and timeliness. While the app makes buying tickets and modifying chosen trips a breeze, and the office people are so kind when one asks for info on which track is being used, they no longer check tickets after you board and are comfy in your seat. They now force everyone to stand in line to have their tickets scanned. Besides that wait; this train slows down/stops more periodically between and at stations to let oncoming trains pass than in the past. My train was delayed a bit one way and over 30 minutes going home, which wouldn't have been bad except Oceanside doesn't allow overnight parking past 2 am without a pre-requested pass and I was on the last train. I was hoping for a better overall experience so I chose Business Class seats. I got a snack box and water only on the return trip (which I gave to a homeless person- I hope Amtrak doesn't stop because they find their trash all over haha). On the trip up, the guy was sleeping so I never did get my treats. It was a bit annoying trying to get to my seat as I entered the train from where the conductor was checking tickets and had to walk over. Paths and stairwells are very narrow. Overall, I will continue to use the Surfliner for my northbound excursions, or even the Metro link depending on who has the better timetable that day. Pros: - nice views - can go from SD to SLO - the app Cons: - pricey now - too many delays - can't park for several nights or even overnight - low quality snacks served in Business Class

    Alex D.

    DO NOT buy tickets for the "amtrak," considering the amtrak is NOT EVEN RUNNING ANYMORE. This is a SCAM!!!!!!! The amtrak is no longer running because of a coastal landslide. The amtrak web site will now sell you BUS tickets. You have to take a bus from Oceanside to Irvine, then another one from Irvine to LA, THEN ANOTHER inside LA to the airport, if you need to go there. The web site is UNCLEAR about this, and many people still think they are taking a train when they are NOT. Also, the bus tickets SELL OUT so BUY THE TICKETS ONLINE, EARLY. Do not show up the day of your trip expecting to get tickets. There is a male employee here who is also rude to guests. Most of the other employees are nice and helpful though! Thank goodness for them.

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    Page 2 of 3

    Ask the Community - Amtrak

    Review Highlights - Amtrak

    “We recently discovered how wonderful it is to take the Pacific Surfliner from the valley to Anaheim.”

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    Pacific Surfliner - View from a train passes coastal parks, pullouts, and public areas, some with surfing.

    Pacific Surfliner

    4.7(15 reviews)
    0.1 mi

    I took the 10:10 from Old Town to LA - Union Station. I opted for a business class seat. It was a…read moregood thing, too, because Coach was standing room only for most of the ride. The Business class seat was amply sized and had a good amount of leg room. There were also easy to access electrical outlets next to my window seat. While I don't love sitting backwards, I did like the view from the big window. The seat next to mine was also empty, so I had plenty of space. Lots of cool ocean and town views from the right side of the train! The included snack amenities included OJ, bottled water, coffee/tea & danishes. While the conductor indicated that snack boxes would be delivered at noon, no such boxes ever made an appearance. The bathroom was okay, but nothing spectacular. Overall, the ride was efficient and pleasant, and it was much better than sitting in traffic for hours and dealing with driving hassles or flying up. Peace.

    After a flight to San Diego was canceled, I was able to book a seat on the Pacific Surfliner to get…read moreto my work event from San Luis Obispo. The train offers coach and business class seats and I booked business class. The business class cars are clearly marked on the outside of the train and via signs on the doors on either end of the cars inside the train. Passengers are asked to sit on the upper level and save the lower level seats for those who have difficulty with stairs. The staff are hit and miss with miss being the general rule, it seems. They aren't helpful at all and tend to be gruff and borderline rude. The afternoon staff seemed to be a little more cheerful and polite than the staff on the train when I boarded at 6am. Business class offers lite snacks only. Upon entering the train at 6 AM there is a coffee station set up that also offers hot water some teabags a few bottles of water, some orange juice bottles, and packaged pastries. The coffee station is closed down in the afternoon and the pastries are not replenished, but they are left out. Around noon and 1 PM an attendant walks around handing out snack boxes. These are nothing special, but as the café shop was pretty much out of regular food when I went down to buy something for lunch. All they had were drinks, chips and candy. I had to make do with the boxed snacks. The Wi-Fi is absolutely horrible, and while I tried to participate via Zoom in the meetings I was missing, the signal was so poor that I had to sign off. The same goes for any sort of social media scrolling. Luckily, I had already downloaded movies in anticipation of my flight, so I had something to watch. The train was delayed by about one and a half hours. I was supposed to arrive at the Santa Fe depot station in San Diego at 3 PM and the train arrived at 4:20 PM. I understood that this is somewhat common, but not always to this degree. All of the above being said, the ride itself was relaxing and convenient, considering that all of my flight options had been canceled. I do wish that there was an option for at least a roomette on this train as it would've been more comfortable for me for such a long day. The lack of food choices, and healthy food options was very disappointing. Otherwise, I think this is a comfortable and safe way to travel as an alternative to air travel.

    Photos
    Pacific Surfliner - Single axis solar farm view

    Single axis solar farm view

    Pacific Surfliner - Lunch box handed out in Business Class

    Lunch box handed out in Business Class

    Pacific Surfliner - Anaheim Angels Stadium

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    Anaheim Angels Stadium

    Solana Beach Station

    Solana Beach Station

    3.7(151 reviews)
    15.0 mi

    This place is convenient to central Solana Beach. Easy to have a car-free visit if you come by…read moretrain. Track is accessible by stairway, ramp, bridge, and escalator from street level. There is a bit of seating inside and restrooms of moderate cleanliness. Signage inside the station and down at track level provide ETAs for each train. This station is serviced by Amtrak and the Coaster, so make sure you get on the right one!

    We boarded the train in Solana Beach and paid extra for Business Class for three reasons: it's less…read morecrowded, it includes a snack box, and it includes wine service. Unfortunately, the experience we received was nowhere near the standard Amtrak claims to provide. The conductor, Martin, did not scan our tickets until we were nearly arriving in Oceanside. By that point, several other Business Class passengers had already received their snack boxes and drinks. We were hungry, so I asked Martin when we would be served. Instead of providing service--or directing someone who could--he told me I needed to get up, walk two cars forward, and request our snacks and drinks myself. That alone was disappointing. When I reached the service area, the Amtrak employee, Jenice, greeted me with a curt "What do you need?" I asked for wine and snacks. She shoved two bottles of wine and plastic cups toward me, then refused to give me the snack boxes, insisting she would "bring them later." I even offered to take them myself to save her time, but she refused. As the train continued--Oceanside, San Clemente, San Juan Capistrano--no snacks. She eventually came through our car serving drinks at an excruciatingly slow pace. I asked again about the snack boxes (this was the third request), and she told me she was "busy" and would come back later. Approaching Irvine, we walked toward the luggage car and passed Jenice again. She was leaning against a counter, laughing, gossiping, and chatting casually with passengers in that area--clearly not "too busy" to BS with them. We also saw another gentleman approach her, visibly irritated that he too had asked for snacks and never received them. We noticed as we exited the train that SEVERAL people were not served snack in the business class cars. Apparently, "Jenice" just couldn't be bothered. It is painfully obvious that this employee is lazy, dismissive, and openly rude to Business Class customers. Her work ethic and attitude are unacceptable. This is not a one-off incident. The last time we traveled this same route, it was also a bad experience. My wife and I are travel agents. We would be appalled if any of our clients were treated with this level of disrespect. Based on this experience, I cannot in good conscience recommend Amtrak to my clients--doing so would risk our professional reputation and potentially cost us customers. This is not the service Amtrak promises, and certainly not the service Business Class passengers are paying extra for.

    Photos
    Solana Beach Station
    Solana Beach Station
    Solana Beach Station

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    Santa Fe Train Depot - Check in and baggage claim

    Santa Fe Train Depot

    3.7(229 reviews)
    35.0 mi•Little Italy

    The staff here are rude; lacking basic customer service etiquette and accountability…read more I had a nasty fall on a large puddle of unattended water (no hazard sign). My phone screen is shattered and I have large, colorful bruises all along my knees and left thigh which appeared immediately. I was even bleeding a bit through my clothes. The janitor cleaned the water but was otherwise dismissive and lacking empathy even after seeing the damages. So, I asked him to apologize repeatedly for neglecting his duty . He adamantly refused, stating that "HE (personally) didn't spill the water" and "can't be everywhere at once" lol. The manager had the sense to apologize but was condescending. Talking over me the entire time, loudly defending the janitor within earshot of him. Mansplaining excuses that are NOT the customer's burden to understand such as: "we can't hire janitors 24/7" and "you said the spill looked like it was there for a while? Well, he ONLY clocked in 1hr ago and cleans the restrooms first". How is that my business lol? Any assigned duty during his shift is his responsibility. It's just common sense to apologize. Your internal staffing issues are also not a customer concern; you simply need more janitors or at least for them to prioritize tasks more efficiently. I've worked as a server and can't count the number of times I've had to fix and take accountability for a previous shift's mistake, btw. Annoying to listen to the manager trying to refute and twist all of my legitimate points in the janitor's defense. Yet, fully admitting that he needs to be admonished. Stop being your employee's boy. Teach basic respect. He even countered that this person is a "third party" hire when I pointed out that he still works for and therefore, represents Amtrak. Ridiculous LMFAO. Even ChatGPT finds them rude lol. No professionalism.

    Heads up: There's currently a lot of construction going on around this train station, so if you're…read moreubering here I would give yourself extra time as your car may need to circle back around or drop you off at a further point with a bit if a walk. The station itself is older but that gives it some charm. If you're coming here thinking you're going to have a whole bunch of food options, think again. There's one little kiosk with a guy selling a few sandwiches and coffee. Honestly though the kiosk guy was great, really friendly even early in the morning. I wasn't exactly sure how this whole thing worked since I'm not from here, but the attendant was nice and explained that my train would have a line up starting 20 minutes before boarding, then we'd all board together. If you're taking a train out of here I'd give yourself extra time and bring your own food (but stop by the kiosk guy for a coffee, he's a delight).

    Photos
    Santa Fe Train Depot - Clean and calm

    Clean and calm

    Santa Fe Train Depot - Inside - doors wide open in winter - and no heat in the building

    Inside - doors wide open in winter - and no heat in the building

    Santa Fe Train Depot - Inside

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    Inside

    Amtrak - trainstations - Updated October 2026

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