By far my worst experience ever especially being it my first time riding with Amtrak. I found myself kind of being stuck in Reston, VA as I was seeking last minute flights back to Florida. Tix were so expensive ($200-$300) for a one way, so I was trying different alternatives for finding a way back home. I discovered that Amtrak station was not far from where I was currently staying with a friend. I booked the tix at $155 one-way to Ftl thinking I could relax, read, and finish up with work. Boy was I in for a rude awakening! Everything was smooth until the train took off. I had my own mask and was minding my own business until a staff collecting tix stopped in my area. He asked me where I was headed and told him Fort Lauderdale. He then asked me to adjust my mask so that it covered my nose, in which I did. Assumed he did not like my mask, he pulled out an extra one and told me to put that mask on in which I did. 30 mins later same dude walks by and ask me to pull up my mask. I looked at him and said, "Sir my mask is on, what more do you want?" He claimed it wasn't over my nose enough. In my head, I'm thinking "Is this dude serious??!!" In any case, I pulled my mask up and continued doing what I was doing (reading and listening to music). Then like 40-45 mins later same dude comes BACK around (mind you its like 10/11pm) and stops in my area. He asked again for me to adjust my mask. I had to stop and think for a moment and really ask myself, "Is this dude just going to harass me the whole time about how to "properly" where this damn mask? Keep in mind barely no one was on the train. I clearly was abiding by the six feet social distancing rule and my mask was on. So I said to him, "Sir, not sure exactly how you want me to wear this mask you gave me because I believe I am wearing it properly but if you would like me to wear tape to properly hold up my mask over my whole nose you can definitely bring some so I can gladly adjust to your liking". He must've got pissed because he comes back with his supervisor. His supervisor now asks me what the issue is in which I let her know I didn't think there was one. She mentioned its Amtrak policy to cover all of nose and mouth with mask. I tell her that is what I am doing, but keep in mind people do have to eat and drink and when this happens the mask cannot be on my face. I also asked her to bring me tape and if this would satisfy her staff from harassing me especially that I am a paying customer. She returns with the police, WTF!!! I was asleep as it was past midnight and I wake up to lights being shined in my face. I get escorted off the train in a town I never heard of before and when I get inside the station they tell me the next train isn't until the next day at night and I would have to buy another ticket. Are you f#$%^ kidding me???!!! I call customer service and they refused to issue a refund. What an experience!!!! Not sure if I should blame China covid or Amtrak because as a first time passenger on this train, they definitely treated me and a few others as if we were not paying customers and disregarded us off their train in the middle of nowhere as if we hopped on for free. Even the cops who escorted myself & others off the train was in shock when he found out that we got kicked off over a mask!!!! Though this event just happened, I most certainly will be fighting Amtrak and disputing w/my credit card on this $155 transaction. Not only is Amtrak refusing to even give me partial refund, they threw numerous people off in the middle of the early morning in the middle of only god knows where. I am not familiar with Rocky Mountains, NC at all! Leaving us with no stay or alternative transportation. One of the people who also got kicked off was a parent with a small child. They were not open nor willing to work out something with us on perhaps catching another train or even helping to accommodate us on stay. As a result of this matter, I would never again get on an Amtrak train and I will see to it that I post this review on as many sites and social media platforms so that people can see how unethical Amtrak is to their customers. I am still awaiting for corporate to get back to me on this matter. Reserve#24DCFC Case#5730234 read more