This train station sucks because of one particular employee that is always there. I take the train very often, and he always asks to see my ID and ticket (which I always buy ahead of time online) like he thinks I might be homeless or a criminal or something.
Amtrak's policy states that they will check your ID when you buy a ticket at the station, and they reserve the right to do random ID checks, but I swear, there is nothing random about this. He either treats all travelers like this, or he is singling me out. I never have to be worried about being treated like this when I am departing from Amtrak stations in larger cities, like Greensboro, so why is it that in my own hometown I am treated this way?
Seriously, checking my ID and ticket every single time is just a nuisance. They are going to check my ticket on the train, and if I don't have one, guess what, I'll have to pay for one. I feel like if I am ever out without my ID I will be unable to board my train, even though I am a regular customer. Luckily this has not happened yet, but still, it's the principal of the thing. I am paying your salary, please just let me board my damn train in peace. I just want to relax while waiting for my train without having to dig my documentation out of my bags.
I love amtrak and I love taking the train, but my interactions with this one individual leaves a sour taste in my mouth.
I am leaving two stars instead of 1 because the facility is extremely clean and pleasant. read more