Great Venue, Great Entertainment, but Extremely Disappointing Service!…read more
Today, we attended a benefit for the Flying Pig Sanctuary at Waller Feed Store. First, let me say that this place has a fantastic outdoor venue for live entertainment! We came specifically to see the band, and since it also happened to be my husband's 60th birthday, we decided to make a celebration out of it.
I purchased two tables, brought decorations, balloons, and a birthday cake, and invited friends and family to celebrate with us. We got everything set up, participated in the cornhole tournament, enjoyed the music, ate, drank, and had a wonderful time together. We were there for over FIVE HOURS!
Unfortunately, the service was absolutely unacceptable.
Not ONE time during those five hours did a server come to our tables. NOT ONCE. Not a single manager stopped by to check on us, either.
We were a large group with two decorated tables, birthday balloons, and plenty of people. There was no way we went unnoticed. What made it even more frustrating was watching a server repeatedly wait on the tables all around us while completely ignoring ours.
Every time someone in our group wanted a drink or needed service, we had to go inside to the bar ourselves because nobody would wait on us outside.
We spent money on tables, food, drinks, and the event, and we certainly weren't expecting special treatment. We were simply expecting the same basic service being provided to everyone around us.
It's a shame because the venue itself is great, the band was fantastic, and we genuinely enjoyed celebrating my husband's milestone birthday while supporting a wonderful cause.
A great venue and great entertainment should be accompanied by great hospitality. Unfortunately, that was completely missing from our experience.
We made the best of the day and had a fantastic celebration despite the lack of service, but after spending more than five hours there, being completely ignored by the waitstaff was beyond disappointing.