I've been a regular for a couple of months in the early mornings.
Great customer service FROM MOST of the employees EXCEPT for one employee - in the early morning (5am) for the white guy with long hair and a beard. He's incompetent, and rude and shouldn't be working in customer service, ESPECIALLY that he's handling cash!!!
FIRE this guy, AMPM!
PLEASE check your cameras here. His behavior is obvious and rude and concerning!!! I'll probably go to 7-Eleven if I see him. It's just down by the next light. By the freeway.
He's got an unpleasant /unfriendly attitude and the two times I've handed him cash in recent weeks, he's closed the register or entered the amount as I'm STILL grabbing coins from my pocket. I don't know any mind readers, but he seems to think he reads minds and knows how much I'm giving AND ALREADY entered it in the register.
He's failed in giving me the correct change BOTH times. The first time, he gave me attitude like it was my fault that he didn't give the other dollar bills in owed change to me before he closed the drawer and he had me wait for the next paying cash customer.. no apology or acknowledgement of his error. A lady eventually paid with cash. Lucky me, I wasn't in a rush and that it was a few minutes as most people use cards!
This morning 1/18/23 just after 5am, I gave him a $5 bill and a quarter (coin) for a $2.19 coffee (that's $2.81 change back IF I only gave a $5 BTW)
and he gave me $2 and (with attitude like I said) he said, " [you owe] $0.81 [and the quarter is not enough]" as in "$2.81" as he took my quarter which would be my change IF I only gave a $5,
but I wanted $3 and simpler change of 6 cents as balanced from my quarter.
I told him that's how much (81 cents) change it would be for a $5 bill that he should give me back.. as it cost $2.18... Not $2.81.. BUT I didn't just give him $5... So his attitude was misplaced from HIS error.
Is it too early to work for him?
Is it that he's been partying late and doesn't like his early morning shift and taking it out on the customers?!?
" It just takes one apple to ruin the bunch" , as the saying goes.. There are other AMPM locations as a nearby 7-Eleven... But how many customers will he drive away and cost this store repeat customers?!? I like the other employees and they are but maybe this AMPM isn't worth it because of this employee.
So, he ONLY inputted $5 and NOT the correct amount of $5.25, which would be his 2nd failure in those mere seconds...
The third failure he did was to grab randomly 3 quarters thinking he was doing me a favor that I got $2.75 as change back... Instead of my $3.06 and he immediately walked directly away to the back... Interaction over.
WHAT THE HELL ?!?!
CHECK OUT THE SECURITY FOOTAGE.
How regularly is he mishandling cash transactions?!?
This is a terrible reflection on the AMPM $the owner/operator.
GUARANTEED - the register isn't balancing out during his shifts!
Has he not worked this job (at the register) enough to know how much a coffee and the usual change is?!?
Every employee I currently interact with does. Circle K is my other go to spot, and I and I just may go out of my way to get my food and drinks there from now on.
(They're awesome at Circle K and I've talked with everyone in the early morning shift and they're super nice. They're off Broadway / National City Blvd, BTW. We've I've gone out of my way to get to this location compared to the other Circle Ks).
It's annoying dealing with this incompetence of this AMPM employee.
This is elementary grade calculations and MOST experienced cashiers I've dealt with over the past 30+ years can adjust with mental calculations on the fly if they entered something incorrectly. Is this a sign of the times for incompetence accompanied with rudeness?
By the way, one morning he had customers locked out while he was doing something at the register. He was I knocked on the door.. No response. He didn't even bother looking and giving any sort of acknowledgement or sign that he be right there. I knocked on the window and he gave an annoyed look like I'm the mind reader. read more