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    3.7 (3 reviews)
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    1 year ago

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    10 months ago

    Terrible customer service! Told by the manager to "shut up." Given no number to call. Worst AM PM in the valley.

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    6 years ago

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    Ask the Community - ampm

    Walgreens

    Walgreens

    (134 reviews)

    $$

    They have such cute things. It's so hard not to spend money here. Always convenient for snacks and…read moremedicine. And I like spending time looking.

    So I'm in beautiful Palm Desert/Palm Springs with family and friends as we do frequently. We have…read morea Physician who is always with us and I personally have worked in the Medical/Pharmaceutical Industry for 2 decades now. Earlier today I told the doc that I needed a Rx called in and he said "No problem, but I just want to warn you that this is the worst pharmacy I've ever dealt with." I said "Common how bad could it be?" I was in the room right next to him as he was speaking with the pharmacy and telling them the Rx. I went to go pick it up along with a refill that I submitted. When I got there and went to the window asked her(Tech) for my Rx she said "No one called in your Rx and there was INS issue with the other refill." I told her that was factually incorrect and to submit the refill(I knew she was lying, because I've delt with this before). Pharmacy techs at Walgreens regularly DELETE Rx's just because they're busy and don't want to fill them. When I say DELETE I mean DELETE, not put back in your file to be filled later. In my career I have delt with 100's of pharmacy's and have a deep understanding of how an Rx is filled from the manufacturer to the patient. She processed the INS like I said it went right through. I then asked for the other Rx that was called in and her exact response was "I DON'T CARE SIT DOWN!!!." I did wait for about 10 minutes as I had the DELTED Rx called back in by our Physician. After waiting for a little bit I then came back up to ask the status of the Rx and to document her name so that I could report her. What she did next was unbelievable!!! Her exact response was "I'M GOING TO SUE YOU!!!". I want to make a note that the pharmacist was pleasant/nice and asked her tech what she was doing. I'm shocked she tolerated this behavior by her techs. The techs were clearly running the show here. I ended up walking out without any of the meds. The reason for these meds were 2 people in our party were seriously ill with a respiratory infection(the prior day one of them passed out on the side of the road coughing so hard that she couldn't breathe(Hypoxia). I was developing the same symptoms and wanted to start treatment immediately. Sadly this was not possible because of the LAZINESS and EGO of a disgruntled pharmacy tech. Having read and seen the ratings of this Walgreens its crystal clear that they couldn't care less. However, Walgreens if you actually read this(highly unlikely) and decide to take action(even more unlikely) to correct your clearly problematic store(It's never too late). I was in this store on Friday February 6th around 11am. Have an outstanding weekend!!!

    ampm - convenience - Updated May 2026

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