ZERO STARS!!!! F-THIS PLACE. GO SOMEWHERE ELSE. SPARE YOURSELF AND YOUR FAMILY MEMBERS THE TORCHER…read more Their website lies to us. They have, at the bottom a 4.9/5 (see photo) but when reviewing further... yelp was 3.6/5 and google was 3.7/5. That's pretty far off! LIERS! What a horrible experience! Terrible service and help. They act as if they don't receive report from accepting facilities and don't seem to know anything. They can't answer any of my questions right and it appears as if they don't know anything. My mother is at end of life and still, they try to keep her going despite the fact that she's in hospice care. I was told that she was a "full-code" when she's at "end-of-life" and her wishes was to go when the time came. They never bother to verify this information. They shoved my dying mother in a room with 5 other individuals, robbing my mother and family the dignity she deserves and requested. They kept trying to feed her over and over again despite the fact that there's a doctor's order for "nothing by mouth" (or NPO). She's unable to swallow, eat or drink and they were shocked when we stopped them. According to them, they never got report (of course they did because that's how the ambulance EMTs work). According to them they didn't have notes (which they did because the EMT hands it to them and I also received the same copy). Should they have read the notes, they would have seen the (in all caps) "DO NOT RESUSCITATE / DO NOT INTUBATE". When I started asking them questions about my mother... they stated that she was a "full code" which was just not true. According to the DON (director of nursing) my mother is not on NPO and tolerated 25% of her diet (despite the fact that she has dysphasia and hasn't swallowed or eaten in 10 days). Not only did the DON tell me this, he stopped me mid conversation (just after I introduced myself and told him who/were my mom is) to 'correct' me, stating that she was on a liquid diet and not NPO... he was rude and off putting. This shocked me because I wasn't rude nor did I come at him in a rude manner. I only walked in and sat down (and only after introducing myself and asking if I could). He stated that I was robbing my mother of her dignity when I advocate on her behalf... as she has been nonverbal 9+ months. The only one 'robbing' anyone of anything was this facility, the nursing staff and this DON. They almost robbed my mother of her wishes and robbed my family and I of my mother having the death she requested. As we were walking to my mothers bedside to do an "assessment", I stated to him once more that she's not able to swallow and it shocked me that I'm told otherwise, to which he replied "if you don't like the services here, then you can leave to another facility. Unprofessional and rude. Horrible experience at my mother's end of life. Oh... and BTW, I reached out to her hospice doctor, who also was surprised to hear that a liquid diet was provided to her... despite her being NPO. The doctor ended up clearing it up and informed (the then uninformed DON) that she was, indeed, NPO. Before anyone wonders if I'm just a grieving family member... I am... but I am also a registered nurse and have a pretty good understanding of what's happening and going on. I might not know how a SNF functions 100%, but I certainly know how to show compassion to a family member when their loved ones die. Am I angry? Hell yeah I am. But I am also level headed and compassionate. I'm looking to move my mother out of here before her death to not only bring peace to her when her time comes, but to also provide a caring and compassionate hospice for my family members to grieve. This place does not do this. HORRIBLE!!! HORRIBLE!!! HORRIBLE!!! Also, why did the Director of Nursing (DON), Augustine Akioya, place a 5 star review for this facility and not indicate that he is currently the administrator for this facility anywhere? He made it sound like someone who used this facility commented on it (see image below). Why did he do this?? To inflate their horrible star review. Skip this place. Don't put your family through this.

Facilities maintained moderately well by non-professional cleaners and staff. Non-professional…read morenursing staff, in fact staff not even trying to be professional. No attempt to care for residents. Poor administration,

From the moment we entered Glendale healthcare center, we felt a sense of calm and reassurance. The…read morewarm welcome at the entrance, combined with the clean, well-maintained environment, immediately made us feel that we were in the right place for healing and support. The nursing department (specially the supervisors) exceeded all expectations. Each nurse was not only skilled and professional but also incredibly compassionate and attentive. Their consistent care, patience, and encouragement played a vital role in my mom recovery journey. I deeply appreciate the dedication of the entire team, from those maintaining the pristine environment to the nurses who showed genuine concern for my mom well-being. You've created a space that promotes healing,physically, emotionally, and mentally. Thank you

I was weary of taking my mother here after hip surgery from what I had already heard. I went on a…read moretour to make sure I let them know they should be on top of things. Ripsime assured me that everything was great, she even gave me her cell number in case anything ever comes up. I called her three times while my mom stayed there on separate days and she never returned my call. The facility is understaffed and overwhelmed. If you're not on top of things they won't get to you on time. My mother complained of UTI symptoms on day 2 and said the nurse told her the previous nurse was not cleaning her well and even showed her. I asked several times to get her checked for a UTI, I was told they would tell them doctor. Little did I know the doctor was on vacation and in the week that she was there she saw no doctor. Can you imagine a health care center with no doctor. I even took cranberry juice and asked them to keep giving it to her. No one did. Fast forward four days later she developed a horrible bladder infection that we caught before it reached her kidneys. If I hadn't gone in there to transfer her back to the hospital, she would have still been there waiting for a doctor with fever, low oxygen levels etc. The hospital told us that we caught it right in time and thankfully acted fast. She went in there healthy and came out with an infection that now is delaying her physical therapy and healing so she can get back on her feet. I knew I shouldn't have taken her here and I should have fought the insurance harder.

I had a great experience from start to finish. The team was professional, friendly, and genuinely…read morecared about making sure everything was done right. Communication was excellent throughout the entire process, and they took the time to answer my questions without making me feel rushed. The quality of their work exceeded my expectations, and it's obvious they take pride in what they do. It's refreshing to find a business that's honest, reliable, and stands behind their work. I wouldn't hesitate to recommend them to anybody who needs quality service for a loved one in their time of need for such services

My family didn't have much time to research hospices but we picked faith and hope based on the good…read morereviews. I couldn't be happier with the service we received. Everything happened so fast and faith and hope was so helpful and knowledgeable and compassionate through everything. They really care about the patient and the family. I would recommend Faith and Hope to anyone needing hospice services.

I consult at Glenhaven and the care at this facility is so caring. Marydes, the Administrator, and…read moreMayela, Director of Social Services, both have a kind heart and it shows in the care they provide. I recommend Glenhaven for those looking for quality care for themselves or a family member.

Stay away.!!! If your loved one is there for physical…read moretherapy only you're good, BUT if they have other medical issues stay away. My loved one ended up back in hospital for inadequate care. The nurse hear your complaints and that's as far as it goes. Dr. Is unaware of patients condition as he doesn't visit the facility. Staff is great, friendly attentive but doesn't not care for patient concerns not to mention they are NOT diabetic friendly.

Visited 9/29/2016…read more Located on a quiet street. Plenty of free street parking. Upon entering the facility, I noticed right away how nice it looked. There was a sitting area near the front desk which was very inviting. I looked around and definitely liked what I saw. The staff appeared to be friendly and helpful towards me and especially towards the patients. There are different sections depending on what level of care the patient needed. There's a really nice looking chapel located on the grounds. In the memory area, it's a locked unit. When I opened the door, an alarm went off and the staff came right away. Perfect for wandering patients! The waiting area for this unit was also very nice. The eating areas were nicely done. There was a TV in the eating area in the memory unit. I noticed that the patients in the memory unit had scheduled activities which was great. The living quarters are so nicely done and personalized with the patients stuff. They have their own bathroom with safety features. I didn't notice any smells. The SNF area takes Medicare and other insurances. A definite must see if you are considering placing your loved one in a memory unit.

My wife spent three weeks here in the shilled nursing facility after the repair of her broken arm…read more The care she had was caring, attentive and personal. There seemed to be personnel attending to her continuously. The staff helped her recover and return to her memory care facility. We are grateful for the help of all the staff but especially to Victoria, Alonzo, Carol, Anthony, Dominic, and Christopher.

My brother has been a patient/resident at this facility for quite some time. I am extremely happy…read morewith the level of empathy, care and compassion he and the other residents receive. From the CNA's all the way to the Director of Nursing (DON) Anytime there is a slight change in his medical condition, someone from the facility is quick to inform me. I meet at least once a week with Nurse Martinez and we discuss any questions or concerns I might have regarding my brother's medical care/condition. My concerns have always been promptly addressed and or corrected by the medical staff. My brother is very happy there. I have asked him several times if he wants to come home and he says NO. He enjoys the different activities they provide from playing bingo, dancing, coloring movie night and his favorite, candle light dinner. I highly recommend this facility for your loved ones.

Rossana was our first point of contact and she was amazing and very helpful. My Dad was a resident…read moreof this facility for short time but I'm very grateful of the services and care he receive. Penny ,Vanessa ,Blanca ,the therapists , the cleaning ladies, the CN's seriously all the rest of the team. I have no complaints but much gratitude . Thank you so much again .

They offered me good service and were very understanding and nice. Very straightforward and simple.read more

From the owner: The goal of Clover Home Health Care Inc. is to offer affordable care that enables the patient to…read morestay in a familiar setting and perform as well as possible. We want every patient to feel secure and content. The knowledgeable and professional team of the agency will guarantee patients' medical treatment.

Appreciate what they did for me and what services they provided. Everything was very quick, clean…read moreand on a high level.

My aunt was in need of physical therapy services in the Santa Clarita area, and we found Zeus Home…read moreHealth. Sira was very nice, and she took great care of my aunt right from the start. Within two days, the home health agency arranged for the physical therapy services. My aunt received services from them for a total of two months. She experienced A lot of progress.

I have reported everything I could when I could in regard to my father's care. It still haunts me…read moreto this day what types of abuse that goes on in that facility. I am posting screenshots of the medicare website for this facility's rating. If you live your family DONOT take them here. Patient care is minimal, office staff unprofessional. At the time of my complaint their executive director either or fired or resigned and so did their social services director. Within 4 months two executive directors were replaced because NO one wanted to take responsibility for facility's poor performance to the point they abused their patients. The RED hand next to their name is Medicare's recognition that the facility has proven history of abuse. I am just adding these government's website's photos for proving my experience and review is FACTual not just my opinion.

I have to pat to get my medical records sent to me so I can submit them…read more First my cell phone was stolen but they didn't document that I even had one so $700 out of my pocket. Second I got covid which I was vaccinated for. Third (I was 51) admitted after attempting suicide (and had had hypoxya) and when I was well enough to go home the staff wouldn't let me leave to try to sell my condo. They barricaded the doors and put several workers in my way so I couldn't leave then was left with a stern warning that I HAD TO COME BACK. I DID NOT GET MY MS DRUGS FOR 5 MONTHS, WASN'T GIVEN MY NORMAL ROYND OF MEDS. My roommates, of coarse, we're all Demented because I was the youngest one there! Be careful!

I love this service. They are there when you need them and the nurses that were assigned to me were…read morewonderful. I can't say enough good things. Highly recommend when you need that attentive care.

Very good company. They were real flexible with me and my last minute changes. Taylor was a great…read morehelp