I will NEVER go back to this nail salon. The staff at Amore Nail Spa are inconsiderate, unprofessional, and they treated me like a thief.
As a mother of 4 boys, I rarely get a moment to myself, so I reserved a babysitter to do a little self care. With the limited time I had, I decided to get a pedicure at my local nail salon. I arrived at Amore Nail Spa at 1:30 pm, with a little over an hour to spare before I had to get back home.
When I arrived, I asked how long would it be for a pedicure and they sat me down right away. There was another young lady who said she had been waiting for awhile for a manicure.
They had me waiting and soaking my feet for a good 45 mins before two separate nail techs started with my pedicure (the first was pulled away to work on someone else). I kept asking them if it would take long and they kept telling me to wait 2 mins. I shared that I had to return home and if it would take long, I could come back another day. They assured me that I would be seen soon.
When they finally got to me, I shared that although I came in for a gel pedicure, given the long wait, I could only get the pedicure without any nail color. My requests were ignored. As they started the gel pedicure, I asked them to stop the service because I needed to get home.
While I was walking to the front to make the payment for the services I received, the nail tech followed close behind me as if I was going to make a run for it. I asked how much I owed, and she quoted $35. When I asked her what was I paying for exactly, she told me it was for the pedicure and color. I expressed that I'm not paying for color because I didn't get the color, then she quoted $30.
I asked if they accepted Zelle payments and sent the payment. As I was walking out the door, they asked if I could wait so they can get confirmation that the payment was sent. I showed them the Zelle confirmation on my phone and asked if they received it, they said yes so I started to leave again. Somehow my leaving was an issue because they asked me to wait again. At this point, I'm in a rush and frustrated, so I unfortunately had to raise my voice to ask if they received the Zelle payment - the woman said yes, so I left.
As I was walking to my car, there was a man running behind me and approached me at my car, asking me again if I sent the payment--- I felt singled out!! I told him I sent the payment through Zelle, showed him the payment confirmation, and asked him to leave me alone. He then asked if I sent the money through Apple Pay. Did he not hear me?? I clarified once again it was sent through Zelle.
This business is more concerned about money than quality customer service. They singled me out and treated me like a thief after I showed them multiple times that the payment was sent. The way they treated me, I will NEVER go back - the long waits, the unprofessionalism, the mistreatment - it's not worth the limited time I have for self care.
I hope anyone looking to visit this nail salon would reconsider. read more