Reduced staffing means office is not open to walk in. Only doing business by appointments…read more They need to get back to pre-pandemic operations like most other businesses

We wanted to purchase JR rail passes so we contacted IACE and submitted the required information…read moreonline. My wife also spoke to their NY office and they helped coordinate an appointment for the following day. IACE travel is inside the Bizhaus building. We paid in advance so the IACE representative had our tickets all printed up and ready to go. We were in and out within about 5 minutes. We recommend IACE if you are interested in travelling to Japan.

"Tonight the western stars are shining bright again" (Bruce…read moreSpringsteen) We just returned from Trafalgar's ten-day "Western Frontiers" tour. We flew into Las Vegas and met our tour director and tour group for a Welcome Dinner, boarded a bus in the morning and took off for Zion National Park, Bryce Canyon and Salt Lake City. Next, we headed north into Idaho and Jackson, Grand Teton National Park, Yellowstone National Park, Montana's Big Sky Country, South Dakota's Black Hills and Crazy Horse Memorial, and wrapped things up with Mount Rushmore and the South Dakota Badlands before the tour ended in Denver. Our hotels were the Horseshoe Las Vegas, Best Western Bryce Canyon, Sheraton Salt Lake City, Mountain Modern Motel (Jackson), Kelly Inn West Yellowstone, Doubletree Billings, and the Rushmore Hotel. The tour included 9 Breakfasts, 1 Lunch, and 4 Dinners, and we signed up for a few of the tour's optional activities and meals with entertainment. Our tour kicked off with the group assembling at the Horseshoe Hotel and Casino in Las Vegas for a welcome party, a night on the town, breakfast, and a morning bus to Salt Lake City for Day #2. Day 2 included Zion and Bryce National Parks and an optional dinner with a country and western show. It was a lot of fun. On Day 3 we returned to Bryce for an early morning hike around the Sunrise to Sundown Trail, more or less parallelling the deep canyons and exposing us to some of the most beautiful scenery I've ever witnessed. Later that day, we drove North to Salt Lake City for a tour of the Mormon Tabernacle complex. Day 4 brought us to beautiful Jackson, Wyoming for a half day of dining, shopping, and sightseeing. On Day 5 we awoke to snow and visited Grand Teton and Yellowstone National Parks. On Day 6 we spent a second day at Yellowstone and were awed by its amazing scenery. On Day 7 we headed to Billings, Montana and the Buffalo Bill Center of the West Museum. We had a Western dinner Be My Guest experience with a local chef. The rest of the tour was loaded with great attractions - the Crazy Horse Memorial, shopping in Wall, SD, Mount Rushmore, the Black Hills, and Badlands National Park. HB was our driver, and our vehicle was a brand new 2025 Prevost H3-45. It was red in color and nicknamed Scarlett! Our tour director was John Rammelkamp and he did an admirable job managing our group of 44. It was an international group, with tourists from the Philippines, New Zealand, Australia, and the Netherlands joining the many Americans. He taught us a new word- "Tourons" meaning a tourist acting like a moron, for example parking his car in a parking lot bus lane. He set up a WhatsApp for the group and shared each day's itinerary and time schedule with us. He played music and showed videos on the bus to break up some of the longer legs of the tour. He was fantastic. Our tour ended with a group dinner and a MAKE TRAVEL MATTER® Experience with Lakota Tribe Member Stephen Yellowhawk. This was our first tour with Trafalgar and we very impressed with our tour and especially the wonderful planning and entertainment skills of our Tour Director John Rammelkamp.

So far I have not been on my trip yet and already there are issues. We had called in August and set…read moreup everything on the phone with my friend sitting right next to me. We had planned on going a day early and had thought that they had gotten the hotel for us but evidently not and because we're going in a day early we have to pay for transfers. I think the hotel we are going to be staying at in Rome is booked up so I don't know that we're going to even get in. Then when we're flying back they told us we do not get the transfers because we're flying early but they booked the flights so why do we not get the transfers. if it's same day travel coming and going, I should get the transfer and this is just the beginning!

Vicki did it again! She NEVER disappoints. This is our 3rd trip to Europe planned with Vicki…read more Technically this would have been our 4th but because of Covid in 2020, we had to cancel our trip to France. Vicki's expertise in every minute detail of our trip was thought out carefully and perfectly executed. For every trip that we have booked with Vicki, she has always advised us to purchase travel insurance. Thank goodness for her insight as our France trip had to be cancelled in March of 2020 due to Covid, we recovered every cent that was prepaid when we cancelled. This summer, we booked a 3 week trip to Italy for our family of five. I knew that I wanted to visit the Puglia region, Amalfi Coast, and Tuscany. Aside from these three general regions, I left it up to Vicki to help decide what cities within these regions to stay. We also wanted to have a car rental to explore but also travel by train because my husband loves to travel by train. Our 3 week journey went seamlessly well. We visited Matera, Bari, Lecce, Positano, Sorrento, Florence, Lake Como and Milan. Vicki made sure our car rental was large enough to fit our five carry ons suitcases and three teenagers for 11 days. Vicki suggested not having a rental car in Lake Como as it's better to use ferries to travel in the area. Our hotels was always centrally located to allow us to walk to restaurants and sights. When we took the train to our next destination, our hotel was within a7-10min walk from the train station. Transfers from train station to hotel was planned, transport from hotel to airport was set in place. Everything that needed to be planned, Vicki was on top of it. From reminding us to renewal our passports to obtaining an international driver license, no stone was left unturned. The best part of working Vicki is that she knows our family likes and dislikes and was able to help us planned a trip that fits our personalities and needs. We did not get a generic itinerary, our itinerary was carefully curated with Vicki's expertise in the region. Our accommodations were top notch, always centrally located, and close to transportation. Even after arriving in the various cities, Vicki was sending restaurant recommendations for each city we were at. It was reassuring to know that she knew where we were while on our trip and that she was a text/call away if needed. I'm grateful to have an amazing travel agent in Vicki. She has made every trip we've had effortless, enjoyable, and memorable. I can't imagine planning a trip without Vicki's assistance. She's truly a gem.

Sharon arranged my dream trip to Dubai and the Maldives recently and it truly was the "Trip of a…read moreLifetime!" From the very start Sharon made me feel so comfortable and walked me through how to make the right choices and experience the best trip I could ever have. From the choice of hotels and Viator tours and absolute luxury at a reasonable price, Sharon was the best Travel Advisor anyone could ever want. Her enthusiasm and excitement and ability to understand my needs were outstanding. I can't say enough wonderful things about working with her on my dream trip! Now we are arranging my #2 Dream Trip to Italy and I am beyond excited. With her assistance this trip covering the most beautiful spots in Italy will allow me to float on the clouds while learning and seeing so much about this interesting country. I can't wait! I highly recommend working with Sharon to arrange your Dream Trip wherever it might be!

Quick and efficient service. Alen went out of his way to assist me with a rush visa. Would…read morerecommend them to anyone looking for assistance with a passport or visa!

We planned to go to Vietnam and needed visas to do so. We tried to apply for them online but their…read morevisa website was particularly confusing and frustrating to use, so we decided to just pay someone else to do it. We found Delphi which was close by and made an appointment. We brought our hotel info, flight info, and passports to the appointment. Alen helped us out and took our photos as part of the process. It was estimated to be completed within 5-7 business days and it was just about that time. They responded quickly to our inquiries and were very friendly. Overall, we paid $65 each for the Vietnam visas and $95 each for the application so it was a total of $320. Between the customer service and the quick turnaround, we had a great experience with Delphi!

AAA made what I expected to be a difficult process surprisingly smooth…read more I went in to switch my car registration to California, and Scott helped me through the entire process. He was efficient, knowledgeable, and made everything feel pain-free from start to finish. Suzanne, who was sitting next to him, was also incredibly friendly and helpful, which made the experience even better. Overall, this was a great experience, and I'm very happy to have a AAA location like this nearby. It turned something I was dreading into a quick and easy visit.

Extremely frustrating experience with AAA Insurance. My policy was fully processed, payment was…read moreaccepted, coverage was activated, and additional policies were bundled into my account -- only for me to later receive a cancellation notice after underwriting review. What makes this worse is the lack of communication afterward. I repeatedly had to call myself for updates while dealing with a time-sensitive coverage issue, and neither the assigned agent nor their supervisor followed through within the stated 72-hour callback timeframe I was given. Very disappointing experience overall, especially considering I've been a member for 10 years. Ron Pascual needs to take his job more seriously when it comes to communicating with clients, including his supervising manager who have yet to reach out almost a week later.

Odd use of space for a JSX terminal but stocked full of drinks, clean toilets…read more Just felt very cramped trying to exit and enter terminal through passengers lined up to board planes. Signage was not helpful navigating to ride share waiting areas. Not helpful was the pavements for rolling luggage around the building to get into and out of the building to get to ride shares or rental cars Odder still was that the road and paths were topped off when passengers would leave the building to embark on the aircraft, walking through the active road, through the gated runway areas. Just felt like they were squeezed into an area that wasn't meant for the purpose and hopefully JSX moves to a better suited terminal in the future

TERRIBLE FOR CATS!!!…read more 12/20/25 UPDATE: On my return flight from BUR they did NOT require my cat be removed from the carrier this time. I will give them another chance and hope it was a temporary glitch! I still think that the customer service received after the incident was terrible. I have been paying a premium by traveling with my cat on JSX for the past 5 years because they didn't used to make me take my cat out of his carrier before boarding the plane. Without any warning, I learned that had all changed when I flew from OAK to BUR earlier this month. I arrived and checked in around 25 minutes before the flight, as usual. I had already paid for my cat and they acknowledged him when I checked in, but there was no mention of any new or special procedures. The flight then proceeded to be 2 hours late, which wasn't great, but these things happen. Finally we lined up to board and when I got to the front of the line they told me I had to remove my cat from his carrier so they could put the carrier through the xray machine! In 5 years of flying JSX they never had xray machines and they certainly never told me to remove my cat from his carrier. I protested, as anyone with a cat knows that my cat would be terrified being removed from his carrier in that environment and might escape! They made me wait to the side while everyone else boarded the plane. Then they said that there was no way around it and I had to remove him from the carrier or we couldn't board the flight. Fortunately one of the staff saw my distress and offered to help me transfer him to a spare carrier they had on hand and then transfer him back again after his carrier went through the xray machine. It was very traumatic for both of us and I felt terrible keeping everyone on the flight waiting, especially since it was already 2 hours late. I still can't believe that no one thought to let me (and all other pet owners) know that their procedures had changed as it had only been a few months since I had last flown with them, so this couldn't have been the policy for very long. They have a record that I have flown with, and paid for, my cat on many flights over the past 5 years! And someone could have at least mentioned it when I checked in for the flight. By the way it says nothing about this procedure in their FAQ for traveling with pets (https://www.jsx.com/petpolicy). After I took a little time to calm down, I called customer service to see what could be done for my return light next month and was told they couldn't offer any assistance at all and I would just have to remove my cat from the carrier before boarding. I asked to speak with a supervisor, just to see if there was any type of accommodation that could make the process easier and was told I would get an email within a couple of days. I did receive an email promptly, but it just said the exact same thing that the phone agent told me. There was nothing they could do. I responded right away asking if there was anything they could do to assist with the procedure, but after 5 days I still haven't received any response. I'm at my wits end and am posting this review here and anywhere else I can thing of to warn others and hope for some help.

I strongly recommend this place. Mr.Shayan Hesabi, he is one of the best in the orange county. He…read moreis willing to help you for any questions or concerns you may have.

From the owner: Student Visa Tourist Visa…read moreBusiness Visa Business Plan Passport Citizenship Green Card ................................................. - - - - ( ) - - .

If you are looking for a great travel agent for planning ant type of trip/vacation and are looking…read morefor someone to help you get the most out of it, you should seek out Jerri Adair-Williams at the Travel Store in Irvine. She is very knowledgeable and can help advise you from the beginning to the end. Jerri has now assisted us on 3 Disney Cruise vacations by recommending various excursions, places to stay and arranging ground transportation. Thank you, Jerri, for being there for all 10 of us and taking the worry out of traveling, especially during these trying times. You are the BEST!

Sue Shelby arranged for us a fantastic trip to see European Christmas Markets. From her pre and…read morepost trip recommendations to suggesting a Uniworld River cruise, Sue was incredibly helpful. Everything ran smoothly and was spot on. We appreciated Sue so much and can't wait to use her as our travel agent for our next trip.

I had the absolute pleasure of experiencing a helicopter ride with Rogue Aviation out of Long Beach…read moreas a birthday surprise from my wife, and it was nothing short of phenomenal. From start to finish, the entire experience was surreal and exhilarating. The team at Rogue Aviation was outstandingly professional and friendly, and James, our pilot, made the whole ride both safe and thrilling. He even let me take the controls for a moment, which was an unforgettable experience! Seeing Los Angeles from the sky is a whole new perspective that I'd recommend to anyone--whether you're a pilot enthusiast or just looking for a unique way to enjoy the city. Five stars all the way!

I want to start off by saying that this was a big first for me and I'm happy to have experienced it…read morewith my fiancé and BIG shout out to our helicopter pilot, James for big informative, a pleasure to talk with and most of all make sure we had a great time and flew safe. But all I have to say is this is beautiful and I suggest yall experience it at least once!