I was one of the first people to move into this apartment complex in July 2013. As stated in previous reviews, AMLI purchased this property in late 2014. After a brief period of improved maintenance of common areas, things have gone downhill quickly. I lived in an AMLI property 10 years ago and LOVED it, but I can't say the same about this one.
First of all, my rent increased over 20% when it came time to renew my lease. After looking around, I couldn't find anything worth it enough to move because the inside of the apartment homes is beautiful and the amenities could be great; however, I am getting increasingly appalled at management and at tenants. My neighbors are ridiculously LOUD on purpose (I've asked them several times to quiet down after 10 PM and they laugh and get louder every time I ask), and the walls are SUPER thin (despite never hearing my neighbors at all until this year). Children run through and bounce balls throughout the hallways at all hours of the day and night. And they scream. There are WAY too many young children at this apartment community. I also purposely chose the unit next to the model for noise control; they either moved it or got rid of the models completely after they raised my rent.
The pool is absolutely stunning, but it is no longer enjoyable. Over the summer, the in-pool lounge chairs were removed from the pool. I was told by management that new chairs were being ordered that would be drilled down so the ridiculous amounts of children at the pool could no longer take them and use them as flotation devices. After going an entire 3 months without the chairs, they are now back in the pool; however, two children were using them as flotation devices today--clearly, they are not anchored down. On the weekends, there are so many little kids there, you can't find anywhere to sit or relax in peace. It's obvious residents with children are inviting many more children over and leaving their kids at the pool, which is, by the way, too cold to really be of use unless it is above 95 degrees and you're willing to jump in and be frozen for two minutes. It used to be nicely heated depending on the weather. The fire pits never seem to work.
There also used to be events for residents--Broncos viewing parties, cooking classes, and fitness classes/personal trainers in the gym. Local businesses would hold events here for residents as well. Let's just say, none of these things exist now with AMLI; or, if they do, there isn't an event calendar sent out monthly to let residents know of these events.
The trash shoots overflow on the weekends, smell terrible in the summer, and I'm pretty sure are never cleaned. I pay $25 a month for valet trash; this fee isn't optional, and there is no weekend pick-up. I'd rather pay $10 more a month to never have to step foot into one of the trash rooms. Also, residents don't seem to know (or care) there is no weekend pick-up and put their trash cans and trash all over the floor on the weekends. The hallways smell disgusting every weekend. I paid $5 a month for valet trash service at my last AMLI property.
Speaking of hallways, the carpets are almost all stained. When AMLI took over, we were promised all new carpet. So far, that hasn't happened, except a few carpet squares here and there. When I first moved in, there was a cleaning lady who cleaned the halls every Tuesday. I've not seen anyone cleaning the halls on a regular basis in the past year and it shows. They need to replace the lighter carpet squares with the dark blue squares or clean regularly. Lights are constantly burned out; in fact, it took almost 4 months for a burned out light bulb in the hallway to be replaced (I told the office a few times). Salsa was spilled by someone in the parking garage (why would you not pick up your own salsa?!), and it wasn't cleaned for 2.5 days.
For the most part, I like the maintenance staff, but they don't always fix things in a timely manner. Understandable, though, because there aren't enough of them to keep up with fixing everything that needs fixing. They need more maintenance staff (1 per floor, minimum).
I don't really have to interact with the office staff often because I autopay my rent, but I once stood at the front desk while the girl sat on her phone in front of me texting without even acknowledging my existence for 3 minutes. I only needed to pick up a package, which I also wasn't notified about and only realized it must be in the office after it hadn't come 6 days after the delivery date. I've also had a couple packages mysteriously go missing.
They don't enforce the rules they remind residents about in their e-mails.
Theater should have later hours.
Because AMLI no longer supports their amenities, I tend to stay in my ridiculously overpriced apartment bubble (which is great when my neighbors are out of town). It is definitely NOT worth the 20% increase in rent and 80% decrease in amenities and lack of quality tenants and cleanliness. read more
