Less than one star would be sufficient for this company.
I would like to know how Peter below got them to fix all of this for them. I also have a brand-new home in North Central Park. The service at this company is horrid. Our fireplace ruined at TV, cracked the wall, discolored the wall and discolored the outside of the fireplace. According to AMI this is normal and is described in the warranty book.
The first inspection was 5 min long, he touched wall and said "Yea it is a fireplace it gets hot."
I also had to call day of the appointment to ask where they were? The response was "He is busy at another home I guess I will tell him to stop."
You gave me a timeframe which should be abided by, I am taking time off of work to be here for the appointment.
2nd Inspection was done he actually opened the fireplace this time! Of course he said this is normal and stated we installed it as the manual states it should be installed. Which of course excuses AMI, never mind the actual evidence stated above.
I have paid for a fireplace that I will NEVER get to use.
I absolutely DO NOT recommend this company, they have been unprofessional with both inspections, extremely defensive without actually listening, my absolute favorite was having them in MY HOME BELITTING my expertise on fireplaces and telling me to read the manual. He actually told me to read the pictures!
I WILL absolutely be contacting all of my neighbors who have also spent well over 700,000 for their homes. So far I have found several with issues regarding their fireplaces. It is unfair we are paying outrageous amounts and have to deal with a subpar company like AMI.
My goal is to provide as much evidence to the builders in my area so they will NO LONGER use AMI to install fireplaces, take accountability for your poor customer service and excuses. read more