Why does a company named "Amerigas" outsource customer service to India? I literally could not understand the customer service representative--which made the woman on the end irritated with me. After several fruitless minutes of trying to communicate, I finally just said "goodbye" and did my business through the website...which is perhaps what Amerigas wants. read more

Never thought this would happen, but I got a 20lb exchange tank and it doesn't release gas. I swapped a different tank and my grill heated to 400 degrees in no time. Problem is I don't remember where I got the tank (there are several locations near me). Customer service was no help. They said they couldn't do anything b/c I don't have a transaction receipt. But the tank is clearly marked with their label, and it is clearly still full. What a wast of money. Stay away! read more

AmeriGas - Defective Amerigas tank - Propane Near Me - Traverse City, Michigan

I called for someone to come out to look at the tank and give an idea about having it moved (they installed it where it shouldn't have been installed). The technician came out, walked around and said new location would be too far for truck to fill, and left. I got an invoice for $243 (dispatch fee and site survey). I was never informed there would be any charges and after several calls, they would not take the site survey cost off even though nothing was done nor reported. I was offered a $25 discount. I asked about cancelling my service as a result of this bad customer service and I was informed that would cost me about $420 (dispatch fee and $299 tank removal fee). They just don't care. Their customer service department (where ever it is) is lacking people who can speak English and those people don't understand that continually saying "I hope you are having a wonderful day" while being asked about wrong charges, don't help the situation. If there was a good way out of this, I'd be gone. Maybe when the tank is empty I'll look at this again. BE AWARE OF THIS COMPANY AND THEIR CREDIBILITY read more

We purchased a house that had an existing propane tank from this company. They charged me $100 for the tank rental fee. I called to get my first fill and they try to charge me $2.39 I refuse to pay that amount. I asked them to please come pick up their tank. after they picked up their tank, I received a bill in the mail for $400. if you want to be advantage of and have price gouging this is the company to go with. read more

They suck and have been accused of price gouging. https://www.michigan.gov/ag/0,4534,7-359--554396--,00.html read more