our condominium association purchased 8 exterior doors from Windowsource of Traverse City. The…read moresales person Adam gave an excellent presentation and a competitive proposal. The installers (2 crews) did a great job lead by Terry. The sales manager stopped by at the end of the day to check on progress and overall how it was going. we had a minor concern with caulking and Terry came back the next day to complete to our satisfaction. We are very pleased with the product and installation.

Very impressed & very pleased with our new windows. Aaron, explained the window construction and…read moreexplained the 3 types they sell. He said the windows would arrive in approximately 17 - 24 days. The windows arrived in 24 business days & installed the following day(s). I say installed the following days because unfortunately our condo was built 50 yrs ago & the old windows were very hard to remove. So, what should have only taken 1 day took 3. Even with that we're SO please with the outcome. They look great! Dave, the installer, did an exceptional job! He was polite & professional. We're so impressed definitely recommend this company.

It's going bankrupt......they are thieves!!!! Owen Hunter....took my money for replacement of a…read moredoorwall and never completed. Traverse City area.

This guy never showed up. It's been over a year. I had to pay someone else to do the work. He…read morewas over the real cost and certainly a pain in the butt. Never gave my money back ,,even though I ask for it last January.

Very positive experience throughout the entire process. We had a cracked two-pane window we wanted…read moreto replace. Steve replied the same day to my phone call and we set a date for him to come by and look at the damaged window. He was here on time and quoted a price that was significantly lower than another estimate. I received an order form by email the next morning which I signed and returned it immediately. New window arrived in less than two weeks and the installer (a very nice fellow and efficient worker whose name I don't have) installed the new window in less than 30 minutes. He then made sure the window and surrounding frame were very clean. We would absolutely use Glass Guru again.

We live on a golf course and as happens, some awesome golfer got a hole in one, through my window!…read moreI called the Glass Guru to replace my dual pane window, he came out promptly to measure for replacement, sent me an estimate which I quickly signed and returned and then, nothing. We have not heard back at all. I have called NUMEROUS times the past 2 weeks and have had ZERO communication from him. I dont even know if he's still alive. Very disheartening. At this point I'm worried, but I have to call someone else. I would recommend you do the same

This company will sell you great high end doors and windows... you'll just never know when they…read morewill actually be installed. Do NOT opt for financing, pay cash, and withhold payment until the product is installed, because otherwise it will be awhile. My 74 year old father spent north of $50,000 on replacement windows and french patio doors in March. He was scheduled for an install in May. The installer arrived as scheduled in May but only partially installed two doors leaving them open to the weather on the exterior. A month later the installer returned to finish the exterior install but didn't get to installing the 3rd patio door or window. Scheduled to return in July. July came and the installer canceled and my father has a follow-up install date of OCTOBER now. Meanwhile he's been paying principal payments, since April, on the interest free financing for a window and a door that are sitting rent free in his garage. The product is high quality, but if it can't be installed in a timely manner it is NOT worth the price. Be forewarned!!! PS please do not write a social media reply asking me or my father to reach out. He's already done so, and has been in constant contact with the salesperson and scheduler and he's expressed his frustration and dissatisfaction multiple times. You are already aware of this, the only acceptable reply would be to let people know you successfully resolved this issue by promptly prioritizing and finishing the install.

In the Impervia line, I had 2 small sliders, a larger 3 lite slider and patio door installed, color…read morebronze. Most windows do not open, close, or lock with ease. The coloring is scrapped in places, and the white of the frame is visible underneath the bronze paint especially where the bronze paint is thin. The patio door does not open fully as the exterior handle gets in the way. In addition, for the exterior, I ordered cedar trim to be stained or painted the color of the existing trim. The cedar trim came raw- meaning no color. The Traverse City (MI) Pella sales office does not return my phone calls. I was planning on completing Pella windows for the rest of the house including 6 ellipse windows. Not so much anymore. As Traverse City (MI) Pella store does not return my calls, will Pella as a company deal with these issues? I spent $23,500.00 on these units and outside cedar trim. I financed through Pella's finance company, Greensky and made my first payment weeks before the units were installed. Additionally, I signed the sales contract on March 30, 2026. The install date was June 25, 2026, almost 3 months to the day for the install to happen. I ordered cedar trim to be painted the same color as the existing outside trim. The cedar came unpainted, which I then had to do. I asked for a price reduction to which the salesperson said they would mail a check to me. I requested $500.00 reimbursement in the form of a check. After the install, I needed service work which took another month to complete. This happened July 10, almost 4-1/2 months since the contract signing. The windows had caulk on them, the lite frame was visible through the painted bronze color which I had to touch up with a colored pen they provided. The $500.00 reimbursement check was issued to the finance company in the form of a $500.00 payment. Not what I requested or wanted. Overall, I will never recommend Pella Windows of Traverse City or Pella Windows to be used by anyone in their home. Poor product, poor service.

Staff is super kind, but I worked for them for a month and witnessed high turn over - They do not…read morewant to pay me for first two weeks of running sales appointments. Make sure you don't sign a contract untill you know if you are approved with a lender, and know the terms. They train sales people to push for a signed contract before lender approval. Still waiting to be paid for Training and Fuel reimbursement. Subpar company, subpar owner.

Anyone in the market for Window replacement? Do yourself a favor and DO NOT contact Midwest…read moreExteriors out of Williamsburg/TC! I talked to some clown over a week ago for an estimate on the shop. He scheduled us for tomorrow at 10am. Tonight at 5:05pm I get a call from some girl saying he wasn't going to make it since there isn't enough time between his appointments. Now I understand shit happens, BUT you really waited to call after hours to let me know? Good thing I was still there. That is so unprofessional of this place. The real kicker was she didn't offer to change the time or reschedule Great business practices on their part!

Very professional and very clean work. They have a great…read moregroup from Sam on the phones to Doug, the owner, to Brian doing installs. They are the best of what you could ask for in a glass company. We have used them multiple times and they go above and beyond what I've expected. It's businesses like this that make people feel like customers still matter. I wouldn't choose anyone else.

I called Theresa at BTB Glass. She took my request. She was very professional and nice on the…read morephone. BTB Glass had my shelves quickly and within the time frame they gave me. I now have beautiful glass shelves in my new china cabinets. I would highly recommend By the Bay Glass!