our condominium association purchased 8 exterior doors from Windowsource of Traverse City. The…read moresales person Adam gave an excellent presentation and a competitive proposal. The installers (2 crews) did a great job lead by Terry. The sales manager stopped by at the end of the day to check on progress and overall how it was going. we had a minor concern with caulking and Terry came back the next day to complete to our satisfaction. We are very pleased with the product and installation.

Very impressed & very pleased with our new windows. Aaron, explained the window construction and…read moreexplained the 3 types they sell. He said the windows would arrive in approximately 17 - 24 days. The windows arrived in 24 business days & installed the following day(s). I say installed the following days because unfortunately our condo was built 50 yrs ago & the old windows were very hard to remove. So, what should have only taken 1 day took 3. Even with that we're SO please with the outcome. They look great! Dave, the installer, did an exceptional job! He was polite & professional. We're so impressed definitely recommend this company.

It's going bankrupt......they are thieves!!!! Owen Hunter....took my money for replacement of a…read moredoorwall and never completed. Traverse City area.

This guy never showed up. It's been over a year. I had to pay someone else to do the work. He…read morewas over the real cost and certainly a pain in the butt. Never gave my money back ,,even though I ask for it last January.

We live on a golf course and as happens, some awesome golfer got a hole in one, through my window!…read moreI called the Glass Guru to replace my dual pane window, he came out promptly to measure for replacement, sent me an estimate which I quickly signed and returned and then, nothing. We have not heard back at all. I have called NUMEROUS times the past 2 weeks and have had ZERO communication from him. I dont even know if he's still alive. Very disheartening. At this point I'm worried, but I have to call someone else. I would recommend you do the same

Steve came out immediately and measured and ordered replacement High E windows for my Anderson…read moreFrench doors, which had leaked badly after 20 years. Windows came in in a couple of weeks. The Technician who did the replacement work was friendly, extremely fastidious, and very detail oriented. He cleaned up meticulously when finished. All in all, a highly pleasurable experience. Glass Guru exceeded my expectations. I recommend them without any reservations, and I will use them again!

Ben vanderhill, the sales rep with Pella, was amazing from start to finish. He came out to my…read morehouse. Ben was on time which is difficult to find these days, and thoroughly measured the seven door doors. As Ben promised, the doors were delivered four weeks later, I couldn't be happier with Ben and Pella of Traverse City

I ordered 2 Pella windows in early MAY through a builder. I was told 4-6 wks. Cool, new windows in…read moreJune. Six wks later they shipped them to the wrong supplier, not MY builder's supplier. They would NOT take responsibility, blamed everyone else, didn't offer compensation, or prioritize the reconstruct. Now it won't be 'til NOVEMBER. SIX MONTHS from time of order. Unacceptable. I have a house full of windows to replace. You can bet it won't be with Pella.

Anyone in the market for Window replacement? Do yourself a favor and DO NOT contact Midwest…read moreExteriors out of Williamsburg/TC! I talked to some clown over a week ago for an estimate on the shop. He scheduled us for tomorrow at 10am. Tonight at 5:05pm I get a call from some girl saying he wasn't going to make it since there isn't enough time between his appointments. Now I understand shit happens, BUT you really waited to call after hours to let me know? Good thing I was still there. That is so unprofessional of this place. The real kicker was she didn't offer to change the time or reschedule Great business practices on their part!

The caller that I had interacted with thought the BBB was there to protect them and not the…read moreconsumer and wouldn't help us without more personal information that I was willing to share.

Very professional and very clean work. They have a great…read moregroup from Sam on the phones to Doug, the owner, to Brian doing installs. They are the best of what you could ask for in a glass company. We have used them multiple times and they go above and beyond what I've expected. It's businesses like this that make people feel like customers still matter. I wouldn't choose anyone else.

I called Theresa at BTB Glass. She took my request. She was very professional and nice on the…read morephone. BTB Glass had my shelves quickly and within the time frame they gave me. I now have beautiful glass shelves in my new china cabinets. I would highly recommend By the Bay Glass!