I can't even begin to express how disappointed I am with this company. I would leave zero stars if I could. We've used Amerigas for a many years in several states. The very first lady I spoke to (Sean I think) was so sweet and helpful. Since then we've had issues and no one cares to fix them. They messed up the billing for a few months, they've missed deliveries, they refilled instead of exchanged like we asked (we've never had them refill before, it's always been tank exchange), the refills were leaking - literally spraying out of the tanks and setting off our alarms too, and still not one person was handling these issues.
I have called no less than 25 times with no response even after several different people said they would make sure I get a call back. I did get a call back from someone in management several months ago and he then said he would look into it and call me back again but of course he didn't. More importantly, I had to call about 10 times just to get that call. It seems they have finally fixed the billing issue but since then we've had a few other issues with the company but for the life of me I cannot get a call back from anyone. The local office was closed so you have to talk to people from all over but that doesn't excuse the fact that no one takes care of the problems. Almost every time I got someone who said they would send an email or leave a message and make sure I received a call. They even told us once that someone was going to deliver within 20 minutes and we waited two hours but no one showed up. Even a delivery driver said he would make sure someone called me. Many months later, still nothing..... read more