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    Amerigas

    1.0 (1 review)

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    4 years ago

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    Eugene Water & Electric Board - Customer service leaves people on hold for over 25 minutes, then hangs up on them (during normal business hours). Not the first time.

    Eugene Water & Electric Board

    (50 reviews)

    I live hand to mouth on a fixed income and often have to let bills fall a month behind when…read moreunexpected expenses come up and especially my power bill in winter when the costs are highest. This month EWEB totally screwed me over, when AFTER I had already posted a payment online but before they processed it, their computer flagged me with a diconnect warning and door hangar. They refused to fix it, despite my payment having been scheduled ONLINE before their computer declared me delinquent. This resulted in my being overcharge $27.91 cents that they have yet to explain the full addition of, and my being required to bring my bill fully up to date, which has left me broke from the middle of this month, hungry and in pain because I can't afford medicine. They should have fixed it and undone the computer's error but they told me point blank on the phone that they are servants of the computer, it is their master, they have no control over it and what it says is always right, and that I had to suck it up and suffer for them. Now, looking at the current bill, which printed before they processed the second payment this month and since I already was required to pay all late fees and other charges to keep my power on this month, it should leave a remainder of just over $74 that I owe, and no additional $5 late charges until after tomorrow. But they have a remainder due that is $10 higher than what I should owe with no justification for the extra $10. In addition, my late fee should be less than $5, as they sent out a notice a little over two years ago about a change to the late fee system that if I remember correctly made it something like 3% of the total bill with a minimum of $3. I think it was actually a lower percentage, but at the time I remember doing the math and on most months if I was overdue it should have brought my late fees down. I do not remember ever getting notification they were going back to a flat $5 fee. With my recent experiences with this company, it has become completely clear to me that they are the very model of a heartless corporate machine, and these overpaid fat cats are SUPPOSED to be running their whole business as a Non-profit. UPDATE: Changed from 1 to 2 stars after a little time to simmer down, but my experience over-all hasn't ever been better than 2 stars... I'd say most of the time they are 3 stars but they definitely have their 1 star moments.

    I'll never forgive this company. While we were not home they entered our gated back yard, knocking…read moreover a secondary fence we had set up so that our cat could not get out. After not realizing the side of the house fence was knocked over our cat got out one morning and got hit by a car. I should have checked, but never knew someone had even entered our yard. The only way I knew was because our neighbor showed us what their security camera caught. They left the secondary fence up against the house, so they knew it was there. I'll never forget finding my baby on the side of the road... Do better EWeb. Get permission to enter someone's yard if there are multiple fenses up!! And if they aren't home RESCHEDULE. You'll never understand the trauma you caused.... Shame on you all....

    Amerigas - utilities - Updated May 2026

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