Cindy sends me an unsolicited email basically saying I should take my business elsewhere. That was…read morea year after our last conversation. There was no need to send that other than to be insulting. Cindy left out several key facts. I didn't order anyone to fill the tank beyond the limit. The guage clearly showed 10%. The fact that they were unable to fill the tank to only 181.8 gallons was acknowledged. Although I was frustrated, as Cindy said, I thought we reached a mutually agreeable solution and I would pay for 200 gallons at the discounted rate. So as if I cared about my propane issue over a year ago, Cindy decides it's a good business decision to tell me to take my business elsewhere when I didn't even contact them since June of 2025. She then goes on about the procedures to find a new company. This falls under the "nobody asked you" and why are you contacting me. The issue was resolved in spite of her attitude over a year ago. I believe Cindy is not suited to be talking to customers. I don't want or need her advice. I certainly don't appreciate her digging this up over a year later to say "... take your business elsewhere". I recommend some personal therapy and a different job. The Yelp review was generated this year after this annoying series of communication. If you need drama and rudeness, A and B is perfect. we

Have used them about 15 years. Always happy. Scott is great. Good folks. I always recommend…read morethem to friends.- Mary S.

Employees need to be trained on how to do their job properly and how to deal with customers without…read moregiving attitude because the employee does not know how to do there job properly!

Let me be clear: DO NOT. DON'T. UH-UH. Do not buy anything of value at Norfolk's Ace Hardware,…read moreThere is no customer service, the store does not back what they sell, and to top it off, the manager is snippy & rude. Here's my story: I purchased a $4,000 EGO riding mower from Ace in Norfolk. Deliberately chose Ace instead of big box Lowe's, in case there were problems. Mower is delivered DOA. No power, does not start. I call Ace within 30 days of purchase, and store manager passes the buck: Contact EGO. I was dumbfounded. "Are you telling me you will do nothing for a mower that never worked?" Response: Contact EGO. I said, "Can you please give me a direct link or a phone number for Ace customers?" Response: "EGO.com." I said, "Well, thank you, sir, that is so very helpful." And he hung up the phone! WOW! One more time: If you are buying more than a hammer, do NOT purchase from this store. FAIL on standing by its products, FAIL on customer service, FAIL for having a douchebag manager.

They were polite and helpful, had what we needed to move- right up until I was made fun of for…read moresitting on the floor. I'm disabled and we ended up taking 15 minutes or so to get everything handled, and there were no chairs anywhere, and my back and knees were hurting. I'm not embarrassed to sit on the floor when I need to, I'm baffled that an employee chose to remark on it fully knowing there is nowhere for anyone to sit. Either don't say anything, or apologize for not having anywhere to sit while waiting. This is not my fault.

I got turned away when attempting to get propane at the location on military highway in Norfolk VA…read more There was two employees in the store doing absolutely nothing when I arrived at 6:30 pm on Saturday February  7th. I literally come to this location to fill my tanks multiple times every month and has never been told that you guys don't do propane after 6:30, especially since I know for a fact I've come and gotten my tanks filled right before closing on several occasions. I personally would never deny someone this service with the record low temperatures we have been experiencing lately. There was no compassion and frankly the customer service here is always lacking. The employees come off as lazy and rude, every time I come to get my tanks refilled I have to go inside and get them despite the fact that they just sat there and watched me put my tanks on the scale on that massive surveillance monitor! I live in a travel trailer and depend on propane to keep me warm and I just can't believe how I was treated, especially with how much I come here. Nice to know how U-haul treats their loyal customers. Now I know to take my business elsewhere. Shame on you guys!

Nice alternative to the big chain hardware stores...and it's local. No long trips to Virginia…read moreBeach. We ended up buying an eight foot ladder. Our neighborhood small-store owner actually recommended Taylor's.

Ac is fixed :) I love Taylor's. And I love the employees. Everyone comments on how "rude" the older…read morewoman is. Just be nice and she'll be nice back. Also imagine still working at her age. Choose kindness.

I don't know who the owner, or manager or leadership is for this building, but every time I come…read morehere, I will walk past workers standing around talking, they never greet you, never ask you if they can help you find anything. Or they just brush past you as they did today as you struggle to find what you come in there to spend your hard-earned money on. Today I was looking for mouse traps. If it wasn't such a drive, I would go to Lowe's. If I'm going to have to search for something I might as well pay less for it. This is why people shop online. Brick and mortar businesses need to wake up. At this point you're nothing more than convenience stores for whatever items you sell. Customer service and location are the last things you have going for you. This is sad for me to write because I grew up in a family hardware store where the expectation was to greet your customers, always help customers find what they need, and ensure that they have a good experience while in your business.

Great customer service -just like the old fashioned local hardware store. Decent selection of…read morehardware.

I had a pipe outside my home to spring a leak. I called the Home Service to that I have though…read moreDominion Power. They got in contact with Dynamic Plumbing immediately. Dynamic Plumbing called me right away and scheduled to come out to my home that Tuesday. Due to it being the weekend and they was booked up that the earliest. They could come. When I got up Monday morning I noticed the leak had got worse. Where the grass was saturated with water and could see water running down my driveway. I called Dynamic Plumbing and explained the situation to them. They told me if someone finished up one of their jobs early. They would send someone over to fix it. Next thing my phone ring and it them telling me they are on their way. They fixed the pipe without any problems. About an hour or two later I was told the pipe is fixed and everything is good. I had to run an errand and when I came out the house I noticed water was gushing out the hole. Where the pipe they had fixed. I called the right then. After I told them what was going on. They told me we are on our way back right now. They returned in a matter of minutes and fixed the pipe again. What I was told is the stuff they used to hold the pipe together wasn't strong enough. That this time they used a different and stronger glue. I'm good no more leaks. I would like to give a shout out to Joseph and his partner. They did a very professional job. They were very professional, knowledgeable and courteous. If I have any plumbing problems. I will use Dynamic Plumbing and request Joseph and his partner to do the work. Thank You Dynamic Plumbing Great Job!!!!!

Outstanding service!!! I bought a new hot water heater from Home Depot and had a local company come…read moreout to install it. Two days later my unit was leaking and after that company came out to trouble shoot I was told the worst and how much it would cost since the unit was bad. Remember, I said new unit from Home Depot so I called the warranty company and here comes John from Dynamic. John basically discovered that I was about to be ripped off.... No new water heater needed only the touch of a true professional and my family and I are completely satisfied. If you are looking for some down home straight up quality customer service; look no further that Dynamic! They are my go to from here on out and I would recommend them to anyone in need. James/fully satisfied customer!!!

I came to get propane gas to fill my uhaul container and arrived ten minutes before 5 pm. I waited…read morefor 4 minutes but no one came out. They use to have a buzzer button but I couldn't find one. I finally called at 4:54. The gentleman said they were closed! Horrible customer service. Thank you but I'll never use this place again! Not professional!

No , I would not recommend this location for renting a UHaul van/truck. The Assistant Manager is…read morelazy and rude. The Manager appears to support this Asst. Manager's rude behavior and incompetence. And they need to working on being consistent with other near locations' policies and customer service. If there was 0 rating, I would have rated this location as -100

Made a reservation on my app. I was able to pick up at 8a sharp. Super simple and gave step by step…read moreinstructions. I wish the mileage was cheaper but overall a great experience!!

My experience with Tudors Ace Hardware was outstanding!!!!!…read moreI would give them 10 stars if I could! The staff and customer service were kind, courteous, and extremely helpful. Even though they didn't have the part I needed, Sonny, not only helped me find the part, but he walked me through the process of how to repair my problem! He went above and beyond the call of any parts store or service department for that matter that I have ever experienced. And this was all over the phone!!! Cheese and rice, you just can't find companies like this anymore, just sayin... Thanks again, Sonny!! Va.

On 11/22/25 I walked in this location for a question about my fireplace blower. The staff and other…read morepatrons were so quick to help and answer my questions and give suggestions to address my issue. The overall theme was the desire and willingness to help . The world needs more of this and I am thankful for my experience. Thank Tudor's Hardware