My wife and I have been with Suburban Propane for a while now and we couldn't have made a better…read morechoice when we switched from another company. I am not usually one who gives feedback on service's however the level of service we have gotten from Mr. Mark McDaniels, Jennifer and the rest of the team there is second to none. Thank you for the great service that you provide. Be assured you have a customer for life.

From the owner: Headquartered in Whippany, New Jersey, Suburban Propane is a nationwide marketer and distributor of…read morea diverse array of products to meet the energy needs of our customers, specializing in propane, fuel oil and refined fuels, as well as the marketing of natural gas and electricity in deregulated markets. With more than 2,900 employees, Suburban maintains business operations in 30 states, providing prompt, reliable service to approximately 850,000 residential, commercial, industrial and agricultural customers through more than 300 locations.

This place is wonderful! We had an LP issue with our RV and camping world said they needed $80 to…read morediagnose and likely the tank was overfilled. If it needed purging it would take all day to slowly purge it. We called an LP place nearby, Ricks. He laughed off the comments camping world made and said being it in. 20 minutes later, we pulled in. 2 employees came out their cars (looked like they were leaving) and asked what we needed. They sent me inside and the man I spoke to on the phone took a look and we had a loose/unscrewed connector. He also said you cannot over fill the tanks we have. What a nice man and an easy fix to a simple problem. Thank you!!!!!!!!

From the owner: Ozark Mountain Propane Co. provides propane and propane accessories to residential, commercial,…read moreindustrial, and agricultural customers. Ozark Mountain Propane Co., headquartered in Garfield, AR, has five full service offices and over 600 cylinder exchange locations in Arkansas and southern Missouri.

I called Ferrellgas on 12/27/24 to order propane. The lady said my tank was too full for a fill…read more On January 3 @ 3:07 I see on my camera a propane driver at my door, slapping his hands with his gloves like he is mad or frustrated. He walks around my house and after about 10 minutes leaves. In the meantime I called Ferrellgas and apologized to the lady I spoke with about them making a dry run. She said no worries it must have been a glitch in the system. On 1/17/25 I get a bill for $80.63, for a delivery charge and tax. I called and after a 23 minute hold was told it would have to go to a manager and one would call. Have not heard from anyone. Guess I won't be doing business with them.

At this point, I can't even give them a "1" star! I placed an order on January 3, 2025 for 100…read moregallons of propane. I was told it was scheduled to be delivered 1/10/25. I did not check my tank because I trusted the company to deliver on their promise. 1/10/25 turned out to be a "bad weather day" so I understand they probably couldn't deliver but I trusted that they had either delivered earlier or would deliver the next delivery day. On 01/16/25 I received a bill for 14 gallons! (My tank was low when I called them on the 3rd). On the 17th, I called and had to talk to a remote customer service center (not local). I was told they would deliver my 100 gallons and would honor my original price. Today, 01/24/25, I went to check to see what level I had in my tank & it was BELOW 10%!!! Again, I reached out, had to talk to a remote call center, was told a delivery is scheduled for 01/27/25. Why was my order not put at the top of the list since my order was placed on 01/03/25????? Poor, pitiful, customer service. I guess my LONG tenure with this company has been for naught. I now would not recommend them to anyone, yet every statement has a message that states "Refer a Friend", which I have several times in the past, but I'm not going to ruin my standing by referring a below standard company! I should not have been so loyal....

Couldn't get propane delivered! Customer service was non existent, they transfer to some one in…read moreIndia or somewhere. Can't reach any local office

They called the police instead of helping me....I placed an order on 2/14 when my tanks were at…read more40%. Amerigas provided a delivery window of 2/16-2/22. The delivery window came and went with no delivery. I called on 2/23 and ths call center said delivery would be that day. As it got later, I called back and they said delivery would be 2/24. On 2/24, the first time I called, they said delivery was scheduled for that day. Second time I called, they said it was now scheduled for 2/25. I was now down to 7% but figured as long as they delivered on 2/25, no problem. On 2/25, I called at 9:30am and I was told I was #15 on emergency delivery list and they were currently on delivery #5. When I called back around noon, I was told my name was not on the delivery list and my delivery was now scheduled for Monday. After they transferred me to several different agents, I finally got an agent who assured me my delivery would happen on 2/26. Seeing as how 2/26 is a Saturday and the call center had done nothing but lie to me, I decided to brave the snow/slush covered roads and drive to my local Amerigas office to see if I could get this worked out. When I got to the office, there was a sign on the door that said the office was closed to walk in traffic but there was a car in the parking lot and the lights were on so I knocked and knocked on the doors and the windows. Instead of coming to the door, the called the police. When the cops showed up, they did open the door for the officer. After they told the officer they were trying to help me, the officer told me I had to leave. On my way home, I got a call from somebody who said I would be on the delivery list tomorrow. I'll believe it when I see it.

Pumps are outdated and malfunctioning. Owner/manager accuses customers of driving off without…read morepaying. Calls the cops on elderly customers. Good price on gas, poor customer service.

Quick and easy tank refills with minimal delay anytime of day. Cost is significantly less than…read moretank exchange locations.