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    AmeriGas

    1.2 (29 reviews)
    Open 8:00 am - 5:00 pm

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    Wilcox Energy - Located on the green, in Westbrook, CT Wilcox Fuel delivers oil & propane.  24 hour service.

    Wilcox Energy

    (16 reviews)

    We had an awful experience with this company. - They…read moreinstalled a defective furnace in our home that made a loud banging noise (likely a refurbished product). They gaslit us for weeks, saying we were imagining the noise. After multiple follow-ups initiated by us (they didn't want to fix it), they reluctantly admitted they heard the noise and installed the correct furnace. - According to the Town of Madison, Wilcox installed a water heater without obtaining the necessary permit for installation - proof they cut corners to save a few bucks at the expense of safety and compliance. - Upon requesting propane delivery, they delivered the propane to the wrong house (they are so incompetent that they couldn't even remember the house they delivered to), but sent us the bill! They acted like it was no big deal, showing complete disregard for the safe handling of dangerous gases. When they showed up at my house post-error (they assumed it was a gauge issue at first), they inexplicably didn't even bring propane with them to fill up the tank! Despite having "reliability" and a "commitment to customer satisfaction" plastered all over their website, the owner of the company said he "didn't have the authority" to make it right and offer a credit for the hassle and inconvenience. We were gaslit again, saying we were being too hard on them and wanted empathy for the team hustling amidst staffing issues. Based on our experience, this is a sketchy, dishonest and unreliable company despite the empty BS jargon on their website - not to mention their products and services are grossly overpriced compared to their competition. UPDATE BASED ON WILCOX DIATRIBE: In Julie's long-winded diatribe, she admits they installed a furnace that didn't work (even though she comically doesn't think "defective" is a fair word), didn't obtain a water heater permit (either before or after the installation) and delivered propane to the wrong address. She conveniently didn't address someone who claimed to be the "owner of the company" (who really wasn't) not having "authority to make it right," basically admitting their website jargon is complete BS. It would be lovely if Wilcox spent as much time doing their job (which they do very poorly) as they do writing encyclopedias in response to customer reviews. They're so incompetent that they don't even realize that saying "we don't gaslight customers" is gaslighting in its purest form. Lovely company.

    Lost our Heat at 3:30 am. Avery came and diagnosed the problem. Replaced some parts and within 25…read moreminutes the problem was corrected & we had our Furnace back heating our Home. We've been Customers of Wilcox Energy for 8 years. Avery , our Technician, is a knowledgeable, personable young man. Thanks so much!!

    Gary Franco's

    Gary Franco's

    (12 reviews)

    Words cannot express how grateful my family and I are for Gary Franco and his team. On my drive…read morehome from work on a Friday night--right before one of the coldest nights we've had in years--I got a call from my wife saying our heat had gone out. I immediately pulled up Google and started calling every company advertising emergency service. After leaving message after message, I finally reached a company that wasn't familiar with my equipment but highly recommended Gary. Feeling pretty discouraged at that point, I called the number--and was relieved to reach an actual person who listened with empathy, gathered the details, and relayed everything to Gary. Despite being at a family game, Gary came out that night, diagnosed the issue, and gave us guidance on how to keep our pipes from freezing overnight. Early the next morning, I received an update that the needed part had been found. Within an hour, a team arrived and repaired the system. Given the forecast--temperatures staying below freezing for the next 10 days, 10-20 inches of snow across the region, and nearly 200 million people under a winter storm warning--there could not have been a worse time to lose heat. Gary and his team had never met us before, yet they treated us like family from the moment we called. It goes without saying that we will be customers for life. Thank you again to Gary and his entire team. They have earned our highest recommendations and saved our house.

    They were Great!!! I had no water. Thought it was my well pump. it wasn't SH Chucta well pumps who…read moreare also the best recommended them. There must of been some kind of blockage in my lines. The guys were not only very professional they found the problem which wasn't all that simple. Had it fixed in a little over an hour. Very highly recommend them.

    U-Haul

    U-Haul

    (6 reviews)

    Not the best experience, but not the worst either. Went to pick up a trailer for moving down the…read morestreet. The trailer itself was nice, no issues with it and attached and worked perfectly. Had some issues returning it, but nothing severe. First was when dropping it off, the worker didn't ask for any names for the reservation and had to go back in after putting the trailer away. Secondly, worker had me put the trailer away at their parking area, which wasn't how it was done in the other locations and took me a bit; signs also indicated to drop trailer off at drop off lane. Overall decent experience and would come back if I need to move.

    My normal U-Haul place didn't have a vehicle size I needed, so I rented a U-Haul from the Guilford…read morelocation. Loaded truck at one location, unloaded at drop off locations, headed back and while on the highway LOST FIVE LUG NUTS OFF ONE TIRE!! FIVE!! (Are you hearing how TRAGIC this could have been?!!) This clearly isn't a maintained vehicle!! Wrote on U-Haul's own "rate us" email that I shouldn't be charged for this faulty piece of equipment and to please respond to me. They did not respond and my card has been charged. I rent 4 or 5 U-Hauls each year (from a RESPONSIBLE location!) to transport props and equipment. I have NEVER had this experience and I am infuriated that it could have cost lives! In short, if you rent from this location, be sure to GO WITH A TOOL TO CHECK ALL THE LUG NUTS ON EVERY TIRE ON THE VEHICLE YOU RENT! Better yet, RENT SOMEWHERE ELSE!

    Country Cloverleaf Shell - A few bites in to my ham, egg, and cheese breakfast sandwich

    Country Cloverleaf Shell

    (18 reviews)

    $

    Came in for a cheeseburger, walked out with a steak and cheese grinder…read more Seen the pre-made selections as you first walked in and couldn't help but think this is not what everyone is talking about on here. Then noticed the sandwich shop in the back and felt better. As stated before I wanted to try their cheeseburger but noticed they had a steak and cheese grinder on the menu so went with that instead. Took the typical time to make the sandwich. One regular customer briefly talked to someone making the sandwiches and he said you look busy and she said it was lunchtime. I opened up my to go container when I got in my car and at first glance I thought there's barely anything in it. Picked it up and noticed that the roll was fresh without even biting into it and feet all the bulk inside the sandwich too. Sandwich was delicious and for once in my life I did not burn the roof of my mouth on a steak and cheese grinder, not saying it wasn't hot because it was but I ate it with caution. I have traveled through quite a bit recently and see I myself stopping in for lunch occasionally.

    Since my last visit from 6 months ago, we decided to grab something fast en route to Mohegan Sun…read morefor a concert. WELL ... 2 plain cheeseburgers, 2 7.5oz mini cokes, and a bag of Bugles came out to just shy of $32. What?! It's 8 hours later, and my stomach is still upset from that food. Never again. Great breakfast sandwiches, tho. Such a shame.

    AmeriGas - propane - Updated May 2026

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