The problem isn't so much this branch.
The bad:
It's AmeriGas as a whole... they have overseas call centers, after Covid they have shut down all local branches and they have become inaccessible to the public. The overseas call center employees don't know their company's own policy's, are unable to help with simple requests like 'could you email me that policy'.
The horrible:
This company has become too corporate. They simply only care about cash, a few years ago the property we purchased came with a propane tank owned by AmeriGas. The first few times It seemed okay to buy gas from this company, not to expensive, not crazy wait times exc exc, however. Over the years their prices per gallon quickly ballooned and it became most cost effective to run our heat pump. This year we decided to get some gas and called AmeriGas, of-course you get the overseas call center who you can hardly understand, but that's a different story. I asked for the price per gallon as I always do and they wanted a whopping 4.60 per gallon ! So I called around and did some research it turns out at the fair market value of propane I was around 2.60 give or take. I was outraged that this company has been ripping us off! I called to cancel and also to ask why we are paying double and their said it was 'based on usage' I said that's the thing, we don't use much we try and be efficient with our propane, and they said 'exactly' 'the more you use the cheaper it will be' that's not lanky irrational but it should be illegal. Nobody else in the propane industry does that, you pay fair market value, that's it. Just because your company is suffering financially they make you pay for their poor financial decisions... I asked to cancel after that and they threatened their fees which are how they keep you in 299.99 to pick up their old tank we have been paying rent to have which by the way they are supposed to service and they haven't serviced in 6 years, plus another 149.99 for 'processing fee' basically a bogus fee they implement to try and keep people in. Just insane... I'm not sure how this company isn't shut down yet... their business practices are abusive.
I canceled anyway. Good bye read more